Lost luggage.. outbound and return !
Dec 25, 2011, 6:15 am
#1
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Join Date: May 2000
Location: Little dot in Asia
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Lost luggage.. outbound and return !
Lost bags - twice.
First route: AMS-x/OSL (KL)-x/IST-BKK (TK)
After arriving in BKK, I was notified immediately that my bags didn't make it the flight. I was led to believe that the bags were left in IST. It was eventually returned 4 days later and after going through the bag tag documentation myself concluded that the bags were left behind in OSL and not IST as I was originally told.
Return route: BKK-x/IST-x/LHR (TK) - AMS (KL)
No bags again. This time KLM couldn't even tell me where they are. However the lounge agent and I somewhat agree that it was most likely left in London Heathrow since that airport is infamous for lost baggage and this being Christmas Eve, baggage transfer service might be lax.. even with a 4.5 hours transit.
I don't expect to see my bags till after Christmas.
So what is it with TK?? All sectors in Business Class, *A Gold status and KLM in Business Class too.
First route: AMS-x/OSL (KL)-x/IST-BKK (TK)
After arriving in BKK, I was notified immediately that my bags didn't make it the flight. I was led to believe that the bags were left in IST. It was eventually returned 4 days later and after going through the bag tag documentation myself concluded that the bags were left behind in OSL and not IST as I was originally told.
Return route: BKK-x/IST-x/LHR (TK) - AMS (KL)
No bags again. This time KLM couldn't even tell me where they are. However the lounge agent and I somewhat agree that it was most likely left in London Heathrow since that airport is infamous for lost baggage and this being Christmas Eve, baggage transfer service might be lax.. even with a 4.5 hours transit.
I don't expect to see my bags till after Christmas.
So what is it with TK?? All sectors in Business Class, *A Gold status and KLM in Business Class too.
Dec 25, 2011, 8:58 am
#3
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
Does TK and KLM have luggage interline agreement? From the story it seems the challenge was more with KLM than TK, potentially because of missing/not well documented interline agreement...
Dec 26, 2011, 6:52 am
#4
Join Date: Dec 2010
Location: Istanbul, Turkey
Programs: TK Miles &Smile Elite, Star Alliance Gold
Posts: 232
I would be more inclined to the 'baggage interline' agreement theory actually.
since it has happened twice ...
This year I had my bag lost at least 3 times ...same airlines LH and LX ..
since it has happened twice ...
This year I had my bag lost at least 3 times ...same airlines LH and LX ..
Dec 26, 2011, 10:01 am
#8
Join Date: Jan 2011
Location: Europe
Posts: 1,503
Dec 26, 2011, 1:24 pm
#9
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