|
Missing miles master thread (miles not crediting, retrocredit issues etc)
Code:
DATE FLIGHT CLASS ACTIVITY DESCRIPTION BONUS MILES STATUS MILESAny suggestions on how to proceed? I am only 1573 miles away from TK*G. Those flights would get me much more than this. It would be a pity not to get credited for 2 longhauls in business... Code:
As of 6.11.2010 miles are required to be ugraded to Elite. 1.573 |
Complain to M&S.
Scan the BP and send them per E Mail. |
Received a disappointing e-mail. Please PM me an e-mail of a human being if possible. I will complain to the regular email but this will be 4th e-mail about this flight...
The flight you have claimed dated 10/10/2010 and flight numbered MS0959 from BKK to CAI cannot be credited to your Miles&Smiles account since your flight record could not be found in the related flight . A wild guess it that the flight was CAI-BKK-CAN and maybe it is not registered as a flight CAI-BKK and vice versa somewhere. |
Sorry but I have none.
I suggest to ask tcm or rozy. They are usually well informed & helpful. |
Hi dabee69.
Any success with your missing miles ???? |
Originally Posted by moeser
(Post 15137846)
Hi dabee69.
Any success with your missing miles ???? No, I got yet another invalid flight. I am receiving automated messages. Not sure what to do next... My mate had to claim same MS flights but He already got miles credited in SAS EuroBonus. 12/11/2010 MS0959 BKK-CAI 10.10.2010 FLIGHT NOT ELI 0 0 12/11/2010 MS0958 CAI-BKK 02.10.2010 FLIGHT NOT ELI 0 0 05/11/2010 MS0959 BKK-CAI 10.10.2010 NAME NOT BE FO 0 0 05/11/2010 MS0958 CAI-BKK 02.10.2010 INVALID FLIGHT 0 0 |
Originally Posted by dabee69
(Post 15142872)
Hi!
No, I got yet another invalid flight. I am receiving automated messages. Not sure what to do next... My mate had to claim same MS flights but He already got miles credited in SAS EuroBonus. It seems that TK is unable to confirm your details with MS to apply your missing credit. Unless MS confirms your flight details with TK they will not credit your flight. You have to get in touch with MS. Mileage credits are audited. AFAIK, the department (Product Development) head at TK M&S needs to O.K. any irregular mileage credits. |
Originally Posted by tcm
(Post 15145300)
dabee69,
It seems that TK is unable to confirm your details with MS to apply your missing credit. Unless MS confirms your flight details with TK they will not credit your flight. You have to get in touch with MS. Mileage credits are audited. AFAIK, the department (Product Development) head at TK M&S needs to O.K. any irregular mileage credits. |
Originally Posted by dabee69
(Post 15152813)
Any ideas how to contact MS and ask for the flight confirmation? Usually the original paper boarding pass with TK FFP is fine.
Your ticket, which shows the booking class, and fare basis should be sufficient. You cannot just mail in your BP and just a copy of the ticket. If there is no information, ie booking class and fare basis, then its difficult to claim for miles. |
Originally Posted by Guy Betsy
(Post 15154542)
I fail to see why MS has to provide information...
Your ticket, which shows the booking class, and fare basis should be sufficient. You cannot just mail in your BP and just a copy of the ticket. If there is no information, ie booking class and fare basis, then its difficult to claim for miles. Let me explain, once you scan and send the copy of your ticket (showing the booking class and fare basis) and BP to TK they will then ask for a electronic confirmation from MS. If MS fails to confirm these details, TK will not credit your account. The OP needs to contact his/her local MS office and get them to confirm the flight details with TK M&S. |
Originally Posted by tcm
(Post 15155253)
If MS fails to confirm these details, TK will not credit your account. The OP needs to contact his/her local MS office and get them to confirm the flight details with TK M&S.
I could potentially email both of them. I will maybe try to claim miles somewhere else... :rolleyes: |
I got my miles credited! :cool:
10/10/2010 MS0959 C BKK - CAI BANGKOK-CAIRO 0 6.764 02/10/2010 MS0958 C CAI - BKK CAIRO-BANGKOK 0 6.764 Overall it took me just 5 e-mails to M&S ;) Certainly worth it. Waiting for the night job to do the "CARD UPGRADE" :D |
UA flight did not post to TK account
The return leg of my LAX-PDX trip posted automatically but the outbound segment did not. I was hoping there would be an online form to fill out or a number to call but the TK website says: "You need to send your original boarding passes and the ticket copies to Turkish Airlines Head Office 8th floor Product Development Management 34149 Yeşilköy, ISTANBUL TURKEY in order to earn mileage credit for flights flown on our Program Partner Airlines. " Seriously? :confused: Has anyone had any luck doing this? The reverse was very easy, getting TK flights credited to my husband's UA account via an online form. I don't know why this can't be done the same way.
|
Have the same problem with some LH flights.
Scan your documents ( BP,etc.) and send them via e-mail to TK,it worked for us in former and you'll be still in possession of the originals. In addition,cross your fingers,to retroclaim miles with M&S can be pita. |
I had (or have) the same issue with two TP flights. I sent the required documents by mail (postal service) to the address mentioned by the OP about 10 days ago (just before x-mas). Yesterday, I received an e-mail message confirming the receipt and stating they've just submitted the retroclaim for confirmation to TP (explicitly mentioning TP).
So far, so good. The miles haven't been posted, as yet, but the submission process seems to work smoothly.^ |
| All times are GMT -6. The time now is 9:17 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.