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Global Entry 2.0 - Facial Recognition

Global Entry 2.0 - Facial Recognition

Old Jul 1, 22, 6:13 pm
  #241  
 
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Originally Posted by GUWonder View Post
I wouldn’t be so sure about the last part above working for a return flight to the US via ports of entry where paperless GE 2.0 of sorts is in play without a physical passport scan by CBP or CBP-linked passport control kiosk. A lost/stolen passport number entered into the airline reservation for APIS/check-in on the flight to the US would have that passport number be sent to the US CBP prior to boarding of the flight for checking against various databases. That should result in a flag as the database check would have it flagged as an attempted use of a reported/filed LSTD US passport. That kicked up flag can result in a DNB message sent back to the airlines to prevent this from working.
Yea that was my one fear. It didn't stop us on the flight down though or get flagged by the TSA ID scanning machine at IAD. Obviously we were better off having a valid passport in hand, but UPS was delayed a day and things definitely seemed dicey at one point...
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Old Jul 1, 22, 8:02 pm
  #242  
 
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Originally Posted by danib62 View Post
Yea that was my one fear. It didn't stop us on the flight down though or get flagged by the TSA ID scanning machine at IAD. Obviously we were better off having a valid passport in hand, but UPS was delayed a day and things definitely seemed dicey at one point...
I assume in the case where it works, the newer valid passport is entered into the reservation, likely already saved in the airlines profile, so no red flags are triggered.
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Old Jul 1, 22, 10:16 pm
  #243  
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Originally Posted by danib62 View Post
Yea that was my one fear. It didn't stop us on the flight down though or get flagged by the TSA ID scanning machine at IAD. Obviously we were better off having a valid passport in hand, but UPS was delayed a day and things definitely seemed dicey at one point...
Agents lve to scan passports at checkin ... even when there is passport data from the passenger already in their systems.
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Old Jul 2, 22, 5:48 am
  #244  
 
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Originally Posted by danib62 View Post
My wife lost her passport 7 years ago, reported it as lost/stolen, got a new passport, found the “lost/stolen” passport, and then accidentally grabbed the “lost/stolen” passport for this trip.
It used to be the case that it was a good idea to return a lost passport to the State Department to be cancelled, if you found it again later, and the record of the loss would then be removed or adjusted in the passport holder's history. I recall this made it easier to deal with any future lost passport issues. I wonder if this is still the case.
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Old Jul 2, 22, 9:41 am
  #245  
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Moderator's Note: Topic Drift

For indexing and future search purposes, please keep in mind FlyerTalk Rule 5 when posting in this thread.
Keep on Topic

FlyerTalk exists for the discussion of frequent flyer programs and the related travel experience. With the exception of the few areas specifically designated for the discussion of other topics, confine your comments as closely as possible to these topic areas and to the topic of the thread and forum in which you are posting.
This thread is about facial recognition Global Entry kiosks.

While some natural deviation from the subject of this thread and the topic of this forum is perfectly acceptable, please let's keep the focus of this discussion on issues relating to Global Entry 2.0, which uses facial recognition kiosks.

If you wish to discuss how to deal with passports which have been reported lost and later found, please start a thread on that topic in the Practical Travel Safety and Security Issues forum.

Future off-topic remarks will be deleted.

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Old Jul 17, 22, 5:06 pm
  #246  
 
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First time using 2.0 at IAD. Fine at kiosk, got slip … and then waited 10m in line while CBP agent checked each passport.

is this a one off? Because it’s certainly not as fast as scanning the passport at the kiosk.

btw, on separate issue there’s a small sign at front of line listing the various things you’re supposed to declare (plants, meats, etc.; currency; being on farm; etc )
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Old Jul 17, 22, 5:43 pm
  #247  
 
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Originally Posted by drewguy View Post
First time using 2.0 at IAD. Fine at kiosk, got slip … and then waited 10m in line while CBP agent checked each passport.

is this a one off?
I can't comment on IAD specifically as I've never entered on an international flight there, but this is not a representative experience of GE 2.0. At all other instances, you either walk past the primary inspection booths if the receipt is collected at the exit to the customs hall, or you get the receipt collected right after the kiosks, which it sounds like what happens at IAD, but without much of a wait at all.

