Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Dec 13, 2017, 8:08 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Took 15 days for my wife to get her renewal card (approval notification received November 28, card arrived today December 13). I'm sure it's busy at the postal service these days.
Dec 14, 2017, 4:16 pm
Join Date: Dec 2017
Posts: 36
So we had my infant son's interview today. The agent said that if I'm ever crossing with any of his stuff (including a stroller.... anything other than the carseat base she said) or my husbands (mentioned a jacket) without them in the car with me, I must use regular lanes. Does this seem odd? I own the stroller.... and I often wear my husbands jacket. She said they are 3rd party goods.... how are things like a stroller 3rd party goods!?!
Dec 14, 2017, 4:27 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
So we had my infant son's interview today. The agent said that if I'm ever crossing with any of his stuff (including a stroller.... anything other than the carseat base she said) or my husbands (mentioned a jacket) without them in the car with me, I must use regular lanes. Does this seem odd? I own the stroller.... and I often wear my husbands jacket. She said they are 3rd party goods.... how are things like a stroller 3rd party goods!?!
Dec 14, 2017, 7:39 pm
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
So we had my infant son's interview today. The agent said that if I'm ever crossing with any of his stuff (including a stroller.... anything other than the carseat base she said) or my husbands (mentioned a jacket) without them in the car with me, I must use regular lanes. Does this seem odd? I own the stroller.... and I often wear my husbands jacket. She said they are 3rd party goods.... how are things like a stroller 3rd party goods!?!
Dec 14, 2017, 8:46 pm
Join Date: Jun 2014
Programs: EY
Posts: 852
A couple of questions regarding NEXUS, apologies if this has been answered before, but I've heard different answers for these, and the website is a bit vague on these questions.
1. If someone has committed a customs violation (undeclared food) while entering the US, can they apply for Nexus after six years? The CBSA website gives that timeline, but that is for Canada. The US CBP site gives no such similar indication. I know someone who voluntarily withdrew their application to enter Canada due to a suspicion of intent to work but was approved for Nexus five years later.
"Customs Act
Member has a recorded enforcement action under the Customs Act in the Integrated Customs Enforcement System (ICES).
*May be eligible to (re)apply after six years have elapsed since the recorded enforcement action into ICES.*
NOTE: The six-year period begins from the date the contravention is recorded in ICES."
Under Customs
https://www.cbsa-asfc.gc.ca/prog/nexus/term-eng.html
2. I know that a US or Canadian citizen can enter Canada by air from any country using just their Nexus card at the kiosk or counter, and if flying from the US they do not even need to carry their passport, but is this the same while entering the US? I believe the Global Entry kiosks don't even read or recognize the Nexus cards (which they should, along with passport cards and Global Entry cards in an ideal world, though those two being valid for air travel are separate issues), but what if we enter via a booth? Will the CBP agent ask for passports? Would the answer make any difference if we were entering from Canada vs entering from any other country?
3. Not a question, but anyone in a similar situation, for the record permanent residents, who don't qualify under seemingly undefined 'exempt' categories, need to reside in either country for three years before they are permitted to apply for Nexus. This includes most PRs who come by marriage, family, express entry, etc al. It's not really defined on the web page, but I imagine those tied to military would qualify as an exemption.
1. If someone has committed a customs violation (undeclared food) while entering the US, can they apply for Nexus after six years? The CBSA website gives that timeline, but that is for Canada. The US CBP site gives no such similar indication. I know someone who voluntarily withdrew their application to enter Canada due to a suspicion of intent to work but was approved for Nexus five years later.
"Customs Act
Member has a recorded enforcement action under the Customs Act in the Integrated Customs Enforcement System (ICES).
*May be eligible to (re)apply after six years have elapsed since the recorded enforcement action into ICES.*
NOTE: The six-year period begins from the date the contravention is recorded in ICES."
Under Customs
https://www.cbsa-asfc.gc.ca/prog/nexus/term-eng.html
2. I know that a US or Canadian citizen can enter Canada by air from any country using just their Nexus card at the kiosk or counter, and if flying from the US they do not even need to carry their passport, but is this the same while entering the US? I believe the Global Entry kiosks don't even read or recognize the Nexus cards (which they should, along with passport cards and Global Entry cards in an ideal world, though those two being valid for air travel are separate issues), but what if we enter via a booth? Will the CBP agent ask for passports? Would the answer make any difference if we were entering from Canada vs entering from any other country?
3. Not a question, but anyone in a similar situation, for the record permanent residents, who don't qualify under seemingly undefined 'exempt' categories, need to reside in either country for three years before they are permitted to apply for Nexus. This includes most PRs who come by marriage, family, express entry, etc al. It's not really defined on the web page, but I imagine those tied to military would qualify as an exemption.
Dec 16, 2017, 8:41 am
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
Moderator's Action
Several posts discussing whether NEXUS card holders need a passport when travelling by air between the US and Canada were moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Dec 16, 2017, 8:49 am
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
2. I know that a US or Canadian citizen can enter Canada by air from any country using just their Nexus card at the kiosk or counter, and if flying from the US they do not even need to carry their passport, but is this the same while entering the US? I believe the Global Entry kiosks don't even read or recognize the Nexus cards (which they should, along with passport cards and Global Entry cards in an ideal world, though those two being valid for air travel are separate issues), but what if we enter via a booth? Will the CBP agent ask for passports? Would the answer make any difference if we were entering from Canada vs entering from any other country?
Thank you,
TWA884
Travel Safety/Security co-moderator
Dec 16, 2017, 9:57 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Several posts discussing whether NEXUS card holders need a passport when travelling by air between the US and Canada were moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Dec 16, 2017, 11:56 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Dec 22, 2017, 7:13 am
Join Date: Jan 2010
Posts: 165
Application: A few questions
My partner and I will be applying for Nexus shortly. Do they require the "full" birth certificate document, or is the ID card ok? I have a full document, but my partner only has a card.
Also, can we apply together? We're common law, so not sure how that works.
Thanks in advance.
Also, can we apply together? We're common law, so not sure how that works.
Thanks in advance.
Dec 22, 2017, 7:34 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Short form birth certificate will be fine.
You each need to make a separate application.
You each need to make a separate application.
Dec 22, 2017, 1:34 pm
Join Date: Aug 2017
Posts: 177
My partner and I will be applying for Nexus shortly. Do they require the "full" birth certificate document, or is the ID card ok? I have a full document, but my partner only has a card.
Also, can we apply together? We're common law, so not sure how that works.
Thanks in advance.
Also, can we apply together? We're common law, so not sure how that works.
Thanks in advance.
Dec 23, 2017, 4:09 am
Join Date: Jun 2014
Programs: EY
Posts: 852
Agreed, passports make good process a lot easier, especially for non minor applicants. You each need to apply separately on your own form with your own fees. Application asks for no biographical details of anyone other than yourself, so the marriage /common law aspect is irrelevant to the application.
Dec 23, 2017, 6:45 am
Join Date: Jan 2010
Posts: 165
We have passports