Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 5, 2018, 6:15 am
Join Date: Jun 2014
Programs: EY
Posts: 852
Does anyone have experience crossing Canada USA border everyday for work using NEXUS pass? Like residing in Canada and working in USA
Is it a feasible option to choose? Are US officers okay with daily commuting using NEXUS?
How frequent does Nexus commuters get to go through secondary inspection?
Is it a feasible option to choose? Are US officers okay with daily commuting using NEXUS?
How frequent does Nexus commuters get to go through secondary inspection?
May 7, 2018, 12:21 pm
Join Date: May 2011
Posts: 46
I just got approved for Nexus. (as Canadian PR) Overall process was smooth.
I would recommend the following.
- if you are applying as Canadian PR and on the basis of combined three years residency (e.g. as work permit holder followed by PR), bring any old work permits and passports with stamps. This will help easier prove residency.
- if your birth cert has extra names that are not on your passport then bring that too. I don't use my middle name on my passport but I was told to bring my birth cert (for extra verification)
I would recommend the following.
- if you are applying as Canadian PR and on the basis of combined three years residency (e.g. as work permit holder followed by PR), bring any old work permits and passports with stamps. This will help easier prove residency.
- if your birth cert has extra names that are not on your passport then bring that too. I don't use my middle name on my passport but I was told to bring my birth cert (for extra verification)
May 8, 2018, 8:25 am
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,195
Just a heads-up for Nexus or GE members using a Nexus console while entering Canada - the questions were modified to now include the word "food", where it never existed on the printed cards or the machines prior to being able to use them instead of the cards. If you are entering Canada and using Nexus, you'll need to follow the same declaration process so you don't risk losing both Nexus and GE if they are tied to each other.
May 10, 2018, 12:09 pm
Join Date: Sep 2013
Posts: 18
you know have to log into the ttp website.. nexus goes is changed to ttp and the wait time to get approved is appoximately 3 weeks. ( that's how long it took for my son to get approved. with the interview taking place a few days later.
May 10, 2018, 2:28 pm
Join Date: Jun 2014
Programs: EY
Posts: 852
Found a CBSA report on NEXUS/CANPASS from June 2017..some quick takeaways (wrote longer but accidentally hit back and lost it all :/ )
Evaluation of the Trusted Traveller Programs (Air, Land, Marine)
NEXUS usage runs from 100% at Whirlpool Bridge in Niagara Falls, 38% in Douglas in BC, 16% at the Ambassador Bridge in Detroit, to 0.1% in Emerson.
CANPASS only serves 1627 members (who either don't qualify for NEXUS or choose to remain in a domestic only program), and will be depreciated once all memberships expire (as they need to be renewed every year, that should be soon)
CANPASS Private and Corporate serves 4900 and 7258 people, and does not have a corresponding program in NEXUS, so will continue.
NEXUS membership over the past five years increased from 500k to 1.2 million by the end of 2015. Expected to reach 2 million members by the end of 2018. Ratio of Canadian to US members is 4:1. Passage volume increased from 3.9 million to 8.5 million.
CANPASS is dying out on its own, down 80% in membership over the past five years. (Costs $50 per year, while NEXUS is $50 for five years)
CANPASS cost to benefit ratio is about $100 per crossing, NEXUS costs about $0.45 per crossing (cost per passage). (CANPASS costs about $250,000 per year, and only had about 2600 crossings).
7 Million NEXUS highway crossings, 1.4 million Air crossings in 2015.
NEXUS took 5% of air crossings, ABC 29%. Rest went through the regular BSO lanes.
Cost per NEXUS application is $41, down from $61 in 2011
Evaluation of the Trusted Traveller Programs (Air, Land, Marine)
NEXUS usage runs from 100% at Whirlpool Bridge in Niagara Falls, 38% in Douglas in BC, 16% at the Ambassador Bridge in Detroit, to 0.1% in Emerson.
CANPASS only serves 1627 members (who either don't qualify for NEXUS or choose to remain in a domestic only program), and will be depreciated once all memberships expire (as they need to be renewed every year, that should be soon)
CANPASS Private and Corporate serves 4900 and 7258 people, and does not have a corresponding program in NEXUS, so will continue.
NEXUS membership over the past five years increased from 500k to 1.2 million by the end of 2015. Expected to reach 2 million members by the end of 2018. Ratio of Canadian to US members is 4:1. Passage volume increased from 3.9 million to 8.5 million.
CANPASS is dying out on its own, down 80% in membership over the past five years. (Costs $50 per year, while NEXUS is $50 for five years)
CANPASS cost to benefit ratio is about $100 per crossing, NEXUS costs about $0.45 per crossing (cost per passage). (CANPASS costs about $250,000 per year, and only had about 2600 crossings).
