Aug 28, 2022, 10:44 pm
Last edit by: TWA884
Remote Interview Pilot for Trusted Traveler Programs
Eligible Trusted Traveler Program (TTP) members can now complete enrollment interviews with a CBP officer through video teleconferencing, while ensuring that the remote interview process maintains high security and privacy standards.
Eligibility
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot through a phased approach. First-time TTP applicants are not yet eligible to participate. NEXUS and FAST-North interviews at Canadian enrollment centers remain suspended until further notice.
Criteria
To be eligible for the remote interview pilot, TTP members must:
- Be conditionally approved for a TTP renewal;
- Be at least 18 years of age;
- Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
- Have previously submitted fingerprints to CBP.
To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Technology Requirements
CBP will use Zoom for government videoconferencing software to conduct the remote interviews. Applicants should ensure that their computer, tablet, or smartphone has a working microphone and camera, and that their device is capable of running the Zoom platform prior to scheduling their interview appointment.
Document Requirements
Applicants who schedule remote interviews will be able to access a virtual waiting room up to 15 minutes prior to their scheduled interview time through their TTP dashboard or the CBP OneTM Mobile Application, available for free in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the following documents during their remote interview:
- A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
- Documents providing proof of residency. Such proof may include a driver's license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
- A permanent residence card (if applicable).
Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
Jun 16, 2021, 11:42 am
#152
Join Date: Mar 2016
Posts: 10
Jun 16, 2021, 11:56 am
#155
Join Date: Apr 2021
Posts: 13
In hisoka 's 11:28 AM post (my time, anyway) note NEXUS at the top of the screenshot. Then note how June 26 is highlighted by a blue line line around that date - there is some crossover in the code where it is recognizing remote interviews available as of that date for Global Entry. This doesn't really mean anything and is just a nerdy observation 
Jun 21, 2021, 5:59 pm
#156
Join Date: May 2016
Location: NYC
Posts: 265
I checked in for remote interview option from time-to-time ever since I was conditionally approved for my GE renewal 2 months ago. Wish I was following this thread. Now it seems like Aug 5th to Sept 4th are open with tons of availability for online, but my in-person appointment is this week. Online seems like a great option - I need to print out various documents for in-person and given WFH it's a hassle for me without easy access to a printer.
Jun 21, 2021, 6:58 pm
#157
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I checked in for remote interview option from time-to-time ever since I was conditionally approved for my GE renewal 2 months ago. Wish I was following this thread. Now it seems like Aug 5th to Sept 4th are open with tons of availability for online, but my in-person appointment is this week. Online seems like a great option - I need to print out various documents for in-person and given WFH it's a hassle for me without easy access to a printer.
Jul 3, 2021, 10:52 am
#158
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,242
GE renewal via Zoom interview if unable to enter US
Am aware there are quite a few threads on GE but just to report that I organised my GE Interview with TSA via a zoom call about 10 days ago (this is a relatively new facility and is good news for all of us not able to go to the US to have the interview there). Attended today and the call lasted all of 3 mins and my GE was approved/renewed. It previously ran out in 2019 but the conditional approval (for renewal) was extended by 2 years due to Covid.
Only disappointment is my new expiry date is based on the old GE timings so instead of new GE approval being 5 years from today is 5 years from when my last GE ran out so I will need to renew again in 3.5 years.
Only disappointment is my new expiry date is based on the old GE timings so instead of new GE approval being 5 years from today is 5 years from when my last GE ran out so I will need to renew again in 3.5 years.
Jul 17, 2021, 8:54 pm
#159
Join Date: Jun 2015
Location: PHL
Programs: AA, SPG
Posts: 27
Is anyone able to tell me what I'm doing wrong? I see no availability for remote interviews - for ever, I went out a year + and this is for GE not Nexus. Thank you
Last edited by slumb3r; Jul 17, 2021 at 9:00 pm
Jul 20, 2021, 8:55 am
#160
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
From the Nexus Renewal Information and Processing Timelines thread:
Applied for 2nd (10 year) renewal July 2021.
Conditionally approved July 2021 about 1 week later. Interview required.
I have options for in person and online interview.
Conditionally approved July 2021 about 1 week later. Interview required.
I have options for in person and online interview.
Appointment Type:
In-Person
Remote
(This option will allow applicants to interview through the video calling application Zoom. Remote interviews conducted through Zoom will require an applicant to have a Zoom compatible device with a functioning camera to participate.)
In-Person
Remote
(This option will allow applicants to interview through the video calling application Zoom. Remote interviews conducted through Zoom will require an applicant to have a Zoom compatible device with a functioning camera to participate.)
Jul 20, 2021, 10:38 am
#161
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
From the Nexus Renewal Information and Processing Timelines thread:
Jul 20, 2021, 1:29 pm
#162
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Jul 20, 2021, 2:36 pm
#163
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Jul 23, 2021, 9:02 pm
#165
Join Date: Jan 2020
Posts: 79
for existing they they might be having virtual web meetings as Canada not needed for a renew.
sorry for the bad news and hope is changes soon