Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Nov 6, 2013, 10:52 am
#7951
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
Well, to be fair, this is a brand-new forum. 
Nov 6, 2013, 12:34 pm
#7952
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS
Posts: 1,308
What to do then, about child NEXUS members who are too young to have fingerprints taken but who do have iris scans? My two kids are NEXUS members but the CBP officer refused to take their fingerprints at last year's interview, saying they were too young (8 and 9 at the time). They did get iris scans, though.
Nov 7, 2013, 7:10 am
#7953
Join Date: Mar 2008
Location: Grantham, NH
Posts: 530
You can use Nexus, just tick the box that corresponds to exceeding your allowance. It will print a receipt with a $ sign on it. In my experience when slightly exceeding the allowance, I have never been asked to pay duty. If your'e significantly over, be prepared to whip out your credit card. For the US, the duties are truly nominal...for Canada, beer isn't too bad; wine is a bit painful, so make sure it's worth it; and liquor will probably double the price you paid
Indeed, I often bring back waaaay more beer than the allowance when going up to Montreal. I declare it, usually the CBP guy asks to see it to confirm I'm basically in the right ballpark, and waves me through.
Nov 9, 2013, 9:38 am
#7954
Join Date: Aug 2008
Posts: 138
Was not aware of that. At Thanksgiving, the YYZ GE/Nexus line greeter/dragon asked to see my CBP sticker. My SOs passport (also GE) did have not have one and they gave her a hard time.
Nov 11, 2013, 12:31 pm
#7955
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
As I mentioned a page or so back, I got a GE message that I was not enrolled when I attempted to use a kiosk in ATL. This was after I had renewed a passport, updated GOES and sent my stuff to the Champlain Enrollment Center for Canadian updating. I know that the NEXUS centers allow walkins to deal with issues like these.
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
Nov 12, 2013, 7:53 am
#7956
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
As I mentioned a page or so back, I got a GE message that I was not enrolled when I attempted to use a kiosk in ATL. This was after I had renewed a passport, updated GOES and sent my stuff to the Champlain Enrollment Center for Canadian updating. I know that the NEXUS centers allow walkins to deal with issues like these.
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
If you search this thread for posts by me, you can get a more detailed response, as I documented my update process pretty thoroughly.
Nov 12, 2013, 8:49 am
#7957
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
As I mentioned a page or so back, I got a GE message that I was not enrolled when I attempted to use a kiosk in ATL. This was after I had renewed a passport, updated GOES and sent my stuff to the Champlain Enrollment Center for Canadian updating. I know that the NEXUS centers allow walkins to deal with issues like these.
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
I am going to be connecting in an airport with a GE (not NEXUS) enrollment center next week. I am wondering if I can walk in and ask them to check this problem for me. Would this be reasonable, or would I have to go to a NEXUS center (even though it is GE that is giving me the problem)?
However, with the GE issue, yes, by all means, go to a GE office in the US. GE has nothing to do with Canada. Likely, they don't have 10 fingerprints in the system, or they didn't check the box (or whatever) to "activate" your GE. They should be able to help and do take walk-ins for this. When I initially needed my fingerprints done to activate GE, I did it as a walk-in at the ORD GE office - my dad did the same at the SFO GE office.
Nov 12, 2013, 12:27 pm
#7958
Join Date: Nov 2013
Posts: 4
NEW Applicant - Oct 28th, 2013
Hi Members,
I applied for NEXUS (first time applicant) on Oct 27th, 2013 through GOES website. My Status: "Pending Review"
Request other members to post their timelines, status, experience as it will help eachother with our applications.
Regards,
Neil
I applied for NEXUS (first time applicant) on Oct 27th, 2013 through GOES website. My Status: "Pending Review"
Request other members to post their timelines, status, experience as it will help eachother with our applications.
Regards,
Neil
Nov 12, 2013, 12:50 pm
#7959
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I know there's 530 pages, but you will find that a lot of the posts upthread are exactly what you ask for. Suggest you check there as well as post your own progress as you make it through the stages. Don't expect conditional approval in less than 4-6 weeks though.
Nov 12, 2013, 2:12 pm
#7960
Join Date: May 2010
Programs: Delta Kryptonium
Posts: 1,144
Jackal is correct in that you can only update the Canadian side of the system by a Nexus office visit - updating in GOES gets you halfway - as that will update the US side. GOES is a US system, even though it is also used for Nexus - but updates don't transfer over. So you'll need to go to a place with CBSA folks.
However, with the GE issue, yes, by all means, go to a GE office in the US. GE has nothing to do with Canada. Likely, they don't have 10 fingerprints in the system, or they didn't check the box (or whatever) to "activate" your GE. They should be able to help and do take walk-ins for this. When I initially needed my fingerprints done to activate GE, I did it as a walk-in at the ORD GE office - my dad did the same at the SFO GE office.
