Everything You need to know about booking Star Alliance awards with Miles&Smiles
Jul 23, 22, 12:59 am - Wikipost
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Nov 27, 18, 8:49 am
#331
Join Date: May 2018
Programs: TK Elite, Hyatt Globalist
Posts: 59
Originally Posted by Sciamano
Was it on TK metal or partner? Did you change only the dates or also the routing (always with same miles amount)? In the latter case and with higher taxes, did you pay the new whole amount and TK refund the original amount or you were simply asked to pay the difference?
Nov 27, 18, 11:56 am
#332
Join Date: Jul 2015
Location: FCO
Posts: 489
Originally Posted by monopod
This was on partner (UA) and it was a change of date and class. Tax increased because of UA close-in booking fee and I had to pay the new whole amount and TK refunded the original.
Nov 27, 18, 2:55 pm
#334
Join Date: Mar 2016
Location: Cologne
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN, Marriott Titanium
Posts: 972
Originally Posted by Maux
If i remember well, LH doesn't permit to book award F out of Miles&More
Nov 27, 18, 8:06 pm
#335
Join Date: Dec 2011
Location: YYZ
Programs: Turkish M&S; Air Canada Aeroplan
Posts: 11
Originally Posted by silwer
Anyone else having this problem right now?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Nov 29, 18, 8:00 am
#336
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT Ambassador; Hyatt Globalist; IHG Plat; National VIP
Posts: 2,950
Star tickets not bookable for more than a week
Originally Posted by boywonderto
I have the same problem. I spent a week following up with the Toronto office for a Air Canada reward ticket. They could not sort it out and after a week they could not hold the ticket with AC any longer and I lost the reward ticket. Now I lost the ticket, though no fault of my own and entirely on Turkish failure. Now I am stuck with 12000 status miles that will expire this year, and have to spend $880 CAD to purchase a ticket (because I wasted a whole week waiting for Turkish system to work!) that I could have redeemed with just 25000 miles and less than $100 fee.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Nov 30, 18, 1:00 am
#337
Join Date: Nov 2018
Location: Stockholm
Posts: 2
Originally Posted by asnovici
same in NY office, trying to book LH award and they say they can’t book any star alliance tickets at all. Tried them on social media and they don’t understand simple language and just keep referring to the local office. Catch 22 and is completely ridiculous for a major airline that is supposedly a part of Star. Just really silly
Originally Posted by boywonderto
I have the same problem. I spent a week following up with the Toronto office for a Air Canada reward ticket. They could not sort it out and after a week they could not hold the ticket with AC any longer and I lost the reward ticket. Now I lost the ticket, though no fault of my own and entirely on Turkish failure. Now I am stuck with 12000 status miles that will expire this year, and have to spend $880 CAD to purchase a ticket (because I wasted a whole week waiting for Turkish system to work!) that I could have redeemed with just 25000 miles and less than $100 fee.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Yeah, really the same experience for me throughout this week. Both offices were really trying their best, and were really sorry for not being able to help. My contacts with the call center however, were bad, no help at all, also told to file a complaint, which I did, they promised me severral times to get back to me before the ticket was cancelled, they did not. The reservation was cancelled, I had to buy an expensive economy ticket, and I'm stuck with 50,000 miles expiring this year. Thank you Turkish.
Dec 7, 18, 1:21 pm
#338
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Looks like the issue still isn't resolved. I booked an award with AC flights through the call centre yesterday. I sent an email to the Toronto ticket office to have it ticketed and received the following response:
"Thank you for your e-mail. As per your request, unfortunately due to a system maintenance, we are not able to issue AC award tickets. You can open up a file through bellow link and share your request with our Customer Relation Department;
https://www.turkishairlines.com/en-c...mer-relations/"
I sent a message through the link but haven't heard back yet. I'm not optimistic. Not sure what my options are for the 22,000 miles I have expiring this month if I can't book any AC flights.
"Thank you for your e-mail. As per your request, unfortunately due to a system maintenance, we are not able to issue AC award tickets. You can open up a file through bellow link and share your request with our Customer Relation Department;
https://www.turkishairlines.com/en-c...mer-relations/"
I sent a message through the link but haven't heard back yet. I'm not optimistic. Not sure what my options are for the 22,000 miles I have expiring this month if I can't book any AC flights.
Dec 7, 18, 7:44 pm
#339
Join Date: Dec 2011
Location: YYZ
Programs: Turkish M&S; Air Canada Aeroplan
Posts: 11
I have filed a complaint well over a week ago (about inability of their Toronto office to issue AC award ticket, forcing me to purchase an expensive ticket because I waited on them for well over a week, and now stuck with thousands of miles to be expired by end of year). Have not have any response beyond the auto-acknowledgement.
Dec 18, 18, 1:55 pm
#340
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Has anyone heard any updates on booking AC award tickets? I sent a message to TK 11 days ago but I haven't heard back. I have 22,000 miles expiring in 13 days. If I can't book an award with them then my other options are to pay to extend their life or to let them expire. If this issue lasts indefinitely then maybe letting them expire is the best option...
Dec 18, 18, 4:08 pm
#341
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: TK Gold
Posts: 755
Originally Posted by Tifosi
Has anyone heard any updates on booking AC award tickets? I sent a message to TK 11 days ago but I haven't heard back. I have 22,000 miles expiring in 13 days. If I can't book an award with them then my other options are to pay to extend their life or to let them expire. If this issue lasts indefinitely then maybe letting them expire is the best option...
Dec 18, 18, 6:11 pm
#342
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Originally Posted by sydunipete
I've had good success with the Sydney, Australia sales office. They were super-helpful and did it all via email. They also answer the phone!
Dec 18, 18, 6:18 pm
#343
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: TK Gold
Posts: 755
Originally Posted by Tifosi
They’ve been able to book AC award flights since the outage last month?
Dec 18, 18, 6:22 pm
#344
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Originally Posted by sydunipete
I don't know, but they've successfully booked SQ flights for me in the past and were very helpful. Definitely worth a phone call or email. Their contact details are on the TK site.
Dec 19, 18, 1:14 am
#345
Join Date: Jul 2015
Location: FCO
Posts: 489
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
