Aug 28, 2022, 10:44 pm
Last edit by: TWA884
Remote Interview Pilot for Trusted Traveler Programs
Eligible Trusted Traveler Program (TTP) members can now complete enrollment interviews with a CBP officer through video teleconferencing, while ensuring that the remote interview process maintains high security and privacy standards.
Eligibility
Some renewing Global Entry members who are conditionally approved are eligible to participate in the pilot. Renewing NEXUS, FAST and SENTRI members will be integrated into the pilot through a phased approach. First-time TTP applicants are not yet eligible to participate. NEXUS and FAST-North interviews at Canadian enrollment centers remain suspended until further notice.
Criteria
To be eligible for the remote interview pilot, TTP members must:
- Be conditionally approved for a TTP renewal;
- Be at least 18 years of age;
- Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
- Have previously submitted fingerprints to CBP.
To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Technology Requirements
CBP will use Zoom for government videoconferencing software to conduct the remote interviews. Applicants should ensure that their computer, tablet, or smartphone has a working microphone and camera, and that their device is capable of running the Zoom platform prior to scheduling their interview appointment.
Document Requirements
Applicants who schedule remote interviews will be able to access a virtual waiting room up to 15 minutes prior to their scheduled interview time through their TTP dashboard or the CBP OneTM Mobile Application, available for free in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the following documents during their remote interview:
- A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
- Documents providing proof of residency. Such proof may include a driver's license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
- A permanent residence card (if applicable).
Remote Interviews for Global Entry [Renewals Only / Not Yet Available for NEXUS]
Mar 24, 2021, 7:27 pm
#31
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Got conditional approval on my second renewal today, first renewal 5 years ago did not require an interview. No remote options available on the calendar.
Mar 29, 2021, 12:06 pm
#32
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 425
I have been checking for remote interview slots every couple of weeks without any luck. Logged in just now (11AM pacific time on Monday March 29) and saw a bunch of appointment slots for 3/30 (50 slots), 3/31 (71 slots), 4/1 (12 slots), 4/2 (50 slots)!!
Edit: this is for global entry renewal
Edit: this is for global entry renewal
Last edited by qisu; Mar 29, 2021 at 1:55 pm Reason: added -global entry
Mar 29, 2021, 12:09 pm
#33
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I presume this is Global Entry not NEXUS.
Mar 29, 2021, 12:32 pm
#34
Original Poster
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 298
Mar 29, 2021, 4:32 pm
#35
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,189
I paid for GE back in August but haven't been able to book the interview because they aren't doing it locally. I can't even get an appointment at the airport 90 minutes away but I got notice that my paid application expires if I don't do the interview by August. I'd love to get notification on this.
Mar 29, 2021, 6:52 pm
#37
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,598
I paid for GE back in August but haven't been able to book the interview because they aren't doing it locally. I can't even get an appointment at the airport 90 minutes away but I got notice that my paid application expires if I don't do the interview by August. I'd love to get notification on this.
Mar 30, 2021, 8:01 am
#39
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,644
I reported some above, too. My guess is that the availability comes and goes very quickly, so even if you are checking a couple times a day, you may still miss it, so you may never even know it was there. The above 200+ timeslots may have lasted 2-4 hours, I believe. I checked about two hours after qisu's post, and from 200+ it was down to 30 or so.
Mar 30, 2021, 11:55 am
#40
Join Date: Mar 2021
Posts: 1
Global Entry Zoom Interviews
Since I could never find an in person location/time to interview, I continued to log in and then appointments opened up for a Zoom interview the next day. I snagged a noon appointment. By 2 pm, the CBP officer still had not joined. Now, I can't even reschedule it because there are no more virtual appointments available anytime in the next 6 months.
Apr 1, 2021, 10:39 am
#43
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 425
yeah the passport and show it to the camera so the officer can see it. unfortunately didnt get very far bc realized passport is expired. now have to go do passport renewal then schedule another Global Entry interview.
