Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 15, 2019, 11:51 am
Join Date: Mar 2009
Location: DCA
Programs: FB Gold Privilege
Posts: 413
Solved: I used the wrong birth date when I booked my ticket!
May 15, 2019, 1:14 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
May 15, 2019, 6:59 pm
Join Date: Mar 2013
Location: Minnesota
Posts: 367
Wrong. A GE Enrollment Center "can't see anything for a NEXUS member" as I've been told at a GE Enrollment Center (while there to update Mrs. pa3lsvt's GE).
NEXUS members must go to a NEXUS Enrollment Center (or is it Centre if you go to one in Canada?) for anything program related. No ifs, ands, or buts.
NEXUS members must go to a NEXUS Enrollment Center (or is it Centre if you go to one in Canada?) for anything program related. No ifs, ands, or buts.
May 16, 2019, 5:05 pm
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Both my spouse and I were able to update our addresses at the Global Entry office at MSP airport, despite both of us being NEXUS (and not GE) members. I also updated my job information there (it didn't impact my NEXUS eligibility or purpose for using it, but wanted to update it anyways since I was there.) There was no issue for either of us doing so, and it reflected properly in TTP.
May 17, 2019, 8:47 am
Join Date: Mar 2013
Location: Minnesota
Posts: 367
Correct, as US citizens. Can't speak to how it would work for a Canadian citizen, just noting that there seems to be at least some instances where a Global Entry office can see and update a NEXUS member's record.
May 17, 2019, 8:58 am
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
All I can report is that the CBP agent at PHL was annoyed that we were there to update the address Mrs. pa3lsvt (GE member) in the first place.
When I asked him to verify my address (NEXUS member), he went all, "I can't see anything if you are NEXUS!" on us. I dropped it as I really wanted to get her address updated and out of there.
I wouldn't be surprised if it was nothing more than a training issue, but not to expect a GE office to know/care about NEXUS membership updates.
At YYZ, even though it had been a year+ since we had moved and many border crossings, the CBSA agent could not have been more pleasant and efficient when she updated my records.
EDIT: Both of us are US Citizens.
When I asked him to verify my address (NEXUS member), he went all, "I can't see anything if you are NEXUS!" on us. I dropped it as I really wanted to get her address updated and out of there.
I wouldn't be surprised if it was nothing more than a training issue, but not to expect a GE office to know/care about NEXUS membership updates.
At YYZ, even though it had been a year+ since we had moved and many border crossings, the CBSA agent could not have been more pleasant and efficient when she updated my records.
EDIT: Both of us are US Citizens.
May 19, 2019, 11:14 am
Join Date: Feb 2019
Posts: 3
I am a new Nexus member, waiting to receive my card.
I don't see any activation button in the dashboard upon logging on the TTP website. The status says Approved. The PASSID is already populated in the Edit Profile section.
Have they done away with activation process?
I don't see any activation button in the dashboard upon logging on the TTP website. The status says Approved. The PASSID is already populated in the Edit Profile section.
Have they done away with activation process?
May 19, 2019, 11:17 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Activation button will magically appear when you receive your NEXUS card.
May 19, 2019, 3:16 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
May 25, 2019, 1:04 pm
Join Date: May 2019
Posts: 2
Hi there!
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
May 25, 2019, 1:31 pm
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 433
Hi there!
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
May 26, 2019, 9:32 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Hi there!
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
Had my interview on 5/21 and I got approved today. Obviously, I will not receive my card before my next trip to Canada on Tuesday. I'm flying from LAX to YYZ. I assume because I won't have my NEXUS card I cannot use the NEXUS lanes when arriving in YYZ but since I signed up using my American passport and was fingerprinted that upon preclearance at YYZ on my return home I will be able to use the GE kiosk with my passport and go through GE/Nexus lanes, is that correct?
May 26, 2019, 10:31 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
You will almost certainly not have a problem, but it is technically a violation of the NEXUS rules, which say you must have your NEXUS card in your possession when you use NEXUS services. A CBP officer who is having a bad day and decides to call you out on this technicality could make life difficult for you. Your call.
May 27, 2019, 1:13 am
Join Date: Jun 2014
Programs: EY
Posts: 852
Technically, the nexus card alone is sufficient for air travel alone between us and Canada. Not sure if that's only for us and Canadian citizens though.
May 27, 2019, 7:43 am
Join Date: Feb 2009
Posts: 16
I am a Canadian Nexus member moving back to Canada after living in the US for a little less than 1 year. I will be flying to YUL but having most of my belongings shipped back by a moving company. Does anyone know if I need to make any special declaration with the CBSA on my arrival? I can’t remember if the Nexus kiosk has any questions that deal with this issue. Thanks.