Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 11, 2019, 11:30 am
Join Date: Jun 2014
Programs: EY
Posts: 852
NEXUS Denial Reversed by Ombudsman
I posted a story about a NEXUS Denial that was reversed by the Ombudsman, in the Global Entry forum.
NEXUS Denial Reversed By Ombudsman
NEXUS Denial Reversed By Ombudsman
May 12, 2019, 5:09 pm
Join Date: Oct 2013
Programs: DL PM
Posts: 700
I posted this question previously but the people who responded didn't seem to know the answer. Thought I'd try one more time, as there are some people here who seem to be very knowledgeable and I'm not sure if they noticed it before.
There have been some posters here saying that NEXUS members without iris scans on file can use the special service desk when flying into Canada. Others have said only with the sticker. I'm a NEXUS member who doesn't have iris scans on file yet. I will be flying into YYZ this week in the afternoon around the time a lot of European flights arrive, and would like to avoid long lines (I'm a US citizen). I plan to get the scans while I'm there. I just want to see if anyone has the latest information on this. Thanks.
There have been some posters here saying that NEXUS members without iris scans on file can use the special service desk when flying into Canada. Others have said only with the sticker. I'm a NEXUS member who doesn't have iris scans on file yet. I will be flying into YYZ this week in the afternoon around the time a lot of European flights arrive, and would like to avoid long lines (I'm a US citizen). I plan to get the scans while I'm there. I just want to see if anyone has the latest information on this. Thanks.
Last edited by TXguy; May 12, 2019 at 6:00 pm
May 12, 2019, 6:35 pm
Join Date: Dec 2004
Posts: 7,903
The NEXUS Information Thread
May 12, 2019, 7:35 pm
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Yes. With GE you can use the nexus lanes when Entering the US from Canada. You can't use the nexus land in Canada when entering from the US with GE.
May 13, 2019, 7:34 am
Join Date: May 2010
Programs: Delta Kryptonium
Posts: 1,144
YYZ - In order to use the Nexus lanes flying in to YYZ you insert your Nexus card into the machine and look into the "glasses" until it recognizes your irises, I don't think it would work without the iris scan, and the rules say you need the iris scan to fly into Canada.
May 13, 2019, 8:45 am
Join Date: Oct 2013
Programs: DL PM
Posts: 700
I know you can’t use the kiosk. I’m wondering about the special services desk which is minimally available for NEXUS members who can’t get the kiosk to work or didn’t get an iris scan due to age or disability.
May 13, 2019, 10:29 am
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
If you get the iris scan, then you can use Nexus Air to enter Canada. Entering Canada, Nexus Air requires the iris scan. If they let everyone just skip getting an iris scan, what would the point of the iris scan be?
May 13, 2019, 10:35 am
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 433
Yes. This is perfectly fine. Actually at YUL a security agent will send you to the diplomats line if one does not have an iris scan on file.
May 13, 2019, 11:34 am
Join Date: Oct 2013
Programs: DL PM
Posts: 700
May 13, 2019, 12:37 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Yes, one exception is a NEXUS driver carrying GE-only (not NEXUS) members as passengers entering the USA by land. It's a violation of the NEXUS rules to carry non-NEXUS members as passengers in the NEXUS lane, even if they have GE. A US CBP officer warned me about this the last time I was in a NEXUS office. He said that while many CBP officers may allow it, others won't, so don't do it.
May 13, 2019, 2:23 pm
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Yes, one exception is a NEXUS driver carrying GE-only (not NEXUS) members as passengers entering the USA by land. It's a violation of the NEXUS rules to carry non-NEXUS members as passengers in the NEXUS lane, even if they have GE. A US CBP officer warned me about this the last time I was in a NEXUS office. He said that while many CBP officers may allow it, others won't, so don't do it.
So as a GE only card holder with no Nexus, if I were to ride back to the US with a driver who had Nexus he would be in violation of the Nexus program since I don't have Nexus but have GE and am allowed to us that lane???
Interesting.
May 13, 2019, 8:19 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Yes, that is what the CBP officer told me. Presumably you could switch seats so that you, the GE-only person, were driving, and there would be no problem.
May 13, 2019, 9:02 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Yes, one exception is a NEXUS driver carrying GE-only (not NEXUS) members as passengers entering the USA by land. It's a violation of the NEXUS rules to carry non-NEXUS members as passengers in the NEXUS lane, even if they have GE. A US CBP officer warned me about this the last time I was in a NEXUS office. He said that while many CBP officers may allow it, others won't, so don't do it.
May 15, 2019, 11:24 am
Join Date: Mar 2009
Location: DCA
Programs: FB Gold Privilege
Posts: 413
My timeline:
1. TSA Pre check member
2. Global entry member
3. Converted Global entry to Nexus
All airlines have my KTN from the TSA pre check application and always had PreCheck.
Question: I'm flying for the first time today on AA since Nexus approval and no PreCheck, same process for checking in for the past 3 years. Do I use my Nexus number from now on for KTN with airlines?
Update: booked ticket with wrong DoB
1. TSA Pre check member
2. Global entry member
3. Converted Global entry to Nexus
All airlines have my KTN from the TSA pre check application and always had PreCheck.
Question: I'm flying for the first time today on AA since Nexus approval and no PreCheck, same process for checking in for the past 3 years. Do I use my Nexus number from now on for KTN with airlines?
Update: booked ticket with wrong DoB
Last edited by fjord; May 15, 2019 at 11:52 am
May 15, 2019, 11:36 am
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,030
If you had used your NEXUS number during check-in, you would've been able to get pre-check.