Apr 1, 2021, 12:57 pm
#44
Join Date: Apr 2021
Posts: 2
For a GE renewal –
I originally scheduled my interview in November for the end of April 30 which was the first open date at the nearest enrollment center (PIT). I kept checking periodically and I was able to bump it up with no luck and saw the option for a remote interview but no dates. Kept checking periodically and on March 29th finally saw appointments for this week and signed up for an 8:45 slot on March 31.
Logged in to the Zoom link about 8:33 to test things, my mike sometimes glitches out, and the agent started the interview right away. You will need (or at least I did) your passport and driver’s license to show the agent, the interview confirmation does not mention that but the one for the in-person interview does mention it so I had them out and ready in case they were needed.
Interview was over by 8:37, questions may vary but mine were basic ones to confirm ID (date of birth, address, employment, etc.) and a few about countries visited in the last 5 years. At the end she said I was approved, would receive an email confirmation in 24-48 hours, and the new card in 10-14 days. Got the email at 8:40.
All in all a very easy process and it saved me 4 hours in the car.
I originally scheduled my interview in November for the end of April 30 which was the first open date at the nearest enrollment center (PIT). I kept checking periodically and I was able to bump it up with no luck and saw the option for a remote interview but no dates. Kept checking periodically and on March 29th finally saw appointments for this week and signed up for an 8:45 slot on March 31.
Logged in to the Zoom link about 8:33 to test things, my mike sometimes glitches out, and the agent started the interview right away. You will need (or at least I did) your passport and driver’s license to show the agent, the interview confirmation does not mention that but the one for the in-person interview does mention it so I had them out and ready in case they were needed.
Interview was over by 8:37, questions may vary but mine were basic ones to confirm ID (date of birth, address, employment, etc.) and a few about countries visited in the last 5 years. At the end she said I was approved, would receive an email confirmation in 24-48 hours, and the new card in 10-14 days. Got the email at 8:40.
All in all a very easy process and it saved me 4 hours in the car.
Apr 1, 2021, 1:13 pm
#45
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
For a GE renewal –
I originally scheduled my interview in November for the end of April 30 which was the first open date at the nearest enrollment center (PIT). I kept checking periodically and I was able to bump it up with no luck and saw the option for a remote interview but no dates. Kept checking periodically and on March 29th finally saw appointments for this week and signed up for an 8:45 slot on March 31.
Logged in to the Zoom link about 8:33 to test things, my mike sometimes glitches out, and the agent started the interview right away. You will need (or at least I did) your passport and driver’s license to show the agent, the interview confirmation does not mention that but the one for the in-person interview does mention it so I had them out and ready in case they were needed.
Interview was over by 8:37, questions may vary but mine were basic ones to confirm ID (date of birth, address, employment, etc.) and a few about countries visited in the last 5 years. At the end she said I was approved, would receive an email confirmation in 24-48 hours, and the new card in 10-14 days. Got the email at 8:40.
All in all a very easy process and it saved me 4 hours in the car.
I originally scheduled my interview in November for the end of April 30 which was the first open date at the nearest enrollment center (PIT). I kept checking periodically and I was able to bump it up with no luck and saw the option for a remote interview but no dates. Kept checking periodically and on March 29th finally saw appointments for this week and signed up for an 8:45 slot on March 31.
Logged in to the Zoom link about 8:33 to test things, my mike sometimes glitches out, and the agent started the interview right away. You will need (or at least I did) your passport and driver’s license to show the agent, the interview confirmation does not mention that but the one for the in-person interview does mention it so I had them out and ready in case they were needed.
Interview was over by 8:37, questions may vary but mine were basic ones to confirm ID (date of birth, address, employment, etc.) and a few about countries visited in the last 5 years. At the end she said I was approved, would receive an email confirmation in 24-48 hours, and the new card in 10-14 days. Got the email at 8:40.
All in all a very easy process and it saved me 4 hours in the car.
Zoom interview saves many time and money. They should do that for all renewals, if possible.
