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TTP - Trusted Traveler Programs Website (replaced GOES)

TTP - Trusted Traveler Programs Website (replaced GOES)

Old Oct 9, 17, 2:11 pm
  #106  
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Originally Posted by Hyperacusis View Post
Ok, so this is weird....

Just made my login.gov account, which went smoothly enough. I provided my PASS ID number, and it pulled up my GE membership under my account just fine. But this is where things start getting odd.

I clicked on the 'Update Documents' link on the right to make sure everything was up to date before applying for my GE renewal, and every single date on every document is off by one day! My date of birth on my passport and DL is one day earlier than the actual date. Similarly, the issuance and expiration dates on my passport, as well as the expiration date on my DL are off by a day (listed as being one day earlier, just like on my date of birth under both documents).

Anybody else run into this issue?
Previously reported by evanderm:
Originally Posted by evanderm View Post
Has anyone else encountered an error in the site where you enter the dates correctly, but then when the system displays them they are displayed as one day prior to what you entered?

I have an existing GE account, which I've been able to link to the new TTP website. It pulled up all my passport information automatically but the issue and expiration dates are off by one day. Same for my birthday.
DoTheBartMan is offline  
Old Oct 9, 17, 2:33 pm
  #107  
 
Join Date: Jul 2009
Location: AUS / DXB
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Sorry, missed the posts by evanderm and TurboTurtle.
Originally Posted by evanderm View Post
Has anyone else encountered an error in the site where you enter the dates correctly, but then when the system displays them they are displayed as one day prior to what you entered?

I have an existing GE account, which I've been able to link to the new TTP website. It pulled up all my passport information automatically but the issue and expiration dates are off by one day. Same for my birthday.

Considering I cannot call them, wondering what the best thing is to do in this case.
This is exactly what happened to me as well. Despite entering the correct DOB at signup, all dates (DOB, issue date, expiration dates) got pushed back by a day once the PASS ID was linked. Have you taken any action on this yet, like contacting support?

Originally Posted by TurboTurtle View Post
As I mentioned when I first checked in on the new Global Entry platform my date of birth appeared wrong in the Manage Profile tab, however it appeared correct in the Account Profile screen as well as when clicking to update the passport information.

...

I keep saving screenshots with these discrepancies. If it were a minor error I wouldn't worry but it is after all the DOB (which by the way is one day wrong, e.g. appears as 13 instead of 14).
Are you still having the same issues? Any luck getting them resolved?
Hyperacusis is offline  
Old Oct 10, 17, 12:00 am
  #108  
 
Join Date: Oct 2009
Location: YUL
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Originally Posted by Randyk47 View Post
Same here. Only thing I need to change is the expiration date. All the rest is the same and accurate. I hit the “submit” button and nothing happens. I’ve tried on my iPad and my full desktop with the same result.
I had this problem a few days ago and it still hasn’t been fixed. The “submit” button does absolutely nothing.
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Old Oct 10, 17, 4:40 am
  #109  
 
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Originally Posted by Hyperacusis View Post
Sorry, missed the posts by evanderm and TurboTurtle.

This is exactly what happened to me as well. Despite entering the correct DOB at signup, all dates (DOB, issue date, expiration dates) got pushed back by a day once the PASS ID was linked. Have you taken any action on this yet, like contacting support?


Are you still having the same issues? Any luck getting them resolved?
I emailed support, but have not yet heard back. I've also gotten messages from another person with the same problem who said that they went in to an enrollment center after discovering it.

That person was assured by the officer in the enrollment center that the back-end systems contained the correct information and that it was a website glitch.

I hope that it gets resolved soon. I would suggest that if you encounter it, notify CBP of the problem through an e-mail.

It's a very annoying bug.
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Old Oct 10, 17, 6:28 am
  #110  
 
Join Date: May 2011
Location: San Antonio, TX
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Originally Posted by ffsim View Post
I had this problem a few days ago and it still hasn’t been fixed. The “submit” button does absolutely nothing.
I tried again yesterday and it’s still not working.
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Old Oct 11, 17, 2:55 am
  #111  
 
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CBP too overwhelmed with all the calls and emails so got a catch-all reply in which just the date of birth issue was mentioned. ​​Seems like they're aware of the problem there.

