Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Dec 9, 2007, 6:46 am
#16
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Let us know how the next crossing goes! 
Dec 9, 2007, 7:42 am
#17
Join Date: Oct 2006
Location: YUL
Programs: E35K, Delta SM, AM ADV, Priority Club Plat, SPG Plat, MR *S, GR *E, Hyatt GP, AM
Posts: 532
I just got my Nexus in September and have used it around 10 times with only once going to secondary entering into the US. They just quickly opened my bags and I was on my way! God bless Nexus! It has saved me so much time not waiting in line so far!
Dec 9, 2007, 8:18 am
#18
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Dec 9, 2007, 8:59 am
#19
Join Date: May 1999
Location: Ottawa
Posts: 8,564
I was told that you can no longer drop non Nexus card holders off and have them walk through while you use the Nexus lane. If you are caught doing this you will lose your pass on the spot.
(1) Why? Presumably you can drop people off down the road, or before crossing the bridge, or whatever, so where's the line?
(2) How in the world do they expect people to know this? To say there's zero tolerance for breaking of all rules, they really should have (at a minimum) a website where updates are posted. Same with agricultural or other restrictions, they gave me a sheet telling me what things I can't bring back from the US, but has that changed? Who knows?
=aw
Dec 9, 2007, 9:27 am
#20
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
I was told this when I signed up actually that you can't do that.
They usually go over the big do's and do not's right away.
They usually go over the big do's and do not's right away.
Dec 9, 2007, 9:56 am
#21
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I've lost count of how many times I've crossed between CANPASS/NEXUS, exclusively for air travel, but a lot. I was sent to secondary only once, in Canada, because I had to declare some dried fruit I was bringing across (allowed...however, necessary to declare). Unless you count the one other time AC lost my baggage, where secondary really means just handing over the lost luggage form to the officer in the secondary area and being asked about the contents.
Dec 9, 2007, 6:02 pm
#22
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Thinking back over the years I had solely CANPASS I too never had a secondary. So far (knock on overhead bins) nothing with Nexus either.
Dec 11, 2007, 7:48 am
#23
Join Date: Oct 2005
Location: YYC
Programs: IC - RA, AC - SE 1MM
Posts: 413
Dec 11, 2007, 10:37 am
#24
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
It consisted of a 15 minute interview going over all aspects of my company (number of employees, yearly revenue, etc)
I was going in an emergency capacity as we had a server failure.
All I said to them was Happy Thanksgiving
I was going in an emergency capacity as we had a server failure.
All I said to them was Happy Thanksgiving
Last edited by lcohen999; Dec 11, 2007 at 12:08 pm Reason: first entered on a cell phone
Dec 11, 2007, 10:41 am
#25
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,037
I had a Passport renewal while on CANPASS and I got pulled aside on the first trip. No bag check, they just checked out my shiny new Passport, entered something into the computer, and I was on my way.
Dec 11, 2007, 12:33 pm
#26
Join Date: Nov 2006
Location: SJC
Programs: A3 *G, Marriott Plat, AS 75K
Posts: 995
does anyone know if the YVR Nexus opens at 8 am on Saturdays? Specifically next saturday, Dec 22nd.
thank you!
thank you!
Dec 11, 2007, 12:35 pm
#27
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
AFAIK all air border crossing Nexus kiosks are open as long as the airport is open.
Is it the road crossing that open and close at a specific time
Is it the road crossing that open and close at a specific time
Dec 11, 2007, 12:44 pm
#28
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
I have a sneaking suspicion beepyou may have meant the Nexus offices in YVR? But I may be mistaken.
Dec 11, 2007, 2:26 pm
#30
Join Date: Nov 2006
Location: SJC
Programs: A3 *G, Marriott Plat, AS 75K
Posts: 995