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-   -   Global entry's system migration broke my global entry access (https://www.flyertalk.com/forum/trusted-travelers/1985800-global-entrys-system-migration-broke-my-global-entry-access.html)

mattack4000 Sep 3, 2019 2:49 pm
Global entry's system migration broke my global entry access
 
A few years ago when Global Entry migrated their site, my global entry access seems to have broke because of it. Whenever I go through passport control now, I would have to stop by the officer as my tag would always be flagged. The last officer said it might have been due to a possible duplicate ID. I reached out to global entry, who basically just told me to <redacted by moderator> and didn't give me any help. Has anyone run into this problem and does anyone know how to fix?

Yoshi212 Sep 3, 2019 3:56 pm
Try the CBP Ombudsman or your Congress reps.


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