Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 16, 2017, 6:12 am
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
I lost my NEXUS card (even though I know for sure it is somewhere at my home). I ordered a replacement card first thing on Monday morning. I have a flight this coming Sunday. Is there any chance at all I will get my card prior to my flight? My guess is no, but I was hoping for a minor miracle.
Oct 16, 2017, 6:20 am
Join Date: Sep 1999
Location: USA
Posts: 305
Oct 16, 2017, 6:21 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Oct 16, 2017, 6:24 am
Join Date: Sep 1999
Location: USA
Posts: 305
Oct 16, 2017, 7:31 am
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
.(This post intended as sarcasm; you'll be fine, no new iris scan/fingerprinting needed)
Oct 16, 2017, 2:42 pm
Join Date: Sep 1999
Location: USA
Posts: 305
Is there any way to tell when the card is actually mailed? I was thinking that the link to activate would appear.
Fortunately, the cards are mailed out from the same state in which I live. So I am getting a little more optimistic that it will arrive in time for my trip.
Fortunately, the cards are mailed out from the same state in which I live. So I am getting a little more optimistic that it will arrive in time for my trip.
Oct 17, 2017, 6:43 am
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,077
The good: If you have a document update that is confined to a passport you have already defined, you can complete that update from the existing document to the new document of the same type (like a US passport from the website).
The bad: If you have a totally new proof of citizenship/passport, or a new document of any other type, you have to visit an enrollment center for an update. Updates don't require appointments, at least at not at YUL and YYZ (at YYZ they actually have two binders, one for people to sign in for appointments, and one for updates).
If you go to YUL for this I've never had it take more than 15 minutes. If you go to YYZ, I've never had it take less than 45 minutes. I would probably not try a document update during a layover at either (unless they are very long) as both offices are on the non-sterile side of security.
The bad: If you have a totally new proof of citizenship/passport, or a new document of any other type, you have to visit an enrollment center for an update. Updates don't require appointments, at least at not at YUL and YYZ (at YYZ they actually have two binders, one for people to sign in for appointments, and one for updates).
If you go to YUL for this I've never had it take more than 15 minutes. If you go to YYZ, I've never had it take less than 45 minutes. I would probably not try a document update during a layover at either (unless they are very long) as both offices are on the non-sterile side of security.
Oct 17, 2017, 8:22 pm
Join Date: Sep 2017
Posts: 40
I was approved for the NEXUS yesterday after an interview at YVR. Is there still an activation step on TTP website? I don't see any option to do so.
Oct 17, 2017, 8:55 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Oct 19, 2017, 2:18 pm
Join Date: Aug 2017
Posts: 177
NEXUS conditional approval screen gives option to "Change To Global Entry"
Has anyone else noticed that US applicants for NEXUS who have received conditional approval now have an option in the TTP Dashboard to "Change to Global Entry"?
(It's in the image below just under the text circled in red.)
Presumably this is designed for U.S. citizens and permanent residents (but not their Canadian counterparts, who are mostly GE-ineligible) who first apply to NEXUS but then realize they are not doing much travel to Canada or don't want to go to a Canadian airport or urban downtown or out-of-the-way border crossing to interview.
(Maybe this option was added by popular request, after people applied for NEXUS but then the reality hit of needing to travel to Canada to interview, and they asked CBP repeatedly to change their applications to Global Entry?)
Apparently CBP realized that there's no need to throw out the vetting performed by CBP, even if the CBSA vetting is no longer relevant.
I don't know what happens by pressing that button. Are you asked to pay another $50, to equal the GE fee? Does it simply transfer the information to a GE application, but you then certify the information again? Must you wait some additional period of time for bureaucracy before you may select a GE interview date?
(It's in the image below just under the text circled in red.)
Presumably this is designed for U.S. citizens and permanent residents (but not their Canadian counterparts, who are mostly GE-ineligible) who first apply to NEXUS but then realize they are not doing much travel to Canada or don't want to go to a Canadian airport or urban downtown or out-of-the-way border crossing to interview.
(Maybe this option was added by popular request, after people applied for NEXUS but then the reality hit of needing to travel to Canada to interview, and they asked CBP repeatedly to change their applications to Global Entry?)
Apparently CBP realized that there's no need to throw out the vetting performed by CBP, even if the CBSA vetting is no longer relevant.
I don't know what happens by pressing that button. Are you asked to pay another $50, to equal the GE fee? Does it simply transfer the information to a GE application, but you then certify the information again? Must you wait some additional period of time for bureaucracy before you may select a GE interview date?
Last edited by Newbie2FT; Oct 19, 2017 at 2:24 pm
Oct 19, 2017, 8:41 pm
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
Has anyone else noticed that US applicants for NEXUS who have received conditional approval now have an option in the TTP Dashboard to "Change to Global Entry"?
(It's in the image below just under the text circled in red.)
