Dec 31, 2014, 6:18 pm
Last edit by: flolee
Update March 2015: Recent reports indicate the unofficial status match programme is running reasonably smoothly.
TK will only match Star Alliance Gold, Skyteam Elite Plus and Oneworld Emerald members. Other, more exotic, gold card holders are out of luck. Please report your experience in this thread.
It appears that status matches are only granted once per lifetime, so think carefully before requesting if you might not re-qualify.
Please note that the only way to contact TK is now via the website
2/6/2015 new info from TK
We have received your message that you sent to our unit on 20 January 2015. Please be informed that when you claim your first flight with Turkish Airlines or other Star Alliance members to your Miles&Smiles account, your card will be sent to your address automatically.
On the otherhand, we would like to remind you that you can also get your original Miles&Smiles Card from Card Press Desk at Ataturk Airport International Terminal between 07.30 A.M and 09.45 PM. The location of Card Press desk is between A and B Check-in counters.
4/7/2015
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
26/7/2015 - Jerry
TK asks for Elite card scan AND Account activity within last 2 months, so it's best if you have some activities!!
Timeline can range from few hours to few days, be patient!
21/9/2015 - Neil791
For those reporting successful matches, can you please post your results as follows so others can estimate their wait times, success rates
02/11/2015 - flolee
It looks like TK might also ask you for a scan of your Passport now. So if you are in a hurry better submit it right away in the first place with all the other documents.
Date Requested
Current Airline and Status (i.e. AB TopBonus, AA Plat, etc)
Information submitted (i.e. physical card scan, activity statement, etc)
Any replies received other than confirmation
Date Confirmation Received
TK will only match Star Alliance Gold, Skyteam Elite Plus and Oneworld Emerald members. Other, more exotic, gold card holders are out of luck. Please report your experience in this thread.
It appears that status matches are only granted once per lifetime, so think carefully before requesting if you might not re-qualify.
Please note that the only way to contact TK is now via the website
2/6/2015 new info from TK
We have received your message that you sent to our unit on 20 January 2015. Please be informed that when you claim your first flight with Turkish Airlines or other Star Alliance members to your Miles&Smiles account, your card will be sent to your address automatically.
On the otherhand, we would like to remind you that you can also get your original Miles&Smiles Card from Card Press Desk at Ataturk Airport International Terminal between 07.30 A.M and 09.45 PM. The location of Card Press desk is between A and B Check-in counters.
4/7/2015
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
26/7/2015 - Jerry
TK asks for Elite card scan AND Account activity within last 2 months, so it's best if you have some activities!!
Timeline can range from few hours to few days, be patient!
21/9/2015 - Neil791
For those reporting successful matches, can you please post your results as follows so others can estimate their wait times, success rates
02/11/2015 - flolee
It looks like TK might also ask you for a scan of your Passport now. So if you are in a hurry better submit it right away in the first place with all the other documents.
Date Requested
Current Airline and Status (i.e. AB TopBonus, AA Plat, etc)
Information submitted (i.e. physical card scan, activity statement, etc)
Any replies received other than confirmation
Date Confirmation Received
TK status match (2015)
Jun 8, 2015, 1:49 am
#316
Join Date: May 2013
Posts: 26
Finally got matched today, after sending the request 20 times before...
Another question in general: My girlfriend got a challenge for the status match with United. She wants to credit our honeymoon flights to this account but I'm not sure if this is working. She applied to the challenge with her maiden name and will get a name change in August. Is it possible to credit the miles to an account with a different name? And what about lounge access with a card and a flight ticket with different names?
Another question in general: My girlfriend got a challenge for the status match with United. She wants to credit our honeymoon flights to this account but I'm not sure if this is working. She applied to the challenge with her maiden name and will get a name change in August. Is it possible to credit the miles to an account with a different name? And what about lounge access with a card and a flight ticket with different names?
Last edited by n00b; Jun 8, 2015 at 2:13 am
Jun 8, 2015, 2:36 am
#317
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
Last edited by jimat3c; Jun 8, 2015 at 2:43 am
Jun 11, 2015, 11:58 am
#318
Join Date: Feb 2013
Location: LAX & BKK
Posts: 135
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
Jun 11, 2015, 1:01 pm
#319
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
4/7/2015
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
Jun 11, 2015, 2:41 pm
#320
Join Date: Mar 2007
Posts: 4,784
4/7/2015
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/
http://dcta.boardingarea.com/2015/02...-status-match/
Jun 12, 2015, 7:30 am
#321
Join Date: May 2010
Location: Munich, Taipei
Programs: AB Gold, TK Elite
Posts: 179
Wow. Asked for a match at 1 pm and after one hour at 2pm received an email that I was matched Classic Plus. Logged in and saw that I'm Elite now.
