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Global entry's system migration broke my global entry access

Global entry's system migration broke my global entry access

Old Sep 3, 19, 2:49 pm
  #1  
Original Poster
 
Join Date: Feb 2016
Posts: 336
Global entry's system migration broke my global entry access

A few years ago when Global Entry migrated their site, my global entry access seems to have broke because of it. Whenever I go through passport control now, I would have to stop by the officer as my tag would always be flagged. The last officer said it might have been due to a possible duplicate ID. I reached out to global entry, who basically just told me to <redacted by moderator> and didn't give me any help. Has anyone run into this problem and does anyone know how to fix?

Last edited by TWA884; Sep 3, 19 at 7:29 pm Reason: FT Rule 16: Using symbols, spaces or other methods to mask vulgarities is not allowed.
mattack4000 is offline  
Old Sep 3, 19, 3:56 pm
  #2  
 
Join Date: Dec 2009
Location: New York, NY
Programs: UA, Marriott Gold, Hilton Gold, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,548
Try the CBP Ombudsman or your Congress reps.
Yoshi212 is offline  

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