Kiwi_FF

My wife has just done her first flights on Turkish, AKL-KUL (MH), then KUL-IST & IST-TLV on Turkish.

no luggage on arrival TLV and a PIR filed with Turkish no luggage after 3 days Turkish web site says could take 5 days.

does anyone have any experience or tips to share on ways to monitor or resolve? Thanks in advance.

DaveS

In common with other airlines, there is not much you can do. Just wait and eventually it should appear. One issue (I am not sure if this applies to TK/MH) is that the baggage systems of different airlines do not always talk to each other. If the problem was at MH, TK may not know anything.

Concerto

If I purchase a Light fare with no baggage, for IST-MXP-IST, can baggage be added later? Also, can the ticket be upgraded at a later date to something that offers more perks, in the same way Eurowings offers an upgrade from BASIC to SMART, which includes baggage, seat selection, etc? I've never flown TK before, so I am new to this game.

And now a difficult question, to anybody who might know, because I got no straight answer from TK, just a cut and paste about Corona. Are Russian nationals allowed to board TK flights within Europe, assuming that they have all their paperwork and visas in order? I recall reading something somewhere that while TK would ferry passengers from various parts of Russia to Turkey for their holidays, they will not accept Russian nationals on other TK flights.

Kiwi_FF

Good point thanks

MSerforfun

How long does it typically take for Turkish to respond to a denied boarding compensation. We were promised 3,000 euros as a result, (family of five at 600 euros/person) and I have connected with them via their feedback form but have not heard back from them for over 10 days.

mdorciak

I’ve booked a very simple award flight on TK with Avianca lifemiles (ATL- IST, one way, nonstop, business) in late October. I have the e-ticket number from Avianca (I’ve read this can be an issue). Turkish changed the time of the flight by 20 minutes and then checking my booking in Avianca and in Turkish shows “your flight has changed, do you want to change or cancel?” Or some variation. I called Turkish and they said I have to confirm the change with avianca, so I called them and said I accept the time change and do not want to change or cancel.

A few weeks later, the Turkish flight gets changed another 20 minutes back to its original departure time, and my reservation shows the same thing it did before about your flight being changed. Do I need to bother calling to confirm this at all? Since I have a valid e-ticket can I just ignore it and show up at the airport on the day of departure and let them deal with it? I really don’t care about any schedule changes and will take the flight regardless of any delay.

DaveS

These HBO (hand baggage only) fares are quite new for TK, so I do not know the answer on that.

On your second question, I have never heard anything about TK not accepting Russian nationals from anywhere. I suspect that would be unlawful from the UK and most likely the EU too. I would put that down to internet fiction!

DaveS

Welcome to the forums. I think you do need to call to confirm acceptance of the change.

TGGDEL

Admittedly not exactly the same, we had a similar situation. Our tickets were booked directly with TK but we upgraded with miles. We had a schedule change and TK kept giving me the same message as you - online and on the app - change or cancel, even though we didn't want to do either.

I ended up going to the airport to talk to the sales agent and she said that as long as the ticket says HK(confirmed) it doesn't matter if the website is giving you an error.

Basically, you can just arrive day of and agree to the change as you check in, that was my experience at least.

SK AAR

It can probably take a few weeks. Just be patient and wait for the response to the feedback. You can try to escalate through your local TK ticket office.

Return2flight

Hi all!

I’m looking forward to my first TK flights. Am I able to check-in and get my boarding passes online 24 hours before the flights? I’d like visit the Polaris lounge prior to going to terminal 5.

Thanks for any information you can share!

SK AAR

TK Mobile Boarding Passes (iOS Wallet) - FlyerTalk Forums

srieppo

1. Any *A flight qualifies
2. *A policy is you can enter if the flight departs same day, or before 5AM next day. Not sure if TK has different policy
3. Not sure if there is any difference to 2
4. Guests are only allowed for *A gold travelers, not for those traveling without status in BC. And even with status the guest would have to be on the same flight as you.

whlinder

Any concerns with baggage loading or delivery in AMS?

mdorciak

Thanks! I wanted to get some real life experience, since the Turkish call center is not amazing with English, and the Avianca lifemiles call center is a straight up nightmare.