So efficient!!! Impressed by TK
So efficient!!! Impressed by TK
Jun 12, 2015, 8:05 am
#322
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
Jun 12, 2015, 8:12 am
#323
Join Date: May 2010
Location: Munich, Taipei
Programs: AB Gold, TK Elite
Posts: 179
Jun 12, 2015, 10:03 am
#324
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
Ok thanks, it seems they need activity in the last two months.
Jun 15, 2015, 7:18 am
#325
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
2. go to: Contact us / Customer Relations / new feedback
3. M&S programme / request / membership processing
4. upload statement (i've taken print screen of my online account for A3*G)
5. upload A3*G scanned card
6. write up a quick note always will be good if you can state why you wanted to move to TK
note that i applied May 14th and got a response within 24 hours. My last flight on the statement was back in Jan 2015.
Jun 15, 2015, 10:41 am
#326
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
I am totally baffled now, just hit and miss I suppose?
Jun 16, 2015, 4:44 am
#328
Join Date: Apr 2012
Posts: 91
Ahhhh. There it is. I've only sent mine in 7 times so far.
I only have 13 more to look forward to.
I really don't understand the hit or miss with TK. I really like the product and service in air, but the back office service is really frustrating. SERENITY NOW!
[/QUOTE]Wow. Asked for a match at 1 pm and after one hour at 2pm received an email that I was matched Classic Plus. Logged in and saw that I'm Elite now. So efficient!!! Impressed by TK. [/QUOTE] -mcmichi
I'm not sure if mcmichi is being sarcastic, but if not hopefully someday my form will land on this TK agent's desk. I am astounded at the disparity between the excellent on air product and service versus the back office ineptitude. I don't know how they get anything done.
Seriously though, I have sent attachments as jpg, pdf, and word, I also make sure it's within the kb parameters, and I still keep getting the "We have received your request... we would like you to send a copy of your gold card to the link...." That is what I have been doing!!!
Can you guys chime in on what format you sent your attachments and if you used Firefox, Chrome, Explorer etc..? I'm not sure if that's the issue (so much as it's easier to hit the DENY auto-response button) but it might be useful as a data point to this thread.
Thanks and good luck everybody!
I only have 13 more to look forward to. I really don't understand the hit or miss with TK. I really like the product and service in air, but the back office service is really frustrating. SERENITY NOW!
[/QUOTE]Wow. Asked for a match at 1 pm and after one hour at 2pm received an email that I was matched Classic Plus. Logged in and saw that I'm Elite now. So efficient!!! Impressed by TK. [/QUOTE] -mcmichi
I'm not sure if mcmichi is being sarcastic, but if not hopefully someday my form will land on this TK agent's desk. I am astounded at the disparity between the excellent on air product and service versus the back office ineptitude. I don't know how they get anything done.
Seriously though, I have sent attachments as jpg, pdf, and word, I also make sure it's within the kb parameters, and I still keep getting the "We have received your request... we would like you to send a copy of your gold card to the link...." That is what I have been doing!!!
Can you guys chime in on what format you sent your attachments and if you used Firefox, Chrome, Explorer etc..? I'm not sure if that's the issue (so much as it's easier to hit the DENY auto-response button) but it might be useful as a data point to this thread.
Thanks and good luck everybody!
Jun 16, 2015, 9:59 am
#329
Join Date: May 2010
Location: Munich, Taipei
Programs: AB Gold, TK Elite
Posts: 179
I'm not sure if mcmichi is being sarcastic, but if not hopefully someday my form will land on this TK agent's desk. I am astounded at the disparity between the excellent on air product and service versus the back office ineptitude. I don't know how they get anything done.
Seriously though, I have sent attachments as jpg, pdf, and word, I also make sure it's within the kb parameters, and I still keep getting the "We have received your request... we would like you to send a copy of your gold card to the link...." That is what I have been doing!!!
Can you guys chime in on what format you sent your attachments and if you used Firefox, Chrome, Explorer etc..? I'm not sure if that's the issue (so much as it's easier to hit the DENY auto-response button) but it might be useful as a data point to this thread.
Thanks and good luck everybody![/QUOTE]
I did my statement and the copy of the card in one PDF file. and sent it to them.
And they really did it within one hour not being sarcastic.
Since the match I have also contacted them for a miles claim and change of time. I've always received a reply within 24h.
Jun 19, 2015, 6:40 am
#330
Join Date: May 2010
Location: PLQ
Programs: SK*G, TK*G
Posts: 3
Registered and applied 1st of June, got status matched on 3rd, and got a card today in my postbox in a beautiful gift package.
Just follow the guide above, and you shouldn't have any issues!
I'm impressed!
Just follow the guide above, and you shouldn't have any issues!
I'm impressed!