Global Entry 2.0 - Facial Recognition
Nov 27, 2022, 11:54 pm
#301
Join Date: Oct 2014
Location: Somewhere between N.A. and S.E.A.
Programs: HHonors / UA M+ / TK M&S Elite
Posts: 370
I hope folks with more recent arrival experiences than I can share at which terminal they arrived, so we can get a whole airport view of the implementation progress. =)
Nov 28, 2022, 11:32 pm
#302
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I've always had difficulties with adjusting the camera. On the terminal there seem controls to adjust the camera--they don't work.
BUT the camera(s) in T4 JFK can be manually controlled using your hand.
BUT the camera(s) in T4 JFK can be manually controlled using your hand.
Nov 29, 2022, 8:00 am
#303
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,626
Dec 3, 2022, 4:59 pm
#305
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
In the transborder connections area at YYZ, my nexus card (which is used as a global entry card when entering USA) never works- the kiosk does not capture my picture (Seeing the above posts- I do see that my non-white skin may be a factor). This is not a problem with the pre-clearance connections area at YVR.
Why would the machines never work at one airport, but always work at the other airport?
if the machine can not photograph one successfully, is there a back-up option - perhaps the finger print process of pass global entry machines.
With the Canadian nexus machines- there are least 2 alternate steps one can go through to get the kiosk to work.
Why would the machines never work at one airport, but always work at the other airport?
if the machine can not photograph one successfully, is there a back-up option - perhaps the finger print process of pass global entry machines.
With the Canadian nexus machines- there are least 2 alternate steps one can go through to get the kiosk to work.
Dec 3, 2022, 6:11 pm
#306
Join Date: Oct 2021
Location: Metro Vancouver
Programs: Hyatt Explorist, MGM Gold, Hertz PC, Enterprise Plus Platinum, National EE, Hilton Honors Silver
Posts: 9
The older kiosks which have been converted to facial recognition with what looks to be an off-the-shelf Logitech webcam are still a bit finicky and not too reliable, but you should still be able to manually scan your passport after timeout. It'll then spit out the receipt, sometimes onto the floor before you can grab it.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a
, (1:15), average processing times have gone down to 5 seconds from a minute with the old kiosks.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a
Dec 4, 2022, 8:01 am
#307
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
The older kiosks which have been converted to facial recognition with what looks to be an off-the-shelf Logitech webcam are still a bit finicky and not too reliable, but you should still be able to manually scan your passport after timeout. It'll then spit out the receipt, sometimes onto the floor before you can grab it.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a video by CBP, (1:15), average processing times have gone down to 5 seconds from a minute with the old kiosks.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a video by CBP, (1:15), average processing times have gone down to 5 seconds from a minute with the old kiosks.
Dec 4, 2022, 10:16 am
#308
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Dec 4, 2022, 10:54 am
#309
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
The older kiosks which have been converted to facial recognition with what looks to be an off-the-shelf Logitech webcam are still a bit finicky and not too reliable, but you should still be able to manually scan your passport after timeout. It'll then spit out the receipt, sometimes onto the floor before you can grab it.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a video by CBP, (1:15), average processing times have gone down to 5 seconds from a minute with the old kiosks.
The new receiptless, "touchless portals" are apparently much better at facial recognition as they were designed that way from scratch, although I have yet to use them. According to a video by CBP, (1:15), average processing times have gone down to 5 seconds from a minute with the old kiosks.
Dec 7, 2022, 2:23 pm
#312
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
Old machines at T8 JFK but new process - no slips and give last name to agent to be waived through. No quiz or passport stamping.
Dec 7, 2022, 9:50 pm
#313
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,921
Dec 10, 2022, 12:16 pm
#315
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395