Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 23, 2013, 12:03 am
#7906
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I've been in favor of moving it, since it really doesn't pertain to AC, but I seem to be in the minority (and/or the mods don't agree with me).
flyquiet, your question about entering the PASS ID on United is probably better asked in here: http://www.flyertalk.com/forum/unite...es-2013-a.html. They'll know how to do it.
flyquiet, your question about entering the PASS ID on United is probably better asked in here: http://www.flyertalk.com/forum/unite...es-2013-a.html. They'll know how to do it.
Go to United's website and access the reservation using the United PNR (if you don't have it, a call to UA or AC reservations, if booked through AC, may be needed. Once you access it, there should be a link for "edit traveller information". There is a known traveller number field - that is where you enter your PassID from the Nexus card which should give you the eligibility for pre-check. This should be able to be completed anytime after the reservation is ticketed.
Note if your first segment is on AC and checking in through AC, I would guess you can't get the encoded BP bat code that would give you access, since AC doesn't participate. But if connecting to a UA flight, you probably don't need to re clear security anyway so probably not much of a point. Obviously, also doesn't do anything if ex-Canada. So this would only really be useful to AC passengers when departing the US on a UA flight at a US airport with pre-check.
Oct 23, 2013, 1:50 am
#7907
Join Date: Jan 2013
Location: YOW
Programs: AC*E50, Marriott Gold, Hilton Honors Silver, Enterprise+
Posts: 73
Then again, if your first flight of a journey originate on UA (regardless of ticketing carrier) you will check in with UA, in which case you will be able to enter your Nexus information.
Oct 23, 2013, 9:42 am
#7908
Join Date: Feb 2004
Posts: 28
Nexus renewal question - does a renewal involve another interview?
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
Oct 23, 2013, 10:42 am
#7909
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Quote:
Originally Posted by emcampbe
So this would only really be useful to AC passengers when departing the US on a UA flight at a US airport with pre-check.
Then again, if your first flight of a journey originate on UA (regardless of ticketing carrier) you will check in with UA, in which case you will be able to enter your Nexus information.
Originally Posted by emcampbe
So this would only really be useful to AC passengers when departing the US on a UA flight at a US airport with pre-check.
Then again, if your first flight of a journey originate on UA (regardless of ticketing carrier) you will check in with UA, in which case you will be able to enter your Nexus information.
Oct 23, 2013, 10:50 am
#7910
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Nexus renewal question - does a renewal involve another interview?
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
You can not do an interview in SF for Nexus - only for Global Entry. A Nexus interview needs to be done with both a US and Canadian rep - SF does not have the latter.
If you require an interview, you'll get a letter with info on how to schedule one in GOES. You must do this within 30 days - though you can supposedly keep changing it as necessary to get the time you want. Think the closest interview location to SF is in Seattle.
If you're concern is entering the US and you're not concerned about Canada as a trusted traveller, when renewing, you should be able to select that you want the Global Entry option and uncheck Nexus. By doing this, if an interview is required, you should be able to do it in SF. But note the fee for GE only is $100 instead of $50 for Nexus.
Oct 23, 2013, 10:56 am
#7911
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,330
It's not that difficult to do, even without an MP profile.
Go to United's website and access the reservation using the United PNR (if you don't have it, a call to UA or AC reservations, if booked through AC, may be needed. Once you access it, there should be a link for "edit traveller information". There is a known traveller number field - that is where you enter your PassID from the Nexus card which should give you the eligibility for pre-check. This should be able to be completed anytime after the reservation is ticketed.
Go to United's website and access the reservation using the United PNR (if you don't have it, a call to UA or AC reservations, if booked through AC, may be needed. Once you access it, there should be a link for "edit traveller information". There is a known traveller number field - that is where you enter your PassID from the Nexus card which should give you the eligibility for pre-check. This should be able to be completed anytime after the reservation is ticketed.
It also comes in handy if you book a lot of flights on United, as you can just log in and see them all in one place.
Oct 23, 2013, 3:09 pm
#7912
Join Date: Feb 2004
Posts: 28
With a renewal, you're supposed to not need an interview if no information has changed since your last approval. In reality, at least based on what has been reported here, some people require an interview and some don't, but there doesn't seem to be a rhyme or reason to it. Maybe it's random?
You can not do an interview in SF for Nexus - only for Global Entry. A Nexus interview needs to be done with both a US and Canadian rep - SF does not have the latter.
If you require an interview, you'll get a letter with info on how to schedule one in GOES. You must do this within 30 days - though you can supposedly keep changing it as necessary to get the time you want. Think the closest interview location to SF is in Seattle.
If you're concern is entering the US and you're not concerned about Canada as a trusted traveller, when renewing, you should be able to select that you want the Global Entry option and uncheck Nexus. By doing this, if an interview is required, you should be able to do it in SF. But note the fee for GE only is $100 instead of $50 for Nexus.
