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I applied for the wrong Trusted Traveler program, how do I correct the mistake?

I applied for the wrong Trusted Traveler program, how do I correct the mistake?

Old Jul 27, 18, 11:25 am
  #1  
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Join Date: Jul 2018
Programs: American, United, Jet Blue, Delta, Southwest, Global Entry
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I applied for the wrong Trusted Traveler program, how do I correct the mistake?

When attempting to renew my expired Global Entry account I mistakenly applied for Nexus instead. I found an FAQ on the CBP website that indicated that I could change my application from Nexus to Global Entry as long as I had not scheduled an interview yet - which I haven't. However, I cannot find a way to make the change in my account. Does anyone know what steps to follow on the CBP website to change my application from Nexus to Global Entry?
gpandaleon is offline  
Old Jul 27, 18, 1:14 pm
  #2  
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Welcome to FlyerTalk @gpandaleon!

I suspect that there is a link to make corrections in the "Manage My Application" page of the site. I can't experiment, because I do not have a pending application (a few days ago, I did).

Make sure to allow pop-ups and disable any ad blocking, content-filtering and privacy software/extensions that you may be running in order for the TTP website to properly function and display all your options. I learned that the hard way .

You can always call a Global Entry Enrollment Center for help, but be prepared for long waits for them to answer.

Good luck!
TWA884 is offline  
Old Jul 27, 18, 1:18 pm
  #3  
 
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Originally Posted by gpandaleon View Post
When attempting to renew my expired Global Entry account I mistakenly applied for Nexus instead. I found an FAQ on the CBP website that indicated that I could change my application from Nexus to Global Entry as long as I had not scheduled an interview yet - which I haven't. However, I cannot find a way to make the change in my account. Does anyone know what steps to follow on the CBP website to change my application from Nexus to Global Entry?
Welcome to FT.

If you applied for SENTRI or NEXUS but want Gobal Entry (GE), you can go into your account, convert the application to a GE application, and pay the difference in the application fee. You will not be able to do this if you have already scheduled your SENTRI or NEXUS interview. If you do that, then your only option is to cancel your application and apply again.

https://help.cbp.gov/app/answers/det...aveler-program
1KChinito is offline  
Old Jul 27, 18, 1:42 pm
  #4  
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Originally Posted by 1KChinito View Post
If you applied for SENTRI or NEXUS but want Gobal Entry (GE), you can go into your account, convert the application to a GE application, and pay the difference in the application fee. You will not be able to do this if you have already scheduled your SENTRI or NEXUS interview. If you do that, then your only option is to cancel your application and apply again.
The OP found the FAQ on the CBP website with that information. However, he or she was unable to find how to change the application from NEXUS to Global Entry.
Originally Posted by gpandaleon View Post
I found an FAQ on the CBP website that indicated that I could change my application from Nexus to Global Entry as long as I had not scheduled an interview yet - which I haven't. However, I cannot find a way to make the change in my account
TWA884 is offline  
Old Jul 30, 18, 4:56 pm
  #5  
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Join Date: Jul 2018
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Applied to the wrong Trusted Traveler Program

The FAQ suggesting that you can change your application and pay the difference in the fee is wrong. I finally connected with CBP through their email help facility, and they were reasonably responsive (4-6 hours for a reply). You cannot modify or even cancel your application once it has been submitted and the fee is paid. They have to do this for you, and the fee is forfeited. Once they cancelled my Nexus application I was able to apply to renew my Global Entry membership.

Nexus provides everything that Global Entry does, costs half as much ($50 vs $100) for the application and also provides fast passage across the Canadian border in both directions. That's the good news. The bad news is that it takes 3-4 months to process the application, and an interview is required. The interview locations are limited to Canadian border crossings, so if you don't live near the border, and don't travel frquentlty to Canada on the ground it is a nuisance to get to the interview. I live in Chicago, so the closest border crossing for me is in Detroit.
gpandaleon is offline  
Old Mar 19, 19, 6:49 am
  #6  
 
Join Date: Feb 2011
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Originally Posted by gpandaleon View Post
The FAQ suggesting that you can change your application and pay the difference in the fee is wrong. I finally connected with CBP through their email help facility, and they were reasonably responsive (4-6 hours for a reply). You cannot modify or even cancel your application once it has been submitted and the fee is paid. They have to do this for you, and the fee is forfeited. Once they cancelled my Nexus application I was able to apply to renew my Global Entry membership.

Nexus provides everything that Global Entry does, costs half as much ($50 vs $100) for the application and also provides fast passage across the Canadian border in both directions. That's the good news. The bad news is that it takes 3-4 months to process the application, and an interview is required. The interview locations are limited to Canadian border crossings, so if you don't live near the border, and don't travel frquentlty to Canada on the ground it is a nuisance to get to the interview. I live in Chicago, so the closest border crossing for me is in Detroit.

I am having exactly the same issue with not being able to find out how to cancel my Nexus application. I didnt do my homework and found out that the interview locations are very inconvenient for me so I have decided to just cancel my Nexus application.

How did you actually cancel the Nexus application? My nexus application is in the conditional approval status and now I cant cancel it nor can I renew the GE....
Jackvz is offline  
Old Apr 8, 19, 4:50 pm
  #7  
 
Join Date: Sep 2002
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I have a similar problem. I applied for the Korea Smart Entry Service and that application process is not completed until you visit Korea and finish it there. But my travel to Korea has been indefinitely postponed. Now my account is locked because of that pending application and I cannot update my passport or driver licence. Any ideas on how to just cancel this application? There is nothing obvious on the web page.

droopy
droopydog is offline  

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