Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 22, 2011, 8:58 pm
#3016
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Just wondering if there are any recent Nexus applicants around who can advise on the approximate wait times to be approved after applying through GOES.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
May 22, 2011, 10:26 pm
#3017
Join Date: Dec 2003
Location: St. Paul, MN
Programs: Walmart Super Elite
Posts: 727
Just wondering if there are any recent Nexus applicants around who can advise on the approximate wait times to be approved after applying through GOES.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
May 23, 2011, 6:31 am
#3018
Join Date: May 2011
Posts: 3
Just wondering if there are any recent Nexus applicants around who can advise on the approximate wait times to be approved after applying through GOES.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
My SO, a Canadian citizen, but US resident working on a work visa (H1-B), applied on April 26, which was three and a half weeks ago, and still is "pending review." She shouldn't really have anything to worry about with her history. Last I remember on this thread, the typical times seemed to be around 1-2 weeks? Anyone know if that has changed.
On a somewhat related note, I did have a friend tell me about 3 weeks ago that she got and accepted an offer to get a faster approval process - I think she said $50, and believe this was through GOES (SO did not get this option). Have not heard that mentioned here. If it makes a difference, friend is a Canadian citizen/resident.
May 23, 2011, 8:45 am
#3019
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
Yes, it seems to be taking longer now. I applied in early March and was conditionally approved exactly 2 weeks later.
My parents applied in early May and they are now going on 3 weeks. My boyfriend (Canadian citizen on a TN visa) is on 2.5 weeks.
BillJ
My parents applied in early May and they are now going on 3 weeks. My boyfriend (Canadian citizen on a TN visa) is on 2.5 weeks.
BillJ
May 23, 2011, 8:51 am
#3020
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,508
May 23, 2011, 8:56 am
#3021
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Must not be a Canadian Amex card.
May 23, 2011, 9:40 am
#3022
Join Date: Feb 2006
Location: YUL
Posts: 2,115
I would guess that it would be considered commercial, as it likely exceeds the definition of "standard" computer accessory, and is certainly used for selling my company's products. I will make a point of asking at YUL on Wednesday and will report back here with the answer I get.
In the meantime, does anyone have any input on this question?
May 23, 2011, 6:14 pm
#3023
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I guess I asked a tad too soon...the approval came this morning for my SO. Tomorrow would have been exactly 4 weeks since her application. 19 bus. days.
May 23, 2011, 8:55 pm
#3024
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS
Posts: 1,308
Interesting opinions. How about an LCD projector?
I would guess that it would be considered commercial, as it likely exceeds the definition of "standard" computer accessory, and is certainly used for selling my company's products. I will make a point of asking at YUL on Wednesday and will report back here with the answer I get.
In the meantime, does anyone have any input on this question?
I would guess that it would be considered commercial, as it likely exceeds the definition of "standard" computer accessory, and is certainly used for selling my company's products. I will make a point of asking at YUL on Wednesday and will report back here with the answer I get.
In the meantime, does anyone have any input on this question?
May 24, 2011, 10:23 pm
#3025
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
So ~3 weeks after submitting my "lost card" application, I get a conditional pass.
first appointment in:
YVR, week of June 6
YYZ, week of July 18
YYC, week of August 8 !!
first appointment in:
YVR, week of June 6
YYZ, week of July 18
YYC, week of August 8 !!
May 24, 2011, 10:24 pm
#3026
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
So ~3 weeks after submitting my "lost card" application, I get a conditional pass.
first appointment in:
YVR, week of June 6
YYZ, week of July 18
YYC, week of August 8 !!
first appointment in:
YVR, week of June 6
YYZ, week of July 18
YYC, week of August 8 !!
May 24, 2011, 10:54 pm
#3027
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Hmm.....interesting, when did you see that YYZ appointment in July (or did you just book it). I just looked and right now, first YYZ available is August 23.
May 25, 2011, 8:45 am
#3028
Join Date: Apr 2000
Location: Toronto, Ontario, Canada
Posts: 3,665
Really? Where have you disclosed your travel origin to them prior to submitting your verbal or written declaration? I'm certainly impressed with their ability to do so but who let you in on the secret?
May 25, 2011, 8:53 am
#3029
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
May 25, 2011, 10:00 am
#3030
Join Date: Mar 2004
Location: West Coast, BC
Programs: AS MVPG, AC E, HH Diamond
Posts: 641
Interesting opinions. How about an LCD projector?
I would guess that it would be considered commercial, as it likely exceeds the definition of "standard" computer accessory, and is certainly used for selling my company's products. I will make a point of asking at YUL on Wednesday and will report back here with the answer I get.
In the meantime, does anyone have any input on this question?
I would guess that it would be considered commercial, as it likely exceeds the definition of "standard" computer accessory, and is certainly used for selling my company's products. I will make a point of asking at YUL on Wednesday and will report back here with the answer I get.
In the meantime, does anyone have any input on this question?