Global Entry 2.0 - Facial Recognition
#181
FlyerTalk Evangelist
Join Date: Sep 2002
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I recently asked about Pre at the in-transit security checkpoint at IAH. I was told that they don't have it specifically because international passengers are cnnecting there. The solution used to be to exit, go up one level, and to re-enter at the regular IAH-E checkpoint. That's currently closed, so the best choice nowadays is to go down one level and take the Disney train / passage to C or D for re-entry (Check hours & services - D has Pre but it closes earlier than C).
#182
Join Date: Feb 2009
Location: Los Angeles, CA
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Posts: 1,407
Thanks for this information.
It was so early in the morning, we were so disoriented, i just didnt even think to mention the dog again, but, for obvious reasons, two of the agents knew we had her, as we had to remove her out of the pet carrier so the carrier could be scanned.
it was just very odd that no questions were presented - but i can see from above posts, this is "GE 2.0" I guess!
And i understand now about the security, at that point we did not realize there were other options , but if there were, no one really explained it to us.
Again, it was IAH, around 5-5:30 AM, there were 3 flights that had arrived - Santiago, Buenos Aires (ours), and Sao Paolo, so i guess thats just the way it goes when its insanity there!
It was so early in the morning, we were so disoriented, i just didnt even think to mention the dog again, but, for obvious reasons, two of the agents knew we had her, as we had to remove her out of the pet carrier so the carrier could be scanned.
it was just very odd that no questions were presented - but i can see from above posts, this is "GE 2.0" I guess!
And i understand now about the security, at that point we did not realize there were other options , but if there were, no one really explained it to us.
Again, it was IAH, around 5-5:30 AM, there were 3 flights that had arrived - Santiago, Buenos Aires (ours), and Sao Paolo, so i guess thats just the way it goes when its insanity there!
#183
Join Date: Apr 2021
Posts: 18
This is going to be interesting for my son when he uses the GE kiosks next time. I just renewed his GE and the card they sent me was the same one he took 5/6 years ago. He is 15 now. If they use he latest passport picture, it was taken around 12 or 13... better but still would look nothing like him now. But google photos can recognize his face from 0 years to 15... so maybe GE kiosk software would do the same...
it took his photo but then asked for his passport. That was it, good to go (no fingerprints and anyway he has none on file)
my infant (<6 mo) who recently got GE passed through with just a photo. So Im guessing its mostly about how recently the photo was taken
One foreign citizen was in our party and it did print an I-94 slip for him
officer just collected all receipts and waved us through
I shouldnt be amazed at this tech (my iPhone does a really good job recognizing faces) but I was still impressed at the speed and accuracy (iPhone sometimes confuses my two kids). As others have mentioned, they do know which GE members to expect at each time of the day and can limit the universe of photos against which they need to match
#185
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,344
I had no problem using the old GE system with the passport scan but the new facial recognition has now failed twice for me. It spits out a receipt with a big X immediately after taking the picture, like it cant even find my account. The CBP officer even re-uploaded my photo after the first fail but not having any luck.
Any ideas on how to go about investigating and resolving this?
Any ideas on how to go about investigating and resolving this?
#186
Join Date: Oct 2018
Posts: 42
I had no problem using the old GE system with the passport scan but the new facial recognition has now failed twice for me. It spits out a receipt with a big X immediately after taking the picture, like it cant even find my account. The CBP officer even re-uploaded my photo after the first fail but not having any luck.
Any ideas on how to go about investigating and resolving this?
Any ideas on how to go about investigating and resolving this?
Now I am not sure if her being green card status had anything to do with her being flagged. We have made the same trip before two years ago and had no issue. I suspect that this facial recognition software just didn't work similar to how sometimes Face ID from Apple doesn't work. I really hope they go back to fingerprints or scanning passport/greencard as those are much more reliable particularly with hair, sunglass and mask complications. It should at least be an option in the case the facial recognition fails. It's really a disappointment to pay extra money and have it result in getting flagged and harassed by staff. The whole point of Global Entry is to check your background ahead of time to make the process smoother...can't say I'm surprised though.
#187
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,027
Be certain to remove any items blocking one's face completely prior to capturing the photo. If one is wearing sunglasses and/or a mask, the photo comparison won't work.
