Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Mar 18, 2018, 8:27 pm
Join Date: Jul 2014
Location: NYC
Programs: Nexus
Posts: 21
I applied for my wife and I plus our two kids (toddlers). I'm trying to squeeze in apppointment ASAP and found one time slot which I scheduled. I'm only in Canada next month and after that won't be anywhere near a NEXUS office for next 6-10months.
Would they possibly be accommodating and allow all 4 of us in the one time slot or are they super strict about that?
Would they possibly be accommodating and allow all 4 of us in the one time slot or are they super strict about that?
Last edited by mendelk; Mar 18, 2018 at 8:32 pm
Mar 18, 2018, 9:10 pm
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,532
Depends where you are, but I would say 4 in one slot is too much. Get a second slot for the other parent and maybe they can squeeze the toddlers in.
People drop all the time, keep an eye on cancellations
People drop all the time, keep an eye on cancellations
Mar 19, 2018, 8:10 am
Join Date: Dec 2002
Location: Toronto
Posts: 484
I applied for my wife and I plus our two kids (toddlers). I'm trying to squeeze in apppointment ASAP and found one time slot which I scheduled. I'm only in Canada next month and after that won't be anywhere near a NEXUS office for next 6-10months.
Would they possibly be accommodating and allow all 4 of us in the one time slot or are they super strict about that?
Would they possibly be accommodating and allow all 4 of us in the one time slot or are they super strict about that?
Mar 21, 2018, 8:08 pm
Join Date: Mar 2018
Posts: 4
- If you're referring to what to do if there's a delay in receiving your court paperwork:
You could simply call the office, ask to speak to a CBP officer on duty, and say something like -- "Hi, I've been to your office twice about a NEXUS application. The second time I came in, the CBP officer asked for court paperwork for an old charge and the disposition. I won't be receiving it from the court within 30 days of that second visit. Can you tell her that I'll need another 30 days, and put a note into my file about that?"
You could simply call the office, ask to speak to a CBP officer on duty, and say something like -- "Hi, I've been to your office twice about a NEXUS application. The second time I came in, the CBP officer asked for court paperwork for an old charge and the disposition. I won't be receiving it from the court within 30 days of that second visit. Can you tell her that I'll need another 30 days, and put a note into my file about that?"
I did as you recommended and I was able to visit in person and get it extended by the clerk there by 30 days.
But I didn't need the extra time as I was able to acquire the documents in 2 weeks when I told the Court Records Clerk that it was for a Nexus Application.
Fast forward to yesterday, I dropped off my documents. And this afternoon, I found out that I was denied due to my previous fraud convictions
and will require a US Waiver to get in." inadmissible to the US per INA 212(A)(2)(A)(i)(I). Therefore, you are required to obtain an immigration waiver to enter the US. "
I wonder if I would have been able to enter the US without a waiver if I didn't go through with the Nexus application.. but then again you mentioned that the US and Canada share the same database
Mar 23, 2018, 3:20 am
Join Date: Aug 2017
Posts: 177
Hey! Sorry for the late reply.
I did as you recommended and I was able to visit in person and get it extended by the clerk there by 30 days.
But I didn't need the extra time as I was able to acquire the documents in 2 weeks when I told the Court Records Clerk that it was for a Nexus Application.
Fast forward to yesterday, I dropped off my documents. And this afternoon, I found out that I was denied due to my previous fraud convictions and will require a US Waiver to get in.
" inadmissible to the US per INA 212(A)(2)(A)(i)(I). Therefore, you are required to obtain an immigration waiver to enter the US. "
I wonder if I would have been able to enter the US without a waiver if I didn't go through with the Nexus application.. but then again you mentioned that the US and Canada share the same database
I did as you recommended and I was able to visit in person and get it extended by the clerk there by 30 days.
But I didn't need the extra time as I was able to acquire the documents in 2 weeks when I told the Court Records Clerk that it was for a Nexus Application.
Fast forward to yesterday, I dropped off my documents. And this afternoon, I found out that I was denied due to my previous fraud convictions
and will require a US Waiver to get in." inadmissible to the US per INA 212(A)(2)(A)(i)(I). Therefore, you are required to obtain an immigration waiver to enter the US. "
I wonder if I would have been able to enter the US without a waiver if I didn't go through with the Nexus application.. but then again you mentioned that the US and Canada share the same database
There are conflicting (non-binding) decisions by appellate panels in another unit of DHS, the USCIS, as to whether a Canadian conviction for fraud is a "crime involving moral turpitude."
Compare this:
The applicant is a native and citizen of Canada who was found to be inadmissible to the United States under section 212(a)(2)(A)(i)(I) of the Immigration and Nationality Act (the Act), 8 U.S.C. s 1182(a)(2)(A)(i)(I), for having been convicted of a crime involving moral turpitude. ...
On February 22,2000 the applicant received seven convictions for Fraud under the Criminal Code of Canada for which she received one sentence of two years probation. ...
All of the applicant's convictions for Fraud were under section 380.(1)(b) of the Criminal Code of Canada. ... The AAO observes there is no intent element under this section of the statute. ...