Was the booth with the officer inspecting passports dedicated for GE passengers, or was it shared with other lines?
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Old Jul 17, 22, 6:00 pm
  #248  
 
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Was dedicated GE line, with separate lines for Crew and Mobile Passport as well - each had its own queue. (And everyone in line that I saw had the receipt with them).

Maybe it was an audit or something with the machines was off today . . . good to know it's not typical. Last time I did it (nearly 3 years ago) it was 1.0, with the slip, a handoff and move along.
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Old Jul 17, 22, 10:36 pm
  #249  
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I'd say they look at my passport about half the time, whether the 1.0 or 2.0 system.
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Old Jul 18, 22, 2:56 am
  #250  
 
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Originally Posted by Majuki View Post
I can't comment on IAD specifically as I've never entered on an international flight there, but this is not a representative experience of GE 2.0. At all other instances, you either walk past the primary inspection booths if the receipt is collected at the exit to the customs hall, or you get the receipt collected right after the kiosks, which it sounds like what happens at IAD, but without much of a wait at all.

Was the booth with the officer inspecting passports dedicated for GE passengers, or was it shared with other lines?
It matched my experience at BOS in May. GE kiosk with camera, immediate approval, got slip then had to go to agent who then took passport and asked usual questions - only difference to non GE was not having to do fingerprints! Queue was separate to non-GE queue and thankfully still quite quick - certainly beat the 45 min at LHR on the way back (as ever the useless eGates wouldn't recognise my passport which then scanned fine with the agent!).
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Old Jul 18, 22, 12:19 pm
  #251  
 
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Yep, I had that last week at JFK. Surprised the hell out of me. No scanning of passport, no human wanted to see it or ask me anything.
I walked up to a booth, stuck my head in the guidelines, it asked zero questions about origin or stay and printed me a receipt.
Border guy took the receipt without looking at it or my passport and that, as they say, was that.

It was already a breeze and now it's hilariously swift.
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Old Jul 27, 22, 1:38 pm
  #252  
 
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At JFK T1 on Friday morning, the GE machines weren't printing receipts at all, so we had photos taken and then had to wait in a long line for a manual CBP inspection. Total mess. Welcome to America.
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Old Jul 28, 22, 12:49 am
  #253  
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It seems the facial recognition machines will no longer print receipts 😕

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Old Jul 28, 22, 11:23 am
  #254  
 
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Twice got "Too many Entries" message

So only traveled twice since Covid. Landed both times at American terminal 8 at JFK. Both times did the photo thing at the Global Entry kiosk and both times got the error that message "Too many entries," Happen to anyone else? Possible to ignore the photo request and just put in the passport? Both times I just got in the Global Entry line, explained the machine tweaked, showed them my physical Global Entry card and very nice officers got me right though but I am wondering if for some reason Global Entry is now useless for me because it will always show an error. I double-checked my details at a Global Entry office, and three times now called the Global Entry national number and endured the long wait and they keep telling me my file looks good and there are no problems. I must look like other people since twice now the facial recognition machine said too many entries.

Does anyone else have to deal with this? Not sure how to get a new photo or do whatever is needed so the system recognizes me. Considering using the MoblePassport App as a backup.

Just as a bit of advice--always make sure you have your physical card with you in case

So update--got through to someone at Global Entry--apparently photo is based upon your original photo from your last interview. Since I got my extensions online and was not required to re-interview, I had an old photo in their system. Their advice was to go to an enrollment center, and have a new picture taken, so will give that a try! The specialist thought an appointment was not needed but did suggest calling the nearest enrollment center to make sure I walked in at a convenient time and date.
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Old Jul 28, 22, 2:18 pm
  #255  
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Originally Posted by drewguy View Post
First time using 2.0 at IAD. Fine at kiosk, got slip … and then waited 10m in line while CBP agent checked each passport.

is this a one off? Because it’s certainly not as fast as scanning the passport at the kiosk.

btw, on separate issue there’s a small sign at front of line listing the various things you’re supposed to declare (plants, meats, etc.; currency; being on farm; etc )
It’s far from being a one-off, but it’s also not always how it goes. And the frequency of that passport checking of GE 2.0 users also seems to vary by airport of entry. At IAD they are more likely to ask me than at ORD.
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