7 Million NEXUS highway crossings, 1.4 million Air crossings in 2015.
NEXUS took 5% of air crossings, ABC 29%. Rest went through the regular BSO lanes.
Cost per NEXUS application is $41, down from $61 in 2011
May 19, 2018, 10:31 am
Join Date: May 2018
Posts: 1
Allowed to withdraw - am I still eligible for Nexus renewal
Hi everyone,
In Nov 2017, I was traveling from Canada into USA on business and didn't have the required paperwork to show I wouldn't be performing work. The us customs agent allowed me to withdraw from my application to enter the usa. (I'm told this is a softer version of being denied?)
but since then, I'm always sent to secondary for verification regardless of personal or business. Ultimately I've always been allowed into the USA but it seems I'm on some kind of black list because of that prior incident.
my question is: should I even bother to renew my nexus? It expires in July 2018. I've only got $50 to lose but I'm curious about my odds against me.
thanks for any input!
In Nov 2017, I was traveling from Canada into USA on business and didn't have the required paperwork to show I wouldn't be performing work. The us customs agent allowed me to withdraw from my application to enter the usa. (I'm told this is a softer version of being denied?)
but since then, I'm always sent to secondary for verification regardless of personal or business. Ultimately I've always been allowed into the USA but it seems I'm on some kind of black list because of that prior incident.
my question is: should I even bother to renew my nexus? It expires in July 2018. I've only got $50 to lose but I'm curious about my odds against me.
thanks for any input!
May 19, 2018, 11:53 am
Join Date: Apr 2018
Programs: Nexus
Posts: 12
Hi everyone,
In Nov 2017, I was traveling from Canada into USA on business and didn't have the required paperwork to show I wouldn't be performing work. The us customs agent allowed me to withdraw from my application to enter the usa. (I'm told this is a softer version of being denied?)
but since then, I'm always sent to secondary for verification regardless of personal or business. Ultimately I've always been allowed into the USA but it seems I'm on some kind of black list because of that prior incident.
my question is: should I even bother to renew my nexus? It expires in July 2018. I've only got $50 to lose but I'm curious about my odds against me.
thanks for any input!
In Nov 2017, I was traveling from Canada into USA on business and didn't have the required paperwork to show I wouldn't be performing work. The us customs agent allowed me to withdraw from my application to enter the usa. (I'm told this is a softer version of being denied?)
but since then, I'm always sent to secondary for verification regardless of personal or business. Ultimately I've always been allowed into the USA but it seems I'm on some kind of black list because of that prior incident.
my question is: should I even bother to renew my nexus? It expires in July 2018. I've only got $50 to lose but I'm curious about my odds against me.
thanks for any input!
Also, it's hard to say if they've added any notes that make them question you each time. If you submit the NEXUS application and you get denied either before conditional approval or after interview you will know. If you do get NEXUS you can use it. Others can chime in if they have a different opinion.
May 21, 2018, 8:07 pm
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,030
Does anyone know why the NEXUS fee is much cheaper than that of Global Entry even though you get more benefits with NEXUS?
May 21, 2018, 8:27 pm
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
The vast majority (approximately 80%, I think) of NEXUS members are Canadian, so Canada has an incentive to keep the price low.
May 21, 2018, 8:30 pm
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,030
Since NEXUS is a binational program, both the US and Canada would have to agree to raise the price. Global Entry is a US program and they can set the price themselves.
The vast majority (approximately 80%, I think) of NEXUS members are Canadian, so Canada has an incentive to keep the price low.
I did try it back when it was Global Entry and I enjoyed not having to talk to any immigration officers at all when landing in the U.S. from Europe just getting my bags and leaving. It kind of felt like a future without real borders.
May 22, 2018, 9:18 am
Join Date: Jun 2014
Programs: EY
Posts: 852
I'm still wondering why the US credit cards that credit GE ($100) won't credit NEXUS ($50).
May 22, 2018, 9:47 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
May 22, 2018, 10:17 pm
Join Date: Apr 2016
Posts: 296
Is it OK if my driver's license address doesn't match my current residential address? Same province and nearby city.
It's my mother's address. I keep it as that since I'm renting so I'll still get notices in the future if I move again.
It's my mother's address. I keep it as that since I'm renting so I'll still get notices in the future if I move again.
May 22, 2018, 10:24 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
The address on your license should match your mailing address, not necessarily your residential address.
May 23, 2018, 6:19 pm
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,195
Edit: a specific answer is available here and here