#188
Join Date: Oct 2018
Posts: 42
But that's exactly my point. With fingerprints, you don't have to worry about any of that...
#189
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,027
Yeah, I guess we were still expecting fingerprints and documents but the machine automatically took the picture after pressing start. We tried to remove the mask and take another picture but it then gives a message saying our last try was too recent.
But that's exactly my point. With fingerprints, you don't have to worry about any of that...
But that's exactly my point. With fingerprints, you don't have to worry about any of that...
#190
Join Date: Nov 2003
Location: VA
Programs: AA EXP, DL Gold, Hilton Lifetime Diamond, Wyndham Diamond, Marriott Platinum
Posts: 293
Yeah, I guess we were still expecting fingerprints and documents but the machine automatically took the picture after pressing start. We tried to remove the mask and take another picture but it then gives a message saying our last try was too recent.
But that's exactly my point. With fingerprints, you don't have to worry about any of that...
But that's exactly my point. With fingerprints, you don't have to worry about any of that...
With the fingerprint version of the machine, he'd ALWAYS look down to position his hand "just right", and 99% of the time the GE machine would take a snapshot of the top of his head and print the big X over it. Even if I reminded him to look at the camera before touching anything - he always looked down. So , for him at least, the fingerprint version of the machine had it's issues.
#191
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Join Date: Jul 2003
Location: jfk area
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Im short, pre GE 2.0 the photo always displayed ONLY the top of my head.
With 2.0 getting my full face in the proper location on the screen is essential; per numerous videos Ive seen there are buttons which should adjust the camera to properly frame my face.
On 4/21 I arrived at JFK, I tried using the adjusting buttons, but they did not work.
The only way I could get my face in the proper area was to stand back from the machinetoo far for my arms to reach the take snapshot button; I have a knee issue and require wheelchair assistance the wheelchair pusher pushed the photo button and the terminal cleared me with a photo p/o.I dont.see how my face was properly identified based on the distance i was standing from the terminal.
With 2.0 getting my full face in the proper location on the screen is essential; per numerous videos Ive seen there are buttons which should adjust the camera to properly frame my face.
On 4/21 I arrived at JFK, I tried using the adjusting buttons, but they did not work.
The only way I could get my face in the proper area was to stand back from the machinetoo far for my arms to reach the take snapshot button; I have a knee issue and require wheelchair assistance the wheelchair pusher pushed the photo button and the terminal cleared me with a photo p/o.I dont.see how my face was properly identified based on the distance i was standing from the terminal.
#192
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,339
Im short, pre GE 2.0 the photo always displayed ONLY the top of my head.
With 2.0 getting my full face in the proper location on the screen is essential; per numerous videos Ive seen there are buttons which should adjust the camera to properly frame my face.
On 4/21 I arrived at JFK, I tried using the adjusting buttons, but they did not work.
The only way I could get my face in the proper area was to stand back from the machinetoo far for my arms to reach the take snapshot button; I have a knee issue and require wheelchair assistance the wheelchair pusher pushed the photo button and the terminal cleared me with a photo p/o.I dont.see how my face was properly identified based on the distance i was standing from the terminal.
With 2.0 getting my full face in the proper location on the screen is essential; per numerous videos Ive seen there are buttons which should adjust the camera to properly frame my face.
On 4/21 I arrived at JFK, I tried using the adjusting buttons, but they did not work.
The only way I could get my face in the proper area was to stand back from the machinetoo far for my arms to reach the take snapshot button; I have a knee issue and require wheelchair assistance the wheelchair pusher pushed the photo button and the terminal cleared me with a photo p/o.I dont.see how my face was properly identified based on the distance i was standing from the terminal.
#193
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PS: When departing the USA for intl. destinations most of my trips on DL (near the boarding door) they have facial recognition cameras which are about as far from me as the GE terminal I noted in my previous post was, since they seem to work, I guess my questioning how the GE terminal camera recognized me is a moot point.
#194
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
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I've never found any use for the arrows. Instead, you need to physically mve the camera by rotating it up or down. The bracket holding the cameras definitely seems like a hack.
#195
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But, won't my "short person camera adjustment" screw things up for the next tall person--especially if they don't know about the camera hack?