Global Entry Enrollment Centers Closed due to US Government Shutdown
#16
Join Date: Sep 2005
Programs: SPG Lifetime Platinum
Posts: 168
"** Update as of January 22, 2018 **
Due to a lapse in appropriations the CBP Information Center is closed until further notice.
Also, CBP Global Entry Enrollment Centers are closed. It will be necassary for you to reschedule your interview after U.S. government operations resume.
We sincerely apologize for the inconvenience and appreciate your patience through this process."
https://help.cbp.gov/app/answers/det...-center-%2A%2A
Due to a lapse in appropriations the CBP Information Center is closed until further notice.
Also, CBP Global Entry Enrollment Centers are closed. It will be necassary for you to reschedule your interview after U.S. government operations resume.
We sincerely apologize for the inconvenience and appreciate your patience through this process."
https://help.cbp.gov/app/answers/det...-center-%2A%2A
#17
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The banner on the CBP website makes clear that you need to check back after the shutdown ends. The website is accurate as of 1/19, but is not necessarily accurate going forward. I would not touch any GE-related online function and presume that whatever I did was registering.
As to whether GE reviews, e.g. pre and post interview are taking place, that is anyone's guess. The only people who would know are at CBP or DHS and most of the customer-facing non-emergency types have been furloughed.
As to whether GE reviews, e.g. pre and post interview are taking place, that is anyone's guess. The only people who would know are at CBP or DHS and most of the customer-facing non-emergency types have been furloughed.
#18
Join Date: Dec 2017
Posts: 5
Thanks jrothenb - I saw the notice you posted and contacted them for confirmation... welp, guess I am going to the back of the line. A shame - we scheduled this a while ago for the entire family and it is hard finding 3 spots on the same day.
#19
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
#20
Join Date: Dec 2017
Posts: 5
Its still a bit vague, but it looks like the government shutdown is ending today. The senate voted to allow the vote without filibustering so it should be passing - <deleted by moderator>.
I take it that this means appointments for today are still iffy, but appointments for tomorrow are still valid.
I take it that this means appointments for today are still iffy, but appointments for tomorrow are still valid.
Last edited by TWA884; Jan 22, 2018 at 1:36 pm Reason: Commentary - please limit your responses here to facts, experiences, data points and practical suggestions
#21
Join Date: Oct 2011
Programs: AA Plat, Bonvoy Gold, HH Diamond, Global Entry
Posts: 20
Wish I had looked here this morning.... We are a long way from the airport and wife had her interview scheduled this afternoon. She went as it sounded before that this would not be impacted, only to find it closed. She received no email or call. So guess this puts her at the list again with a couple month lead time to find an open interview time.
#23
Join Date: Dec 2017
Posts: 5
So. The Global Entry people decided to cancel all of our interviews for tomorrow because the government is probably shutdown... but it didn't. So my interview is canceled and I can't get another one for 2 months. Someone already grabbed the spots that we had.
Debating just going down there and sitting until they recognize us.
Debating just going down there and sitting until they recognize us.
#24
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
So. The Global Entry people decided to cancel all of our interviews for tomorrow because the government is probably shutdown... but it didn't. So my interview is canceled and I can't get another one for 2 months. Someone already grabbed the spots that we had.
Debating just going down there and sitting until they recognize us.
Debating just going down there and sitting until they recognize us.
#25
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
I have not gotten a call or email and have an interview for 3 PM tomorrow at an in-airport location (IAH), not through security. Considering I'm driving 2 hours (well, taking a shuttle) to go to it, the fact that I can just use 10k united miles to get myself an award ticket back and get into security if the airside location is open (not Enrollment on Arrival, but the specific location inside Terminal E secure zone), and the fact that I haven't gotten any information on it (call, text, email, and its still confirmed on the ttp portal), should I make the day trip anyway?
[edit]:
Some things tell me that maybe certain centers that share CBP staff with airport/entry CBP may be rescheduling due to lower staffing and/or other reasons, as this site suggests that they would be staying open https://www.lexology.com/library/det...5-e3c13bede743
[edit]:
Some things tell me that maybe certain centers that share CBP staff with airport/entry CBP may be rescheduling due to lower staffing and/or other reasons, as this site suggests that they would be staying open https://www.lexology.com/library/det...5-e3c13bede743
#26
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Interesting. As of 6:00 PM CST local Federal agencies, at least the DoD ones, have not gotten a “report for work” order for tomorrow. DoD is taking the position that until the President signs the CR they have no authority. They are also concerned about locally is reaching workers late in the evening/night. Trump supposedly has or will have the CR shortly as the House approved the Senate version so hopefully he will sign it soon.
#27
Join Date: Mar 2015
Location: MSP
Programs: UR, RR, MileagePLus, Dividend Miles (R.I.P), AAdvantage, HHonors, IHG, Skymiles
Posts: 108
Wrong, at least in my case. I had a 2:45 interview in Minneapolis today and it was cancelled and subsequently snatched up by someone else. The interview will be held - just not with me.
Oh well, I'll just reschedule it for the next available appointment at MSP in mid April, after my upcoming vacation. I don't mind that I rescheduled this whole week at work around this appointment, rescheduled a kid's doctor appointment, rescheduled another kid's day care pick-up, and loaded the car with some store returns near the airport this morning. . . all to make this interview appointment work. (That's angry sarcasm, folks - sorry for the venting.)
Oh well, I'll just reschedule it for the next available appointment at MSP in mid April, after my upcoming vacation. I don't mind that I rescheduled this whole week at work around this appointment, rescheduled a kid's doctor appointment, rescheduled another kid's day care pick-up, and loaded the car with some store returns near the airport this morning. . . all to make this interview appointment work. (That's angry sarcasm, folks - sorry for the venting.)
#28
Join Date: Mar 2015
Location: MSP
Programs: UR, RR, MileagePLus, Dividend Miles (R.I.P), AAdvantage, HHonors, IHG, Skymiles
Posts: 108
So. The Global Entry people decided to cancel all of our interviews for tomorrow because the government is probably shutdown... but it didn't. So my interview is canceled and I can't get another one for 2 months. Someone already grabbed the spots that we had.
Debating just going down there and sitting until they recognize us.
Debating just going down there and sitting until they recognize us.
#29
Join Date: Mar 2015
Location: MSP
Programs: UR, RR, MileagePLus, Dividend Miles (R.I.P), AAdvantage, HHonors, IHG, Skymiles
Posts: 108
UPDATE
All hope is not lost for us few suckers who had our appointments cancelled even though the offices are up and running again. On a long shot I just called the Minneapolis office where my original appointment was to request that they honor it. I got a call back a few minutes ago and the officer said he would honor it! What a roller coaster morning...
I guess federal agents are people too.
I guess federal agents are people too.
#30
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Waiting for the President's signature is pretty standard practice. There either is or is not an appropriation and there is not one until the President approves. Even if an agency gave preliminary guidance, whatever it owes its workforce, it will owe again once there is an appropriation.
In general, most furloughed workers are paying attention to the news and are well aware of what is coming.
As to rescheduling, the system unfortunately does not have a way of simply holding empty slots for specific people. Those who watched the news and knew that the government would be reopening likely used it as an opportunity to grab an immediate slot.
In general, most furloughed workers are paying attention to the news and are well aware of what is coming.
As to rescheduling, the system unfortunately does not have a way of simply holding empty slots for specific people. Those who watched the news and knew that the government would be reopening likely used it as an opportunity to grab an immediate slot.