Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 13, 2008, 12:34 pm
#407
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,800
I went into the YVR Nexus office yesterday. All the agent at the reception (very engaged chatting with someone else) was to update the CC on the TDC file, even though that was linked to my partner's CC. I think there may be a disconnect in the systems between the CC you use on GEOS (or is it GOES?) and the CC on the TDC file.
Jul 13, 2008, 5:31 pm
#408
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Saw the drop box today. I guess I have never noticed it before. I find it odd that they have never mentioned anything about it in the 3 times I have been to the Nexus office.
Jul 14, 2008, 5:08 pm
#409
Join Date: Dec 2003
Location: Toronto, ON, CA
Programs: AC*E; pick a number between 25 and 50K
Posts: 252
MMD
Jul 14, 2008, 5:15 pm
#410
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
You can also call in any changes to credit card numbers. I've got the number in the car (along with our TDC's) so will post that later.
Jul 14, 2008, 5:50 pm
#411
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 247
Jul 14, 2008, 6:01 pm
#412
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,800
Jul 15, 2008, 2:06 pm
#414
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Was in YVR yesterday and saw notices on the Nexus machines that new cards will be issued with additional security features. I asked one of the Canadian agents as I left the immigration area and he said to just make sure your US or Canadian address is correct with them and you will be sent the new cards automatically. Anyone else seen this?
Jul 15, 2008, 2:15 pm
#415
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,800
Was in YVR yesterday and saw notices on the Nexus machines that new cards will be issued with additional security features. I asked one of the Canadian agents as I left the immigration area and he said to just make sure your US or Canadian address is correct with them and you will be sent the new cards automatically. Anyone else seen this?
Current NEXUS Members
Updating your contact information
In fall 2008, NEXUS members will receive a new NEXUS card with enhanced security features.
To ensure that you receive your card and that your NEXUS privileges continue without interruption, please update or confirm your mailing address by August 15, 2008.
Updating your contact information
In fall 2008, NEXUS members will receive a new NEXUS card with enhanced security features.
To ensure that you receive your card and that your NEXUS privileges continue without interruption, please update or confirm your mailing address by August 15, 2008.
Jul 16, 2008, 5:05 am
#417
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Was in YVR yesterday and saw notices on the Nexus machines that new cards will be issued with additional security features. I asked one of the Canadian agents as I left the immigration area and he said to just make sure your US or Canadian address is correct with them and you will be sent the new cards automatically. Anyone else seen this?
Jul 16, 2008, 6:29 am
#418
Join Date: Jul 2005
Location: MSP
Programs: SPG Gold;NWA gold;Hyatt Plat
Posts: 1,458
I'm curious what more they could do to the cards... I'd love to be able to swipe it at self service checkin kiosks, but then it would probably be too big for the wallet.. Granted, the cards don't have any sort of hologram on them, so that could be added to make it easier to quickly identify them as legit. Even my old CanPass card had a hologram covering on it.
Jul 16, 2008, 4:13 pm
#419
Join Date: Aug 2007
Location: YVR (most of the time)
Programs: AC*E
Posts: 117
Well is it just me, or was anybody else surprised at how 'plain' the card was when they got it? I figured for something to do with DHS, it'd have a little more going on than a crappy font with some red lines, some blue lines, and an RFID chip embedded in it!
It's like a next-gen hockey rink!!!!!!
It's like a next-gen hockey rink!!!!!!
Jul 16, 2008, 5:52 pm
#420
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
The card stock was just basic blank unsecured card stock... It's done on a printer similar to what Costco uses to make their cards... So yes, they have a huge step to improve the cards.
Wonder if they will no longer issue the cards at the airport locations from then on.
Wonder if they will no longer issue the cards at the airport locations from then on.