YOW_RTW

Out of curiosity, was the schedule change on the outbound or return segments? I am wondering if an airport agent would have any issue with check-in if it were the return segment(s) that required the re-validation/re-issue (especially if they were on a different coupon under the same PNR)? I am also wondering what would happen if the schedule change involved a 2nd carrier on the TK ticket (ie. codeshare), especially if this were the first segment... I can see showing up to an Air Canada counter only to be told that the ticket needs to be re-issued by TK before check-in due to a flight schedule or flight number change... So many reasons to worry with TK's IT!

godsquare

I was in exactly the same situation (with different airport). The only different is that the agent recommended me not to do anything. I did just that and it went well.

godsquare

1) The schedule changes are on both the outbound and the inbound. It appears that the agent does not have to touch another segment. For example, if the schedule change occurs on the return segment, when you check-in for the outbound segment, the agent does not touch the return segment at all.
2) I cannot comment on the codeshare situation.

EK788

It is indeed necessary to split the PNR.

IAN-UK

I just accepted a time change to my voucher-upgraded flight at a THY sales office.
There was an awful lot of typing.

The agent said she'd had to disassociate my vouchers from the reservation and then re-attach them.
BUT she confirmed there'd been no cancellation of the reservation, and no attempt to re-credit vouchers to my account, so there'd never be a danger of vouchers lapsing (because they are now out of date) or non-availabiliy of J being a problem.

It was reassuring. But I'm still confused

no_idea

In which THY office did you go ? LHR or city office in London ?

Kapi1904

Hi,
Does anybody know what happens with the upgrades if connection in IST is missed or other IRROPS issues? How does TK handle this? Do they have to reapply the "voucher" and do that only with J available or would they rebook in other classes aswell in case of IRROPS? I know that with schedule change they have to reapply the voucher, but on IRROPS agents usually have more options/power. I am asking as I am considering to book a very thight connection. I wouldn't care too much if I would miss the flight (as there are multiple a day) but I would care if I would loose my upgrade.

vincewy

This may be my first membership year that I'll end up not using my upgrade vouchers. Many reasons:

1. Many sales of J fares, including TK, NZ, LH, and even other alliances like AM so I'm booked up for the year.
2. Little to no J fares (assuming there's seats for upgrade). When I found ones I could possibly use almost a year later (YYZ/YUL-IST for example).
3. High revenue fares in Y. Good thing for TK, they're doing well and no longer need to give seats away but certain upgrade scenarios the vouchers have little to no value, in some cases negative especially when they run J sales to Asia from North America (as crazy as it sounds, occasionally the Y fares are higher). Not to mention the mileage accruals even with lowest J fares at 160%.

I wouldn't mind at this point if they up the requirements to renew E+ but with easy to use benefits (upgrade with almost any J and K fares, for example) because I would be meeting the requirements (40K miles) for another 2 years within the first 3 months of the membership cycle.

If you have the boarding pass in J, in theory, in case of IRROPS, they are obliged to provide alternative flight in the same class. However, personally I would choose a longer (unless much longer) connection for the peace of mind and enjoy the lounge.

IAN-UK

Been there, done that and got treated as any other business-class passengers - which generally means being put onto the next flight, in business-class (the easiest solution).

My trip was booted forward 24-hours by the transfer desk: it took a visit to the ticketing wizards in the lounge to get re-routed on a combination of carriers to arrive in my destination only 10 hours late.

But far, far better to opt for a longer transfer time rather than getting stressed, hot and bothered, pushing through security checks and running round the airport to make a connection ....... and possibly failing

ISTFlyer

In addition to the information that vincewy and IAN-UK has provided, I could tell you that if they rebook you on another carrier you would get miles according to the Business Class rates of the airline.

G_G

24 hoursK rebooking on another carrier ?
I never heard of such experience : a friend had to wait 24 hours the next day flight to MNL after a late arrival of his former TK flight from CAI
He had a paid business class ticket.
TK had refused to rebook him on another carrier

ISTFlyer

Very rare but sometimes rebooking on another happens.
First, if your friend tried to rebook on the phone, they don't have the authorization.
If they say no to me at the airport transfer desk, I always ask to talk with a supervisor that there is a shorter option available. This is valid for any airline. For Turkish Airlines, it really depends on the representative.

In addition, in Atatürk Airport, due to the congestion 7/24 at the transfer desk, the employees may have given the boarding pass for the next day, hand hotel vouchers and politely kicked him.

IAN-UK

Well you're hearing about yet another

I missed the afternoon connection to Manchester, and got offered the next morning TK flight by the transfer people. After further discussion at a ticket desk I was rerouted an hour or so later on Lufthansa via Frankfurt. From the miles I received from Lufthansa, it was a full-fare ticket.

Sometimes you have to make it clear what you expect: it's not a matter of arrogance or being pushy. The airline will naturally offer the easiest solution, and they know for many travellers a night in a 5-star hotel with taxis and a slap-up dinner is something of a bonus.

The transfer desk seem not to have the authority, or possibly the patience, to explore alternative solutions: or perhaps they're frazzled by the workload. If you find yourself in this sort of situation i'd suggest calling out a transfer supervisor, or dealing with a ticketing desk - in the lounge or elsewhere.

IAN-UK

Yes! It seems to be an industry-wide thing among "legacy" carriers: they have contracts which allow them to issue tickets for (most) other carrier. I've always received the mileage from the second carrier's programme. And, as a bonus, in some cases the "original route mileage" can be claimed from the first airline

I guess the idea, or hope, is that over the course of time the cost of tickets TK buys from, say, BA evens out with those BA needs to buy from TK.

hfly

If an airline cannot get you to where you are supposed to go, they are supposed to get you there as soon as possible, most major trunk carriers have interline agreements with one another, which is what everyone alive is referring to. Now when it comes to rebooking you on another carrier all airlines will try and keep you with them, and every carrier has its own particularities. If a BA flight is canceled the day before, BA will give you dozens of options online and try to not do things in the phone, but if you does up at the airport, they will generally put you on what you want. EK is the worst and you really have to fight for authorization. Airlines line Delta, Lufthansa and Air France are fairly laid back in my experience. TK is somewhat in between, and that has to do with the corporate culture, in an irrops situation at IST you are going to be seen by TGS people, who generally do NOT have the authority to FIM into another carrier, a TK manager generally has to sign off.... And they are sometimes intentionally hard to find... Even if you are flying in paid biz, even if you are E+.