Presumably this is designed for U.S. citizens and permanent residents (but not their Canadian counterparts, who are mostly GE-ineligible) who first apply to NEXUS but then realize they are not doing much travel to Canada or don't want to go to a Canadian airport or urban downtown or out-of-the-way border crossing to interview.
(Maybe this option was added by popular request, after people applied for NEXUS but then the reality hit of needing to travel to Canada to interview, and they asked CBP repeatedly to change their applications to Global Entry?)
Apparently CBP realized that there's no need to throw out the vetting performed by CBP, even if the CBSA vetting is no longer relevant.
I don't know what happens by pressing that button. Are you asked to pay another $50, to equal the GE fee? Does it simply transfer the information to a GE application, but you then certify the information again? Must you wait some additional period of time for bureaucracy before you may select a GE interview date?
(It's in the image below just under the text circled in red.)
Presumably this is designed for U.S. citizens and permanent residents (but not their Canadian counterparts, who are mostly GE-ineligible) who first apply to NEXUS but then realize they are not doing much travel to Canada or don't want to go to a Canadian airport or urban downtown or out-of-the-way border crossing to interview.
(Maybe this option was added by popular request, after people applied for NEXUS but then the reality hit of needing to travel to Canada to interview, and they asked CBP repeatedly to change their applications to Global Entry?)
Apparently CBP realized that there's no need to throw out the vetting performed by CBP, even if the CBSA vetting is no longer relevant.
I don't know what happens by pressing that button. Are you asked to pay another $50, to equal the GE fee? Does it simply transfer the information to a GE application, but you then certify the information again? Must you wait some additional period of time for bureaucracy before you may select a GE interview date?
Out of curiosity, I wonder if they have an option to change GE to NEXUS. I feel it may be useful as some applicants don't realize that NEXUS gets you GE benefits since they think you have to apply to both programs individually.
Oct 19, 2017, 9:23 pm
Join Date: Aug 2017
Posts: 177
Strange how they have a logo of a car, too. I wonder if the button is still there after conditional approval but before your interview.
Out of curiosity, I wonder if they have an option to change GE to NEXUS. I feel it may be useful as some applicants don't realize that NEXUS gets you GE benefits since they think you have to apply to both programs individually.
Out of curiosity, I wonder if they have an option to change GE to NEXUS. I feel it may be useful as some applicants don't realize that NEXUS gets you GE benefits since they think you have to apply to both programs individually.
I'm guessing you meant whether the button is still there:
* after the appointment has been scheduled, and
* maybe after the interview takes place but before final approval (like if the CBSA officer at the interview seemed ready to deny and was asking for additional documentation about past criminal convictions)?
As for GE application --> NEXUS application, I have doubts such an option would be available, because it could take months more for the CBSA to perform its own vetting.
With NEXUS application --> GE application, all the work has already been done, and CBP is just figuratively throwing out the "extra" approval and material that has been collected and analyzed.
(And, yes, I wondered about the car ideogram myself. It oddly seems to imply that CBP views Global Entry as better suited to vehicle crossings than NEXUS...)
Oct 20, 2017, 11:15 am
Join Date: Sep 1999
Location: USA
Posts: 305
I was able to answer my own question. The "Activate Card" link is now available, so it looks like this gets added once the card actually gets mailed - or at least once the card is ready to be mailed.
Oct 20, 2017, 11:20 am
Join Date: Sep 1999
Location: USA
Posts: 305
Well, it looks like my replacement NEXUS card will arrive one day too late for my YUL-ORD flight.
So just to be clear, I cannot use my passport with the Global Entry kiosk unless I am also in possession of my NEXUS card - is this correct?
The good news is that my card will be over-nighted to me in Chicago so I will have it for my return flight to YUL. So while the timing didn't work out perfectly it could have been worse.
So just to be clear, I cannot use my passport with the Global Entry kiosk unless I am also in possession of my NEXUS card - is this correct?
The good news is that my card will be over-nighted to me in Chicago so I will have it for my return flight to YUL. So while the timing didn't work out perfectly it could have been worse.
Oct 20, 2017, 11:32 am
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
You can use the Global Entry kiosk even without a NEXUS card in your possession. NEXUS membership extends Global Entry privileges to the cardholder, which extends to the passport. As a NEXUS cardholder, I personally use the GE kiosk entering the USA with my passport without issue.
You won't be able to access the premium NEXUS security line without a NEXUS card, but you can use the GE kiosk at the transborder CBP without it. When I flew out of Canada when I had GE but not NEXUS, I had to follow the above procedure. Of course, you need the NEXUS card for the kiosks when entering Canada.
But, on my most recent departure from YVR, after having NEXUS, I used my passport to use the GE kiosk without issue. I'm not sure my way is necessarily the best way
, but in your specific case it should work since you are a NEXUS member, even without the card.