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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Trusted Travelers (https://www.flyertalk.com/forum/trusted-travelers-732/)
-   -   Cannot update passport / driver license in TTP website (https://www.flyertalk.com/forum/trusted-travelers/1957965-cannot-update-passport-driver-license-ttp-website.html)

twentytwo Oct 3, 2021 7:04 pm
Is ORD open for walk-ins for data updates?

Nayef Oct 4, 2021 8:28 am
This was the sign I was greeted by at DEN today:


https://cimg6.ibsrv.net/gimg/www.fly...bd14c3cd1.jpeg
I guess I won’t be able to use GE for some time too.

TWA884 Oct 4, 2021 8:48 am
Originally Posted by Nayef (Post 33617804)
I guess I won’t be able to use GE for some time too.
Why?

It says to call to check in for your appointment or your account update.

Nayef Oct 4, 2021 11:35 am
Originally Posted by TWA884 (Post 33617866)
Why?

It says to call to check in for your appointment or your account update.
I did not notice that bit but thanks!

txviking Oct 4, 2021 5:36 pm
Originally Posted by Xyzzy (Post 33613996)
I've found them to be grouchy at EWR
FTFY. As you said, what do you expect? At EWR, grouchy is par for the course. :D

twentytwo Oct 8, 2021 7:42 am
Originally Posted by twentytwo (Post 33616651)
Is ORD open for walk-ins for data updates?
Answer = yesReasonably friendly officer too, had someone just working on updates. Super crowded though so still took a solid hour for an info change.

jmsnyc Nov 1, 2021 12:16 pm
So the consensus is that it takes a week or so for systems to sync so once receiving a new passport wait a week before trying to update ?

Also, is it necessary to update employment changes? I can't find where to do that.

anabolism Nov 1, 2021 12:26 pm
Originally Posted by jmsnyc (Post 33692945)
So the consensus is that it takes a week or so for systems to sync so once receiving a new passport wait a week before trying to update ?
It can take a month.

mnbp Nov 2, 2021 6:56 am
Originally Posted by jmsnyc (Post 33692945)

Also, is it necessary to update employment changes? I can't find where to do that.
No, it is not necessary to update employment changes. You'll make any necessary updates to employment history at renewal.

NickP 1K Nov 4, 2021 7:59 pm
Under YMMV; Issued Nov 1st new passport, Nov 4th - still too early. Set a calendar reminder for a week from now - as others stated likely may take much longer.

1KChinito Nov 4, 2021 8:49 pm
Originally Posted by NickP 1K (Post 33703233)
Under YMMV; Issued Nov 1st new passport, Nov 4th - still too early. Set a calendar reminder for a week from now - as others stated likely may take much longer.
Set your calendar reminder to 2 Dec 2021.

NickP 1K Nov 5, 2021 12:25 pm
Originally Posted by 1KChinito (Post 33703341)
Set your calendar reminder to 2 Dec 2021.
Haha, how funny I actually have a series of check calendar reminders, last one being Dec 2nd!

Travlur Nov 17, 2021 8:03 am
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.

txviking Nov 17, 2021 6:16 pm
Originally Posted by Travlur (Post 33736291)
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
Did you get the new style passport (purple polycarbonate biodata page) or the old style (multicolor laminated paper biodata page)?

Not sure if it matters, but I've noticed that the new passport numbers are alphanumeric, and I wouldn't be surprised if some backend system DHS uses hasn't been updated to deal with that. (Note: This is pure speculation.)

mnbp Nov 17, 2021 9:18 pm
Originally Posted by Travlur (Post 33736291)
Just a data point: I've had my new passport for a month and and am still getting the "We were unable to verify your document" when trying to update it in the GE website.
All info is correct/ no name change.
I just have a reminder on my calendar to keep trying every week.
Originally Posted by txviking (Post 33737943)
Did you get the new style passport (purple polycarbonate biodata page) or the old style (multicolor laminated paper biodata page)?

Not sure if it matters, but I've noticed that the new passport numbers are alphanumeric, and I wouldn't be surprised if some backend system DHS uses hasn't been updated to deal with that. (Note: This is pure speculation.)
Nope - it simply takes from 2-6 weeks before the TTP website gets the "new passport list" from whichever department creates that list. Travlur's strategy of checking once per week is all anyone needs to do.


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