Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Nov 26, 2013, 7:57 am
#7981
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Nov 26, 2013, 9:07 am
#7982
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
As I said in #7966: my interviewer said always carry the card.
Also, while the card may mean being able to use it where a passport would ordinarily be shown, you need to be able to show the passport on request.
I wouldn't travel by air or ground without both. Generally, however, I leave the passport in the bottom of my purse, and pull out the card only when needed for ID or to access privileges like the NEXUS lane.
Also, while the card may mean being able to use it where a passport would ordinarily be shown, you need to be able to show the passport on request.
I wouldn't travel by air or ground without both. Generally, however, I leave the passport in the bottom of my purse, and pull out the card only when needed for ID or to access privileges like the NEXUS lane.
Nov 26, 2013, 11:28 am
#7983
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
If you use a GE machine, you have no obligation whatsoever to carry a card. GE explicitly does not require it.
Nov 26, 2013, 11:40 am
#7984
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
Followup to my earlier post about getting a kiosk message that I was "not enrolled" when I attempted to use GE in ATL. During a trip last week, I was able to stop in at the GE enrollment office at DTW. The officer checked for me and said that there was no problem with my enrollment. She thought I must have been inserting my passport into the machine face down instead of face up. I suppose it is possible, but I will never know for sure. Anyway, using GE last week, again in ATL, everything worked fine.
Nov 26, 2013, 1:16 pm
#7985
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Nov 26, 2013, 4:46 pm
#7986
Join Date: Nov 2013
Posts: 19
Are your maths correct?
Tickets required (1 each way inside the city) *2=2 plus 2 each way to the airport is 6 (though it doesn't quite change the total cost being higher.)
6*2.4=14.40
In YVR I used a faresaver for 90 minutes and only have to use one as the interview itself and waiting for the next skytrain took less than an hour.
Tickets required (1 each way inside the city) *2=2 plus 2 each way to the airport is 6 (though it doesn't quite change the total cost being higher.)
6*2.4=14.40
In YVR I used a faresaver for 90 minutes and only have to use one as the interview itself and waiting for the next skytrain took less than an hour.
The airport bus is a one way fare and the 90 minutes will elapse before the return trip even if interview was in and out.
Nov 27, 2013, 11:17 pm
#7988
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
I was just trying to distinguish between GE and Nexus. If you're using GE to enter the US, you have no need to bring your GE card. If you're using Nexus to enter the US or Canada, you are required to have your Nexus card. I've never actually been asked to show it by customs people.
Nov 28, 2013, 12:12 pm
#7989
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Nov 28, 2013, 1:28 pm
#7990
Join Date: Jun 2009
Programs: DL GM,Hyatt Explorist, Hilton Gold, Marriott Titanium, NEXUS
Posts: 281
Nov 28, 2013, 2:08 pm
#7991
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
http://www.globalentry.gov/faq.html#f1
You're not even required to have a card at all. At some point around 3 or 4 years ago, they phased in the cards and people that were already members at that point had to pay an extra fee to get one.
It's silly to to have this discussion in the Nexus thread, since I imagine most people have Nexus cards that they are using coming back to Canada and for expedited security. However, for travel between the US and a third country only, I've never brought my global entry card nor have I ever been asked to show it. In fact, I always thought it was sort of useless, as it's not an acceptable document for air travel between the US and a third country.
Nov 28, 2013, 9:11 pm
#7992
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
As I said in #7966: my interviewer said always carry the card.
Also, while the card may mean being able to use it where a passport would ordinarily be shown, you need to be able to show the passport on request.
I wouldn't travel by air or ground without both. Generally, however, I leave the passport in the bottom of my purse, and pull out the card only when needed for ID or to access privileges like the NEXUS lane.
Also, while the card may mean being able to use it where a passport would ordinarily be shown, you need to be able to show the passport on request.
I wouldn't travel by air or ground without both. Generally, however, I leave the passport in the bottom of my purse, and pull out the card only when needed for ID or to access privileges like the NEXUS lane.
(Mine admittedly has always exhausted pages-though this time I will keep it for the full 5 years and see how the immigration bill/US politics plays out so I can use my other passport to travel there.)
Nov 28, 2013, 10:56 pm
#7993
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
Can we take some snacks with us in the carryon? We are flying Toronto to Chicago then Chicago to Hawaii...do we have to declare those snacks? I read somewhere a chocolate bar not declared got someone in trouble?
or should we wait till we get to Chicago, deplane, get some snacks for the long flight to Hawaii?
WE also go to Florida after Christmas by car. I have never declared the dry foodstuffs for our Condo to US Customs, Should we be doing this?
or should we wait till we get to Chicago, deplane, get some snacks for the long flight to Hawaii?
WE also go to Florida after Christmas by car. I have never declared the dry foodstuffs for our Condo to US Customs, Should we be doing this?
The next few times I did declare my gum (instead of using the machine, I just went to the crew lane and they never seemed to have an issue.) They never sent me to secondary inspection. One agent even asked why I was declaring gum and I explained to him my previous situation. He just chuckled and said she must have been really anal. But I'd still rather be safe than sorry.
Nov 29, 2013, 3:22 am
#7994
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Was there meat in the sandwich? Then you probably should have got called out. Or alternatively, meat or not, also should have if you were using a paper declaration. For all intents and purposes, you are entering the US when you pass through CBP, so they don't really distinguish whether you are planning on eating the sandwich before getting on the plane or not or a week later. They are going to want to inspect it. Meat is a specific food listed on the kiosk - so you'd have to check yes to that on the kiosk, but not for gum. You'd only really need to declare gum on the paper form.
Probably are very lucky your membership wasn't revoked when they found it.
Probably are very lucky your membership wasn't revoked when they found it.
Nov 29, 2013, 7:49 am
#7995
Join Date: Nov 2013
Location: YYC
Programs: Aeroplan
Posts: 3
If I travel with my family living in the same household, do we have to complete separate declaration cards or just one for all of us?