As the Canadian statute under which the applicant was convicted does not have an intent element, the AAO finds that her convictions for Fraud do not constitute crimes involving moral turpitude.
On February 22,2000 the applicant received seven convictions for Fraud under the Criminal Code of Canada for which she received one sentence of two years probation. ...
All of the applicant's convictions for Fraud were under section 380.(1)(b) of the Criminal Code of Canada. ... The AAO observes there is no intent element under this section of the statute. ...
As the Canadian statute under which the applicant was convicted does not have an intent element, the AAO finds that her convictions for Fraud do not constitute crimes involving moral turpitude.
The applicant is a native and citizen of Canada who was found to be inadmissible to the United States pursuant to section 212(a)(2)(A)(i)(I) of the Immigration and Nationality Act (the Act), 8 U.S.C. s 1182(a)(2)(A)(i)(I) ...
On January 26, 1995 in Canada the applicant was convicted of Fraud over $1000 under section 380(1)(A) of the Canadian Criminal Code ...
With respect to the applicant's 1995 fraud conviction, any crime involving fraud is almost always a crime of moral turpitude. ... The AAO therefore finds that the applicant has been convicted of a crime involving moral turpitude.
On January 26, 1995 in Canada the applicant was convicted of Fraud over $1000 under section 380(1)(A) of the Canadian Criminal Code ...
With respect to the applicant's 1995 fraud conviction, any crime involving fraud is almost always a crime of moral turpitude. ... The AAO therefore finds that the applicant has been convicted of a crime involving moral turpitude.
The applicant is a 36-year-old native and citizen of Canada. The record reflects that she was convicted of fraud in Canada in 1997. On the basis of this conviction, the applicant was found to be inadmissible to the United States under section 212(a)(2)(A)(i)(I) of the Immigration and Nationality Act (the Act), 8 U.S.C. s 1182(a)(2)(A)(i)(I), for having been convicted of a crime involving moral turpitude. ...
The record contains the applicant's record of conviction, indicating that she was found guilty of Fraud contrary to section 380(1) of the Canadian Criminal Code in 1997. The AAO finds that the applicant's conviction renders her inadmissible as an alien convicted of a crime involving moral turpitude. The AAO thus affirms the director's finding that the applicant is inadmissible as charged under section 212(a)(2)(A) of the Act, 8 U.S.C. s 1182(a)(2)(A).
The record contains the applicant's record of conviction, indicating that she was found guilty of Fraud contrary to section 380(1) of the Canadian Criminal Code in 1997. The AAO finds that the applicant's conviction renders her inadmissible as an alien convicted of a crime involving moral turpitude. The AAO thus affirms the director's finding that the applicant is inadmissible as charged under section 212(a)(2)(A) of the Act, 8 U.S.C. s 1182(a)(2)(A).
(Here are some practice alerts/advisories to point your attorney to on the topic: ILRC, IDP, EOIR.)
Also, there are also two key exceptions to the 'crimes involving moral turpitude' inadmissibility grounds, the 'minor's exception' and the 'petty offense exception', which are found in INA 212(a)(2)(A)(ii) -- also known as U.S. Code, title 8, section 1182(a)(2)(A)(ii).
So, your age at the time, and possibly also whether you were subject to summary conviction or indictment (for an example of summary conviction falling into the petty offense exception, see this 2016 CBP - ARO letter), may play a role in the exceptions. All of this may also play a role even if you seek a waiver.
Only a competent lawyer experienced in these areas will be able to sit down with you, gather the needed information, and figure out what to do next given your specific situation. Because everything above is just general background information and not legal advice, you'll need to contact a lawyer if you want actual legal advice. By contacting state and county bar association referral hotlines in the U.S. state most convenient to you, consulting immigration law associations, and thorough Internet searching, you should be able to find someone appropriate for you.
Last edited by Newbie2FT; Mar 23, 2018 at 7:26 pm Reason: URL
Mar 31, 2018, 11:07 am
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I posted before about nexus line being slower than other lines, in my airport experiences of late.
YVR and YYZ typically.
Today, in the nexus line, CATSA agent comes to the line, and let's everyone behind us go to "faster" lines, non priority. She held up the regular line, opened the nexus line, and distributed everyone in the nexus line to various regular lines saying it will be faster. She did not let my wife and I go, told us to stay in Nexus which was painfully slow.
The credit card lines seem to win out now in my opinion.
I think the one factor that makes the security lines move fastest is how early one can get a bin and start loading it up. The nexus line usually has the shortest run way for this at YVR which slows it down considerably.
End nexus rant.
YVR and YYZ typically.
Today, in the nexus line, CATSA agent comes to the line, and let's everyone behind us go to "faster" lines, non priority. She held up the regular line, opened the nexus line, and distributed everyone in the nexus line to various regular lines saying it will be faster. She did not let my wife and I go, told us to stay in Nexus which was painfully slow.
The credit card lines seem to win out now in my opinion.
