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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Dec 20, 18, 3:31 am
  #346  
 
Join Date: May 2014
Programs: TK Elite (*A Gold)
Posts: 62
Whenever I try in my membership interface to search/book award tickets, I always get a message there is none available...
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Old Dec 20, 18, 3:32 am
  #347  
 
Join Date: May 2014
Programs: TK Elite (*A Gold)
Posts: 62
Originally Posted by Sciamano View Post
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
How if not online and not by phone?
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Old Dec 20, 18, 4:59 am
  #348  
 
Join Date: Jul 2015
Location: FCO
Posts: 356
Originally Posted by -Kris- View Post
How if not online and not by phone?
Ticket office, like many other of us.
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Old Dec 20, 18, 11:21 am
  #349  
 
Join Date: May 2018
Programs: TK Elite
Posts: 18
Originally Posted by Sciamano View Post
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
So they allow mixed carrier now?
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Old Dec 20, 18, 11:30 am
  #350  
 
Join Date: Jul 2015
Location: FCO
Posts: 356
Originally Posted by monopod View Post
So they allow mixed carrier now?
Yes
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Old Dec 21, 18, 11:01 am
  #351  
 
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 16
Originally Posted by silwer View Post
Yeah, really the same experience for me throughout this week. Both offices were really trying their best, and were really sorry for not being able to help. My contacts with the call center however, were bad, no help at all, also told to file a complaint, which I did, they promised me severral times to get back to me before the ticket was cancelled, they did not. The reservation was cancelled, I had to buy an expensive economy ticket, and I'm stuck with 50,000 miles expiring this year. Thank you Turkish.
I am having this exact problem. I have been trying for hours and weeks to book a *A award ticket with my 48,000 miles expiring this year, and they told me to fill out an online form when I asked them to extend the validity. I have no confidence this will happen before the miles will disappear.
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Old Dec 21, 18, 11:05 am
  #352  
 
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 16
Originally Posted by Tifosi View Post
I don't have first hand experience but the terms on TK's site state that the fee is $25 US:



I'd love to hear from someone who's actually made changes to their rewards booking.
Yes, I have done this and it is $25. But be careful if you try the $25 recrediting; if the miles would have expired, they will cancel the flight without recrediting and not warn you that's the case (I would've changed dates the time this happened to me).
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Old Dec 21, 18, 2:22 pm
  #353  
 
Join Date: Jul 2018
Posts: 51
Turkish Airlines website now has the ability to book Star Alliance awards (directly on the website). I tried to play around with the system and it doesn't work yet, but the framework appears to be in place...so I think this option will be availability sometime in 2019.
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Old Dec 24, 18, 4:56 am
  #354  
 
Join Date: May 2014
Posts: 24
Star Alliance Upgrade Award using TK miles

I am trying to book a Star Alliance upgrade award using TK miles. TK sends me to this website, says the Callcenter cannot do it: https://muaenduser.staralliance.com/StarMUA/StartPage.do?language=en&airline=tk&userType=Norma l&testremarks=false

Flight is NH0204 FRA-HND in Eco+ (E). Should be possible. See below screenprints, I get to the second step (availability seems ok), then error message 564.
Any idea how to proceed? TK ticket office? Startalliance Callcenter?






Last edited by gizmoo; Dec 24, 18 at 5:03 am Reason: pictures not attached
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Old Dec 25, 18, 3:22 pm
  #355  
 
Join Date: Apr 2012
Posts: 1,487
how is LH F or BR C availability on TK? thinking of redeeming for these two products. Am open to flying from CDG/BRU/FRA/MUC.
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Old Dec 26, 18, 2:29 pm
  #356  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
I also tried two local offices and was told that ever since the “upgrade” they are unable to issue Star Alliance tickets on UA or AC.

After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:

“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.

Thank you for your understanding and kindly submitted for your information.”
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Old Dec 29, 18, 10:44 pm
  #357  
 
Join Date: Feb 2006
Location: EDI
Programs: BA Gold, QF LTG, TK Elite, Accor Plat & HH Diamond
Posts: 213
Originally Posted by HamiduH2 View Post
I also tried two local offices and was told that ever since the “upgrade” they are unable to issue Star Alliance tickets on UA or AC.

After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:

“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.

Thank you for your understanding and kindly submitted for your information.”
I have the same issue with booking a UA domestic award ticket, with miles expiring this year. Told to fill out the online form but nothing back from them yet.
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Old Dec 31, 18, 9:01 am
  #358  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,441
Originally Posted by hoangtri1 View Post
Turkish Airlines website now has the ability to book Star Alliance awards (directly on the website). I tried to play around with the system and it doesn't work yet, but the framework appears to be in place...so I think this option will be availability sometime in 2019.
Tried this, and it seems there is a way to go yet.
Only allows Round Trip searches and then does not find pretty basic routes that are showing open on UA/AC (SK-TG trip). Also where UA shows a route with mixed inventory (Y feeder, J longhaul), TK website only shows the Y price, no option to select the mixed class (at J prices).

I did not attempt to go beyond the pricing page as not enough miles in my a/c, so not sure if it would actually issue a *A award ticket
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Old Dec 31, 18, 9:14 pm
  #359  
 
Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
Posts: 1,574
Originally Posted by onemoretrip View Post
I have the same issue with booking a UA domestic award ticket, with miles expiring this year. Told to fill out the online form but nothing back from them yet.
try to go to a local ticketing office
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Old Jan 4, 19, 8:25 pm
  #360  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,441
How long to Citi TYP take to transfer and how long can they hold an award ?
Want to book a SK/TG one way biz award, but do not want to transfer in top-up points, only to find they cannot get me the seats / seats are gone

TIA
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