The NEXUS Information Thread

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Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
  • As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
Eligibility
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132.

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center
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Old Sep 28, 19, 5:41 pm
  #241  
 
Join Date: Nov 2009
Location: LAS/LAX/GRU
Programs: Amex, JP Morgan, Diners Club, Nexus
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Originally Posted by sonetlumiere2 View Post
My NEXUS enrollment is valid until 2021. My US passport expired earlier this year and I just received the new passport recently. I was unable to update my passport information on the TTP website; I got an error message that I had to go to a "CBP enrollment center" on a walk-in basis so an agent could do this. So I go to the CBP Global Entry office at EWR and the agent there says I need to go to a NEXUS enrollment center. I tried to call the one in Champlain, NY to see if they accept walk-ins but I was never able to get through to a live person or receive a reply to my voice mail. Can anyone confirm that updating NEXUS with a new US passport can be done on a walk-in basis at a NEXUS enrollment center? Thank you.
I was successful in updating my passport by e-mailing a scan of the photo page of it to [email protected] from the e-mail on file.
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Old Sep 30, 19, 5:55 am
  #242  
 
Join Date: May 2017
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Dumb question but...

Traveling by car Canada to USA new nexus card holder .Can I take whey protein powder with me ?
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Old Sep 30, 19, 9:42 am
  #243  
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Are there any US credit cards that will reimburse Nexus?
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Old Sep 30, 19, 9:44 am
  #244  
 
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Originally Posted by jamesteroh View Post
Are there any US credit cards that will reimburse Nexus?
Not at the present time.
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Old Sep 30, 19, 11:52 pm
  #245  
 
Join Date: Jun 2009
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Is there any way to get announcements for NEXUS Mobile Enrollment events? I know there were two recently in Los Angeles, one in Fall 2018 and one in Spring 2019, and a number of others in different non-border cities. However I only find out about these after the fact. My GE expires in 2020 and I would like to plan if I can get to a Mobile enrollment event to switch to NEXUS or if I need to renew GE.
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Old Oct 2, 19, 7:08 am
  #246  
 
Join Date: May 2010
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Originally Posted by jamesteroh View Post
Are there any US credit cards that will reimburse Nexus?
I called AMEX (Platinum card) and complained and they agreed to reimburse me $100 for Nexus for me and my wife - when we first applied for Nexus it automatically reimbursed the $100 (two people), it was five years later when we renewed Nexus that it didn't reimburse and I had to call. If a card reimburses $100 for GE they should reimburse up to $100 for Nexus (Nexus includes GE).
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Old Oct 2, 19, 8:52 am
  #247  
 
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Originally Posted by rubesl View Post
I called AMEX (Platinum card) and complained and they agreed to reimburse me $100 for Nexus for me and my wife - when we first applied for Nexus it automatically reimbursed the $100 (two people), it was five years later when we renewed Nexus that it didn't reimburse and I had to call. If a card reimburses $100 for GE they should reimburse up to $100 for Nexus (Nexus includes GE).
You would think credit card companies would gladly reimburse $50 instead of $100. Perhaps more people complain, they will add NEXUS.
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Old Oct 2, 19, 1:09 pm
  #248  
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Originally Posted by 1KChinito View Post
You would think credit card companies would gladly reimburse $50 instead of $100. Perhaps more people complain, they will add NEXUS.
I was thinking the same thing. On another forum someone else mentioned if you called Am Ex they will give you the credit for Nexus but you may have to play the HUCA game.

I've never understood why GE is twice the price as Nexus anyway since you have to go through the same interview and background check for Nexus that you do for GE. It can't be costing the US government anymore to process a GE applicant than a Nexus applicant.
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Old Oct 2, 19, 10:23 pm
  #249  
 
Join Date: Oct 2000
Location: SEA, or BOS, or other places. What day is it?
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Originally Posted by jamesteroh View Post
I've never understood why GE is twice the price as Nexus anyway since you have to go through the same interview and background check for Nexus that you do for GE. It can't be costing the US government anymore to process a GE applicant than a Nexus applicant.
My hypothesis is that the price can only be changed if both governments agree, and with ~80% of NEXUS members being Canadian the incentive is for Canada to keep it cheap.
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Old Oct 3, 19, 1:36 am
  #250  
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Originally Posted by CKDGM View Post
My hypothesis is that the price can only be changed if both governments agree, and with ~80% of NEXUS members being Canadian the incentive is for Canada to keep it cheap.
+1. It's a joint program. Thus neither can change fee unilaterally.

People will still pay for GE that dont live close to/visit Canada much.
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Old Oct 3, 19, 2:56 am
  #251  
 
Join Date: Nov 2009
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Originally Posted by flyerCO View Post
+1. It's a joint program. Thus neither can change fee unilaterally.

People will still pay for GE that dont live close to/visit Canada much.
Definitely cheaper than traveling to Canada if you never need to otherwise.
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Old Oct 3, 19, 7:58 am
  #252  
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Originally Posted by flyerCO View Post
+1. It's a joint program. Thus neither can change fee unilaterally.

People will still pay for GE that dont live close to/visit Canada much.
Precheck alone is worth it. I think GE has lost a lot of it's value in airports with Mobile Passport, I've traveled with friends before and it's only taken them a few more minutes to clear customs with Mobile Passport than it has me with GE. I've found the biggest value in GE lately doing land crossings from Canada into the US, it's saved me a lot of time. I just wish the nexus lanes were open later coming into the US.
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Old Oct 9, 19, 12:53 pm
  #253  
 
Join Date: Dec 2011
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Originally Posted by sonetlumiere2 View Post
My NEXUS enrollment is valid until 2021. My US passport expired earlier this year and I just received the new passport recently. I was unable to update my passport information on the TTP website; I got an error message that I had to go to a "CBP enrollment center" on a walk-in basis so an agent could do this. So I go to the CBP Global Entry office at EWR and the agent there says I need to go to a NEXUS enrollment center. I tried to call the one in Champlain, NY to see if they accept walk-ins but I was never able to get through to a live person or receive a reply to my voice mail. Can anyone confirm that updating NEXUS with a new US passport can be done on a walk-in basis at a NEXUS enrollment center? Thank you.
This must be because of the changes to the website? I had no trouble updating mine online, but that was admittedly a couple of years ago. Bizarrely it seems it even let me add my name change, which seems odd at best!
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Old Oct 9, 19, 5:34 pm
  #254  
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I have a trip to Niagara falls in a few weeks (canada side) for a conference and something we want to do is cross the rainbow bridge via foot. Is there a Nexus lane on the US side for foot traffic?
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Old Oct 9, 19, 9:45 pm
  #255  
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Originally Posted by jamesteroh View Post
I have a trip to Niagara falls in a few weeks (canada side) for a conference and something we want to do is cross the rainbow bridge via foot. Is there a Nexus lane on the US side for foot traffic?
No as of last summer. Bulk of the traffic crossing is vehicular. We went during peak season such that cars were backed up to the Canadian side entering the US but foot traffic was a 2 minute wait; thus I don't think there is a need for a NEXUS lane for foot traffic considering there is no NEXUS lane for vehicles either.
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