I think the one factor that makes the security lines move fastest is how early one can get a bin and start loading it up. The nexus line usually has the shortest run way for this at YVR which slows it down considerably.
End nexus rant.
Apr 3, 2018, 7:40 pm
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I'm the last person to post here.. and with another nexus rant.
YEG yesterday evening in the Nexus line- unbelievably slow. Seemed like the person controlling X-ray was particularly picky and flagging plenty of bags, and when this is happening, the belt stopped moving.
When I made it to the front I mentioned they were slow that day- attendant blames passengers who pack poorly and result in all these flags.
If you're going through the hassle of getting Nexus and want to use an expedited security line, it is then upon you to accept the responsibility of packing well to truly make the benefits of Nexus worth it. 2 bottles of water in your carry-on... really?
CATSA and all passengers need to work together to really make that line quick.
End nexus rant 2.
YEG yesterday evening in the Nexus line- unbelievably slow. Seemed like the person controlling X-ray was particularly picky and flagging plenty of bags, and when this is happening, the belt stopped moving.
When I made it to the front I mentioned they were slow that day- attendant blames passengers who pack poorly and result in all these flags.
If you're going through the hassle of getting Nexus and want to use an expedited security line, it is then upon you to accept the responsibility of packing well to truly make the benefits of Nexus worth it. 2 bottles of water in your carry-on... really?
CATSA and all passengers need to work together to really make that line quick.
End nexus rant 2.
Apr 6, 2018, 4:54 pm
Join Date: Apr 2018
Programs: Nexus
Posts: 12
Hello all,
I'm reading stories of how everyone gets their approval email before they even get in their car after the interview is done. I gave my interview yesterday (almost two business days ago) and still haven't received email. Note that I interviewed at a land crossing and the nexus interview slots are only open two days in a week, so technically they may or may not be doing nexus related stuff today, strictly speaking. I am wondering what might be going on? I have not heard people getting approval email after two days or so, usually they know immediately if they're approved or denied.
As an aside, I would like to mention that my interview went well, the officers were friendly and nice, I answered honestly and at no point did I think that it was going bad. They did explain to me that nexus users are held at a very high standard and to always be proactive in informing of document changes or dutiable items. I don't think I will have any problems with that as I never bring anything objectionable anyway and I am very particular about documents and stuff like that. Also I had all correct documentation, have no arrests or any violations in the past whatsoever.
Thanks in advance
I'm reading stories of how everyone gets their approval email before they even get in their car after the interview is done. I gave my interview yesterday (almost two business days ago) and still haven't received email. Note that I interviewed at a land crossing and the nexus interview slots are only open two days in a week, so technically they may or may not be doing nexus related stuff today, strictly speaking. I am wondering what might be going on? I have not heard people getting approval email after two days or so, usually they know immediately if they're approved or denied.
As an aside, I would like to mention that my interview went well, the officers were friendly and nice, I answered honestly and at no point did I think that it was going bad. They did explain to me that nexus users are held at a very high standard and to always be proactive in informing of document changes or dutiable items. I don't think I will have any problems with that as I never bring anything objectionable anyway and I am very particular about documents and stuff like that. Also I had all correct documentation, have no arrests or any violations in the past whatsoever.
Thanks in advance
Apr 8, 2018, 10:12 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Reported in this thread have been cases where the officers forget to click the "Approve" button after a successful interview. This has been cleared up by a phone call to that office.
Apr 8, 2018, 10:19 am
Join Date: Apr 2018
Programs: Nexus
Posts: 12
Thanks. I will be calling them this Tuesday to ensure this.
Apr 8, 2018, 10:29 am
Join Date: Jan 2010
Posts: 165
My Mom, partner and I had our interviews on April 2nd. My mom was told she would be getting a “special exemption” as they couldn’t get useable fingerprints. Apparently it’s somewhat common in seniors. The American agent said not to worry, and that her approval email would take a few days longer.
My partner and I received our approval emails about an hour after the interview. My mom just received hers (April 8), so a bit longer than a few days, but still ok.
My partner and I received our approval emails about an hour after the interview. My mom just received hers (April 8), so a bit longer than a few days, but still ok.
Apr 9, 2018, 2:28 pm
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Nexus member as a Canadian permanent resident. Now that I finally became a Canadian citizen, do I need to take an appointment or can I just show up at an Enrollment Centre ?
Apr 9, 2018, 3:53 pm
Join Date: Apr 2018
Programs: Nexus
Posts: 12
. Note they don't have IRIS scan there so you cant fly in using NEXUS till you get that done Canada side. Also, they're only open Tues and Thurs and won't answer phones on other days.
Apr 9, 2018, 5:39 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
What is the purpose of your visit? If updating your Canadian status from permanent resident to citizen, then an appointment is not necessary. You need to bring your legalization papers along with your new Canadian passport, if you have one.
Apr 10, 2018, 6:24 pm
Join Date: Apr 2007
Posts: 33
Anyone remember if you can cross back over to the normal immigration line after going through security using the nexus line? I need to get my TN, which entails going through the regular line, but if the nexus security line is faster I'd like to use that