You can not do an interview in SF for Nexus - only for Global Entry. A Nexus interview needs to be done with both a US and Canadian rep - SF does not have the latter.
If you require an interview, you'll get a letter with info on how to schedule one in GOES. You must do this within 30 days - though you can supposedly keep changing it as necessary to get the time you want. Think the closest interview location to SF is in Seattle.
If you're concern is entering the US and you're not concerned about Canada as a trusted traveller, when renewing, you should be able to select that you want the Global Entry option and uncheck Nexus. By doing this, if an interview is required, you should be able to do it in SF. But note the fee for GE only is $100 instead of $50 for Nexus.
Oct 23, 2013, 8:04 pm
#7913
Join Date: Apr 2000
Location: Toronto, Ontario, Canada
Posts: 3,665
Nexus renewal question - does a renewal involve another interview?
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
I've been reading the forums and it seems that it does. I live in San Francisco, i.e. not near a Nexus enrollment center and don't plan to travel to Canada anytime over the next year. Any solutions around this?
Should I just apply for GOES so that I can do my interview in San Francisco? The quick entry into Canada is not important to me since I live in the US now. Pre-check and entry into the US is more important.
Oct 24, 2013, 6:43 am
#7914
Join Date: Dec 2010
Location: Glen Abbey
Posts: 639
Last March my renewal required a 10-minute interview with both CBP and CBSA; last July my wife's renewal required a 2-minute interview with CBP only ("we drove to Ft Erie for THAT???") so maybe they have now reached the 0-minute mark.
Oct 24, 2013, 5:18 pm
#7915
Join Date: Oct 2005
Programs: Air: Air Canada Altitude Super Elite 100K Million Mile, Hotel: Starwood Platinum Lifetime
Posts: 66
I just received my approval for a renewal of my Nexus and I did not require an interview even though I now have a new passport number. That being said I did register my new passport with them while my previous Nexus account was still valid.
Oct 24, 2013, 5:59 pm
#7916
Join Date: Apr 2012
Posts: 51
We are considering a family trip to Montréal and would fly into and out of YUL, but our arrival and departure times are outside of the hours they offer appointments (we get there too late and leave too early). I am completely unfamiliar with YUL (this will actually be our first trip to Canada). Would it be a big ordeal to set up an appointment on a different day than we are arriving or leaving? We are two adults and a six-year old. Is there any problem getting to the Nexus enrollment center without a boarding pass? Will we have to go through security? Thank you in advance for any help.
Oct 24, 2013, 10:23 pm
#7917
Join Date: Jul 2013
Location: YUL
Programs: AC SE100k, Marriott Platinum, Nexus/GE
Posts: 219
We are considering a family trip to Montréal and would fly into and out of YUL, but our arrival and departure times are outside of the hours they offer appointments (we get there too late and leave too early). I am completely unfamiliar with YUL (this will actually be our first trip to Canada). Would it be a big ordeal to set up an appointment on a different day than we are arriving or leaving? We are two adults and a six-year old. Is there any problem getting to the Nexus enrollment center without a boarding pass? Will we have to go through security? Thank you in advance for any help.
Oct 25, 2013, 5:38 am
#7918
Join Date: Apr 2000
Location: Toronto, Ontario, Canada
Posts: 3,665
We are considering a family trip to Montréal and would fly into and out of YUL, but our arrival and departure times are outside of the hours they offer appointments (we get there too late and leave too early). I am completely unfamiliar with YUL (this will actually be our first trip to Canada). Would it be a big ordeal to set up an appointment on a different day than we are arriving or leaving? We are two adults and a six-year old. Is there any problem getting to the Nexus enrollment center without a boarding pass? Will we have to go through security? Thank you in advance for any help.
Oct 25, 2013, 8:58 am
#7919
Join Date: Apr 2012
Posts: 51
The Nexus office is on the arrival level outside of security. It is easily accessible from anyway walking in the airport; no need to have a boarding pass. I would be more concerned about the trip to and from the airport if you are staying downtown; there is a lot of road work going on so try to avoid the rush hour.
If this is your first trip to Canada, is there some specific reason why your whole family would apply for NEXUS? Are you moving to Canada? As I recall, your interview includes a question about why you need to have a NEXUS card. Since they ask, there must be some answers that are not acceptable.
Oct 25, 2013, 10:52 am
#7920
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,330
If this is your first trip to Canada, is there some specific reason why your whole family would apply for NEXUS? Are you moving to Canada? As I recall, your interview includes a question about why you need to have a NEXUS card. Since they ask, there must be some answers that are not acceptable.
Now that I live in the US, I'm really glad I have it though
I'm sure a bad answer would be something like "Well I look sketchy, so I often get pulled into secondary, and last time, they almost found my stash of drugs, so I'd like to avoid that."