Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Mar 21, 2013, 1:37 pm
#6511
Join Date: Mar 2003
Location: USA
Posts: 1,291
As long as your NEXUS card shows Canadian or US citizenship, you can use it at the Air Canada check-in counter at SFO as well as at the NEXUS machines at YVR. You would then proceed to the domestic wing at YVR. At YVR, look for CATSA's Priority clearance line - they will accept your NEXUS card there too.
Mar 21, 2013, 4:06 pm
#6512
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
From today's (21 March 2013) Federal Budget:
Canada will implement the following economic initiatives over the next five years to reduce delays at the border and benefit business, travellers and the economy as a whole:
Harmonizing and enhancing the benefits of trusted trader and traveller programs, which expedite and reduce costs of border processes. This includes increasing the number of, and access to, Canadian FAST and NEXUS lanes.
Not sure if this is specific to land crossings on in general, but hopefully we'll see NEXUS terminals start popping up a little more throughout Canada.
Originally Posted by Finance Minister Jim Flaherty
Canada will implement the following economic initiatives over the next five years to reduce delays at the border and benefit business, travellers and the economy as a whole:
Harmonizing and enhancing the benefits of trusted trader and traveller programs, which expedite and reduce costs of border processes. This includes increasing the number of, and access to, Canadian FAST and NEXUS lanes.
Mar 21, 2013, 6:25 pm
#6513
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
But let's be honest for a second, they can implement as much as they want at the border, but if the NEXUS lane is only a few hundred metres long and the line up is a few kilometres, it doesn't really matter all that much until the very end.
Mar 21, 2013, 9:36 pm
#6514
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
As long as your NEXUS card shows Canadian or US citizenship, you can use it at the Air Canada check-in counter at SFO as well as at the NEXUS machines at YVR. You would then proceed to the domestic wing at YVR. At YVR, look for CATSA's Priority clearance line - they will accept your NEXUS card there too.
For the transfer at YVR, can I use NEXUS without leaving the secure area, as I make my way to a domestic connection? That's the only thing I'm unclear about.
Thanks
Mar 21, 2013, 10:27 pm
#6515
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Mar 22, 2013, 6:37 am
#6516
Join Date: Feb 2013
Location: YYZ
Programs: AC*A, NEXUS, GE
Posts: 15
For those waiting to get conditional approval the following is my processing time:
Applied on February 26
Conditional Approval on March 20 (22 days)
First open appointment at YYZ is mid-July (however, was able to reschedule to a March 26 appointment this morning)
Applied on February 26
Conditional Approval on March 20 (22 days)
First open appointment at YYZ is mid-July (however, was able to reschedule to a March 26 appointment this morning)
Mar 22, 2013, 7:03 am
#6517
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I think it's them, not us
Mar 22, 2013, 7:43 am
#6518
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
I'm not sure I'm brave enough to leave my passport at home for an air connection. Nexus may indeed be valid, but in my experiments I've been asked to show a passport almost every time anyway.
Mar 22, 2013, 9:17 am
#6519
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
When I connected from a domestic flight to a transborder at YVR, there was no GE option for preclearing customs for connecting passengers, and I wasn't sure if going the other direction would have the same setup (a separate area for connecting passengers), or if I'd just get dumped out in the main area, and have to go through like a new passenger.
Mar 22, 2013, 10:48 am
#6520
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
And the GE machines *were* functioning? Just a few hours before your post, they seemed to have caught whatever bug was infecting the Nexus machines. We were all re-directed to a human queue, with enough time for me to pull out and complete my trusty spare declaration form.
Mar 22, 2013, 11:10 am
#6521
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Okay I think that answers my question, even though I still don't think I've been clear with exactly what I mean.
When I connected from a domestic flight to a transborder at YVR, there was no GE option for preclearing customs for connecting passengers, and I wasn't sure if going the other direction would have the same setup (a separate area for connecting passengers), or if I'd just get dumped out in the main area, and have to go through like a new passenger.
When I connected from a domestic flight to a transborder at YVR, there was no GE option for preclearing customs for connecting passengers, and I wasn't sure if going the other direction would have the same setup (a separate area for connecting passengers), or if I'd just get dumped out in the main area, and have to go through like a new passenger.
Mar 22, 2013, 11:11 am
#6522
Join Date: Jan 2013
Location: YVR
Posts: 243
Quick question.
Does NEXUS offer any special benefits when flying domestically within Canada, such as priority security clearance, or usage of crew line, or anything like that?
Does NEXUS offer any special benefits when flying domestically within Canada, such as priority security clearance, or usage of crew line, or anything like that?
Mar 22, 2013, 12:24 pm
#6524
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
There's no option like the TSA's Pre✓ whereby laptop stays in bag, shoes stay on etc.
Mar 22, 2013, 1:05 pm
#6525
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