However, with the GE issue, yes, by all means, go to a GE office in the US. GE has nothing to do with Canada. Likely, they don't have 10 fingerprints in the system, or they didn't check the box (or whatever) to "activate" your GE. They should be able to help and do take walk-ins for this. When I initially needed my fingerprints done to activate GE, I did it as a walk-in at the ORD GE office - my dad did the same at the SFO GE office.
Nov 12, 2013, 2:20 pm
#7961
Join Date: Jul 2012
Posts: 10
Hi,
Wondering if anyone has experience this. Every time I try to use a Global Entry kiosk at YYZ, it says I am not enrolled. If I use the Nexus kiosk, it works fine. Any ideas? My GOES profile says I am enrolled to both and there is no other option. Thoughts/comments?
Thanks,
JAG
Wondering if anyone has experience this. Every time I try to use a Global Entry kiosk at YYZ, it says I am not enrolled. If I use the Nexus kiosk, it works fine. Any ideas? My GOES profile says I am enrolled to both and there is no other option. Thoughts/comments?
Thanks,
JAG
- My GOES account says I am already enrolled with GE
- They also have my 10 fingertips
- I have a Mexican passport with a US visa and Canadian PR status.
I guess I will have to try again and/or stop by the NEXUS office and get it fixed. I don't mind using NEXUS every time but if there's no NEXUS, then GE is the only option. Especially coming from Europe to Canada via US.
Let's see...
Nov 14, 2013, 7:01 pm
#7962
Join Date: Jul 2009
Location: YYZ
Programs: AC 25K, Aeroplan Amex Reserve
Posts: 88
Jackal is correct in that you can only update the Canadian side of the system by a Nexus office visit - updating in GOES gets you halfway - as that will update the US side. GOES is a US system, even though it is also used for Nexus - but updates don't transfer over. So you'll need to go to a place with CBSA folks.
NEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file. Even if you did not apply using GOES, you can still confirm or update your information by creating a GOES account, which enables you to view and modify your file.
Is this incorrect?
Nov 14, 2013, 10:43 pm
#7963
Join Date: Mar 2007
Posts: 4,784
I know this is off-topic and pure speculation at this point, but I read that (rumor?) that TD may come out with premium credit card next year (2014) that MAY cover the $50 NEXUS fee (to compete with AMEX Platinum's $200 annual credit?)
but who knows, the annual fee could be $300+ so one isn't saving much :P
and $50 for 5 years of NEXUS is very cheap already
but who knows, the annual fee could be $300+ so one isn't saving much :P
and $50 for 5 years of NEXUS is very cheap already
Nov 15, 2013, 3:27 pm
#7964
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,548
question:
so I applied for NEXUS back in November 2012, I used Passport #1 when I applied via GOES. Got initial approval in December 2012. I interviewed in March 2013 with Passport #2. Passport #1 expired in January, so I renewed and got Passport #2 in January 2013. I did NOT update anything in GOES when I got my passport. When I interviewed, I took both passports just in case the officials wanted to see the old one I initially used to apply for NEXUS. The officials never asked for the older passport, he asked for my new one and that's it. I ended up getting approved and I have a NEXUS card.
I'm traveling abroad next week for the first time since I got NEXUS and I'm wondering if I need to take my NEXUS card with me or will my passport have a record saying that I have NEXUS? Also, since I got a renewed passport before my nexus interview, will that new passport have any sort of record that I have nexus?
so I applied for NEXUS back in November 2012, I used Passport #1 when I applied via GOES. Got initial approval in December 2012. I interviewed in March 2013 with Passport #2. Passport #1 expired in January, so I renewed and got Passport #2 in January 2013. I did NOT update anything in GOES when I got my passport. When I interviewed, I took both passports just in case the officials wanted to see the old one I initially used to apply for NEXUS. The officials never asked for the older passport, he asked for my new one and that's it. I ended up getting approved and I have a NEXUS card.
I'm traveling abroad next week for the first time since I got NEXUS and I'm wondering if I need to take my NEXUS card with me or will my passport have a record saying that I have NEXUS? Also, since I got a renewed passport before my nexus interview, will that new passport have any sort of record that I have nexus?
Nov 15, 2013, 4:49 pm
#7965
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
PreCheck type security check at Transborder Nexus Lane at YYZ
See this thread:
http://www.flyertalk.com/forum/air-c...sborder-2.html
I hope this expands to other cities' airports, and to T3 at YYZ.
http://www.flyertalk.com/forum/air-c...sborder-2.html
I hope this expands to other cities' airports, and to T3 at YYZ.