Aug 28, 2022, 10:44 pm
Last edit by: TWA884
Remote Interview Pilot for Trusted Traveler Programs
Eligible Trusted Traveler Program (TTP) members can now complete enrollment interviews with a CBP officer through video teleconferencing, while ensuring that the remote interview process maintains high security and privacy standards.
Eligibility
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot through a phased approach. First-time TTP applicants are not yet eligible to participate. NEXUS and FAST-North interviews at Canadian enrollment centers remain suspended until further notice.
Criteria
To be eligible for the remote interview pilot, TTP members must:
- Be conditionally approved for a TTP renewal;
- Be at least 18 years of age;
- Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
- Have previously submitted fingerprints to CBP.
To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Technology Requirements
CBP will use Zoom for government videoconferencing software to conduct the remote interviews. Applicants should ensure that their computer, tablet, or smartphone has a working microphone and camera, and that their device is capable of running the Zoom platform prior to scheduling their interview appointment.
Document Requirements
Applicants who schedule remote interviews will be able to access a virtual waiting room up to 15 minutes prior to their scheduled interview time through their TTP dashboard or the CBP OneTM Mobile Application, available for free in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the following documents during their remote interview:
- A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
- Documents providing proof of residency. Such proof may include a driver's license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
- A permanent residence card (if applicable).
Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
Jun 14, 2021, 9:24 am
#136
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
Thanks. I’ve told my mother, who tried again to schedule a remote interview. She was only given the option to “select a location.” The only options she was offered were physical locations. Is there an option to select a Zoom interview, or do you have to go through the process of setting up a physical interview before you can select a Zoom interview?
Jun 14, 2021, 9:28 am
#137
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Thanks. I’ve told my mother, who tried again to schedule a remote interview. She was only given the option to “select a location.” The only options she was offered were physical locations. Is there an option to select a Zoom interview, or do you have to go through the process of setting up a physical interview before you can select a Zoom interview?
Jun 14, 2021, 3:57 pm
#138
Join Date: Jan 2017
Location: Berkshire, UK
Programs: BAEC Gold, VS Gold, HH Diamond, Accor Gold
Posts: 117
Jun 15, 2021, 11:12 pm
#140
Join Date: Jan 2005
Posts: 100
Jun 16, 2021, 4:06 am
#141
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
The zoom interview lasted all of 2 minutes. I was asked to confirm which countries I had visited and which ones were for business. I was also asked to confirm my passport number and personal details. My record was updated immediately after the interview.
One tip, copy and paste the Zoom URL into the browser because if you add the meeting number directly into Zoom it will launch but you won’t be in the same session as the CBP officer.
One tip, copy and paste the Zoom URL into the browser because if you add the meeting number directly into Zoom it will launch but you won’t be in the same session as the CBP officer.
Jun 16, 2021, 11:36 am
#147
Join Date: Dec 2009
Posts: 8
Jun 16, 2021, 11:40 am
#150
Join Date: Dec 2009
Posts: 8
Ack, I'm so sorry, guys! I thought this thread for for Nexus/GE renewals, not just Nexus. I even subscribed to this thread to keep an eye on open slots for renewing GE.
Last edited by dehory; Jun 16, 2021 at 11:41 am Reason: being an idiot