Seat Selection [Master Thread]

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Old Oct 4, 18, 10:09 pm   -   Wikipost
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Last edit by: gr8pirate
Wiki Link
TK webpage with details on seat reservation.

Seats on Turkish Airlines can be reserved in the following ways:

1. For long-haul international flights, seat selection is available starting 100 days before departure for economy and 355 days for business class. Seats can be selected through the call center, the "Manage Booking" section on the website or the “My Flights” section on the mobile app.

2. Extra legroom seats in economy are charged for and can be reserved 355 days in advance.

3. If you have booked your flight within the 100 days window (355 for business class) you can select seats online during the booking process.

4. If you have not pre-booked seats you can do so during the online check in process.

5. For domestic economy flights that are not part of a longhaul itinerary, TK flights are open for seat reservations 24 hours before departure.

USA contact # 800-874-8875

my Aeroplan-booked TK flights opened up

I entered Name + TK PNR
Took me to another page to enter Last Name + Ticket #
After that I can choose the seats (still not too smooth, can't just hit Next and Next to choose 2 segments in 1 step)
Did it twice for 1 PNR + 3-pax PNR
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Old Apr 5, 19, 10:38 am
  #481  
 
Join Date: Jun 2002
Location: YYZ
Posts: 896
Originally Posted by 21H21J View Post
I've booked AMS-IST-ALA in business and am able to select seats for AMS-IST , but not for IST-ALA. When I select the second flight I get a greyed out view of the economy seat map with "No suitable choice available for the flight."

Any ideas?
I have the same issue...anyone know what's the cause may be?
yyz-kin is offline  
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Old Apr 6, 19, 6:53 pm
  #482  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Clsc, HH Blue
Posts: 1,177
I had the same issue a while ago, I tried to reserve my seats via the mobile application and it worked perfectly and I was able to see my seats on the MMB section of the TK website.
ISTFlyer is offline  
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Old Apr 7, 19, 2:35 pm
  #483  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Gold, PC Ambassador Platinum, Club Carlson Gold, Marriot/SPG Gold, TK Gold
Posts: 1,241
I have the same issue once my reservation updated to 788. I cannot change seat selection (the old one from the 332 stuck) not in the app and not online.
MD/DC Flyer is offline  
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Old Jul 9, 19, 11:33 am
  #484  
 
Join Date: Mar 2015
Location: MUC
Programs: TK M&S Elite+
Posts: 49
Here another one:
On my reservation (in Business Oct 2019) Central Europe to IST to DPS and return
I can only edit the segment Central Europe to IST to Central Europe but not the long haul segment IST to DPS to IST
in the mobile App or the iPad App or the regular TK website. Is anyone seeing a similar behavior for their itinerary?
Thanks ;-)
cloudzocker is offline  
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Old Jul 9, 19, 11:48 am
  #485  
 
Join Date: May 2016
Location: SFO
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 265
Originally Posted by cloudzocker View Post
Here another one:
On my reservation (in Business Oct 2019) Central Europe to IST to DPS and return
I can only edit the segment Central Europe to IST to Central Europe but not the long haul segment IST to DPS to IST
in the mobile App or the iPad App or the regular TK website. Is anyone seeing a similar behavior for their itinerary?
Thanks ;-)
Yes, same thing for my DPS booking. I called the hotline to reserve seats - and of course, the hotline looked at some bogus seatmap of the 787, but definitely not the correct one.
The agent repeatedly told me that D&G on the 787 have an aisle in between (which is obviously wrong) but I just told him to forget about sitting together and book the seats anyway... I know they will be together
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SFOTraveler1984 is offline  
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Old Jul 9, 19, 4:41 pm
  #486  
 
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond /IHG Spire/ SPG Gold
Posts: 1,551
Originally Posted by cloudzocker View Post
Here another one:
On my reservation (in Business Oct 2019) Central Europe to IST to DPS and return
I can only edit the segment Central Europe to IST to Central Europe but not the long haul segment IST to DPS to IST
in the mobile App or the iPad App or the regular TK website. Is anyone seeing a similar behavior for their itinerary?
Thanks ;-)
yes, same issue on same route in 4 weeks. There was a seat map very briefly some months ago and I allocated from that but since then nothing. It doesn’t really matter as long as I get a bed for the night.
binman is offline  
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Old Jul 9, 19, 8:23 pm
  #487  
 
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 813
Seat selection in J has been strange for me. Some work on website, but not on the app and some require the call center dance because nothing else works.
gr8pirate is offline  
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Old Jul 9, 19, 11:06 pm
  #488  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Clsc, HH Blue
Posts: 1,177
Originally Posted by cloudzocker View Post
Here another one:
On my reservation (in Business Oct 2019) Central Europe to IST to DPS and return
I can only edit the segment Central Europe to IST to Central Europe but not the long haul segment IST to DPS to IST
in the mobile App or the iPad App or the regular TK website. Is anyone seeing a similar behavior for their itinerary?
Thanks ;-)
Currently, flights operated with a 787-9 are not eligible for online seat selection and online check-in. Seat selections must be done via the call center/local sales office and check-in must be made at the airport. It's because an IT glitch which does not project the 787 seat map to their website and their mobile application. However, it's highly possible that the issue could be solved until Oct 2019.
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ISTFlyer is offline  
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Old Jul 12, 19, 1:09 am
  #489  
 
Join Date: Mar 2015
Location: MUC
Programs: TK M&S Elite+
Posts: 49
Thanks a lot for the insight @ISTFlyer!
Just updated my seats by calling the Turkish Elite Hotline with a good English speaking, competent and friendly agent.
The call took me 2 minutes with zero wait time. thumbs up!
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Old Jul 12, 19, 2:51 am
  #490  
formerly Wilko Pali Sedef
 
Join Date: Mar 2013
Location: CDG
Programs: TK Elite+
Posts: 1,219
You can also reserve seats on the 787 via Twitter though they're kind of annoying telling you you can do it online. It happened twice I had to insist it's not possible to do it online for them to change my seat...
AirCanada881 is offline  
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Old Jul 12, 19, 3:09 am
  #491  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Clsc, HH Blue
Posts: 1,177
Originally Posted by cloudzocker View Post
Thanks a lot for the insight @ISTFlyer!
Just updated my seats by calling the Turkish Elite Hotline with a good English speaking, competent and friendly agent.
The call took me 2 minutes with zero wait time. thumbs up!

The call center is really helpful when reserving seats.

Originally Posted by AirCanada881 View Post
You can also reserve seats on the 787 via Twitter though they're kind of annoying telling you you can do it online. It happened twice I had to insist it's not possible to do it online for them to change my seat...
No surprise, I’ve seen that the Twitter team responding people with false or unupdated information. Even once, I’ve seen them responding the same question with conflicting answers to two different users
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ISTFlyer is offline  
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