Cannot update passport / driver license in TTP website
Oct 4, 2021, 8:48 am
#93
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Oct 4, 2021, 11:35 am
#94
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,030
Oct 4, 2021, 5:36 pm
#95
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
Nov 1, 2021, 12:26 pm
#98
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Nov 2, 2021, 6:56 am
#99
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Nov 4, 2021, 7:59 pm
#100
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Under YMMV; Issued Nov 1st new passport, Nov 4th - still too early. Set a calendar reminder for a week from now - as others stated likely may take much longer.
Nov 4, 2021, 8:49 pm
#101
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Nov 5, 2021, 12:25 pm
#102
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Nov 17, 2021, 8:03 am
#103
Join Date: Mar 2013
Location: USA
Posts: 139
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
Nov 17, 2021, 6:16 pm
#104
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
Not sure if it matters, but I've noticed that the new passport numbers are alphanumeric, and I wouldn't be surprised if some backend system DHS uses hasn't been updated to deal with that. (Note: This is pure speculation.)
Nov 17, 2021, 9:18 pm
#105
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
Did you get the new style passport (purple polycarbonate biodata page) or the old style (multicolor laminated paper biodata page)?
Not sure if it matters, but I've noticed that the new passport numbers are alphanumeric, and I wouldn't be surprised if some backend system DHS uses hasn't been updated to deal with that. (Note: This is pure speculation.)
Not sure if it matters, but I've noticed that the new passport numbers are alphanumeric, and I wouldn't be surprised if some backend system DHS uses hasn't been updated to deal with that. (Note: This is pure speculation.)