Cannot update passport / driver license in TTP website
Feb 24, 2019, 5:34 pm
#1
Original Poster
Join Date: May 2010
Posts: 3,461
Cannot update passport / driver license in TTP website
So I have a new passport. According the Global Entry site I just go in and change the passport information. Unfortunately that's not editable! (I can edit my Driver's license which of course is not much help!)
So it looks like my ONLY options are to go the ATL airport M- F 8 AM to 4 PM and get them to update it! I can't find any way to make an appointment for this. Do you just walk in? I sent an email to the authorities, but they indicate it takes 10 -15 days to respond. I leave in 8 days so that's not really helpful
Any other suggestions?
So it looks like my ONLY options are to go the ATL airport M- F 8 AM to 4 PM and get them to update it! I can't find any way to make an appointment for this. Do you just walk in? I sent an email to the authorities, but they indicate it takes 10 -15 days to respond. I leave in 8 days so that's not really helpful
Any other suggestions?
Feb 24, 2019, 7:10 pm
#2
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
So I have a new passport. According the Global Entry site I just go in and change the passport information. Unfortunately that's not editable! (I can edit my Driver's license which of course is not much help!)
So it looks like my ONLY options are to go the ATL airport M- F 8 AM to 4 PM and get them to update it! I can't find any way to make an appointment for this. Do you just walk in? I sent an email to the authorities, but they indicate it takes 10 -15 days to respond. I leave in 8 days so that's not really helpful
Any other suggestions?
So it looks like my ONLY options are to go the ATL airport M- F 8 AM to 4 PM and get them to update it! I can't find any way to make an appointment for this. Do you just walk in? I sent an email to the authorities, but they indicate it takes 10 -15 days to respond. I leave in 8 days so that's not really helpful
Any other suggestions?
https://www.cbp.gov/travel/trusted-t...llment-centers
Mar 3, 2019, 6:40 pm
#3
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
It should be editable. I just did yesterday.
Login
Click on Update Documents on the Right
Then click Edit in upper right corner on box that pops up.
Any box not gray can be updated. I just tried again and it would let me change it again if I needed.
Login
Click on Update Documents on the Right
Then click Edit in upper right corner on box that pops up.
Any box not gray can be updated. I just tried again and it would let me change it again if I needed.
Mar 6, 2019, 1:55 pm
#4
Join Date: May 2012
Posts: 10
I just renewed my passport through a rush service and the GE website will not allow me to update my information. It kept saying there was an error with my new information. I'll wait a couple of days to see if the CBP gets my new information. If not I'll have to hit TBIT in LAX the next time I'm there.
Mar 13, 2019, 12:39 pm
#6
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
Cannot edit passport info on TTP (global entry) website
I recently renewed my passport. I have been unable to update the passport info on the TTP website for GE. The option to edit is not there (though it is there for my driver license). There is a message that says that if you cannot edit online, you have to go to an enrollment center. I am curious if anyone else has experienced this issue and if there is an explanation for why I can’t make the update online.
Mar 13, 2019, 3:02 pm
#7
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
There has been recent discussion of a similar glitch. I'm still searching for it.
In the meantime, I suggest trying do the update using a different browser. I have had similar updating/editing issues on other sites resolve when I switched from Chrome to Firefox.
TWA884
Travel Safety/Security co-moderator
ETA: Found and merged.
In the meantime, I suggest trying do the update using a different browser. I have had similar updating/editing issues on other sites resolve when I switched from Chrome to Firefox.
TWA884
Travel Safety/Security co-moderator
ETA: Found and merged.
Mar 14, 2019, 3:41 pm
#8
Join Date: Jan 2019
Posts: 1
Ran into this problem also. Spouse and I got new passports recently. I was able to edit mine easily. Spouse's did not even display the edit option. Went to PHL as walk in and got the change accomplished in a matter of minutes - it took longer to walk to and from the GE office. Of course there was the matter of the drive.
May 14, 2019, 9:57 pm
#9
Join Date: May 2019
Posts: 15
I had the same issue of having the option to edit but getting an error once I tried to submit. I submitted the email form and got the 10-15 day timeline as well. They replied today after 7 calendar days with a canned response on how to do it online, and said if I can’t do it online to go to an enrollment center.
May 31, 2019, 4:26 pm
#10
Join Date: Jan 2017
Programs: BA Gold, HHonors Gold, Hyatt Globalist, IHG Diamond, Marriott Gold, Radisson Gold, Wyndham Gold
Posts: 102
Hi all,
So I have a similar issue - I updated my passport and removed my middle names. I managed to update my GE profile with the new number but I can't change the name.
Got a couple of questions
1. Can I use the GE machines now ive updated the number depsite the name not fully matching?
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
Thanks all,
Anthony
So I have a similar issue - I updated my passport and removed my middle names. I managed to update my GE profile with the new number but I can't change the name.
Got a couple of questions
1. Can I use the GE machines now ive updated the number depsite the name not fully matching?
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
Thanks all,
Anthony
May 31, 2019, 4:30 pm
#11
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Hi all,
...
Got a couple of questions
...
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
Thanks all,
Anthony
...
Got a couple of questions
...
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
Thanks all,
Anthony
May 31, 2019, 4:37 pm
#12
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Got a couple of questions
1. Can I use the GE machines now ive updated the number depsite the name not fully matching?
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
1. Can I use the GE machines now ive updated the number depsite the name not fully matching?
2. Im transiting at SEA, does anyone know if its possible to clear to visit the enrollement centre (which I assume is landside) depsite being on a connecting flight, I have plenty of time to clear security again, just not sure if i would be allowed to
Unless originating at pre-clearance airports, all passengers arriving in the US on international flights must pass through TSA security checkpoints after exiting the immigration and customs inspection facility and before boarding their connecting flights. Thus, if that is the case, you will already be landside.
May 31, 2019, 4:41 pm
#13
Join Date: Jan 2017
Programs: BA Gold, HHonors Gold, Hyatt Globalist, IHG Diamond, Marriott Gold, Radisson Gold, Wyndham Gold
Posts: 102
Unless originating at pre-clearance airports, all passengers arriving in the US on international flights must pass through TSA security checkpoints after exiting the immigration and customs inspection facility and before boarding their connecting flights. Thus, if that is the case, you will be landside.
May 31, 2019, 5:00 pm
#14
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Any connecting flight. The US does not have sterile transit facilities for international to international connecting passengers. All arriving passengers, connecting or not, are admitted to the US. If connecting to domestic or international flights, passengers must be screened at a TSA security checkpoint before boarding their connecting flights.
May 31, 2019, 5:18 pm
#15
Join Date: Jan 2017
Programs: BA Gold, HHonors Gold, Hyatt Globalist, IHG Diamond, Marriott Gold, Radisson Gold, Wyndham Gold
Posts: 102
Any connecting flight. The US does not have sterile transit facilities for international to international connecting passengers. All arriving passengers, connecting or not, are admitted to the US. If connecting to domestic or international flights, passengers must be screened at a TSA security checkpoint before boarding their connecting flights.
Does anyone know if SEA is one of those airports where you have to pick up your luggage and then drop it off again despite it being checked all the way through to the final destination?