Hope the solution they implement to fix that also covers passport info.

Email from CBP did confirm that information is correct in back-end systems.
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Old Oct 11, 17, 8:06 am
  #112  
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Originally Posted by evanderm View Post
CBP too overwhelmed with all the calls and emails so got a catch-all reply in which just the date of birth issue was mentioned. ​​Seems like they're aware of the problem there.

Hope the solution they implement to fix that also covers passport info.

Email from CBP did confirm that information is correct in back-end systems.
I got the same (went through the 'complaint' section of CBP feedback, though my unrelated question was more of a suggestion, not a complaint), but in the email they sent, which was seemingly a generic response to anything mentioning TTP, was this:

"The new TTP system is experiencing some issues with syncing date of birth information at this time. This will not impact your use of your membership or a renewal application as it is still correct in our system. We are currently working on a solution."
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Old Oct 11, 17, 11:33 am
  #113  
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Join Date: Apr 2009
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Perhaps this issue has already been reported, I login, I cannot find an account profile page at all as seen in step 10. The only page I can get to is "Your account" but nothing else no matter where I try to log in. Very underwhelming so far. Now I will see if I can find my passid.
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Old Oct 11, 17, 12:41 pm
  #114  
 
Join Date: Sep 2013
Posts: 358
I should have waited a week before transferring to TTP.
I just got my new driver's license yesterday, and attempted to update the expiration date in TTP. Nothing happens. The "submit" button on Update Documents/Edit Drivers License does nothing, and the expiration date is not updated.

Mac Firefox and Opera and Chrome
Windows Firefox and Edge.

Nada.

(bug report submitted via TTP)

--Carlos V.
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Old Oct 11, 17, 3:14 pm
  #115  
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Well I decided to try different browsers and the browser du jour for this is Chrome. It's an interesting looking website.
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Old Oct 11, 17, 4:31 pm
  #116  
 
Join Date: Jul 2009
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Originally Posted by RandomNobody View Post
I should have waited a week before transferring to TTP.
I just got my new driver's license yesterday, and attempted to update the expiration date in TTP. Nothing happens. The "submit" button on Update Documents/Edit Drivers License does nothing, and the expiration date is not updated.

Mac Firefox and Opera and Chrome
Windows Firefox and Edge.

Nada.

(bug report submitted via TTP)

--Carlos V.
Same issue when I tried to fix the dates earlier.

In light of all the reported issues and the fact that they're aware of it, I'm just going to leave it alone for now. My renewal is due in 3 months, and I'm not going to risk putting in a renewal application while these issues are ongoing.
Hyperacusis is offline  
Old Oct 12, 17, 11:37 am
  #117  
 
Join Date: Sep 2010
Posts: 43
My whole family members were approved last week as I shared here.

Since last week, we have been getting multiple "TTP Application Status Change" emails. When you login into our accounts, there is no change/updates.

Has anyone experienced similar situation with their TTP accounts?
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Old Oct 13, 17, 12:26 am
  #118  
 
Join Date: Mar 2014
Location: YVR
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Adding my stats -

Current NEXUS member with CAN passport and drivers license. No problem registering with the new site, the SMS text came through instantly and all my program data is correct.
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Old Oct 13, 17, 1:31 pm
  #119  
 
Join Date: May 2011
Location: San Antonio, TX
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Thumbs up

Originally Posted by RandomNobody View Post
I should have waited a week before transferring to TTP.
I just got my new driver's license yesterday, and attempted to update the expiration date in TTP. Nothing happens. The "submit" button on Update Documents/Edit Drivers License does nothing, and the expiration date is not updated.

Mac Firefox and Opera and Chrome
Windows Firefox and Edge.

Nada.

(bug report submitted via TTP)

--Carlos V.
After several tries over the past couple of weeks, and submitting a bug report, I just now finally got my expiration date changed on my driver’s license. Went through without any problem this time.
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Old Oct 13, 17, 2:15 pm
  #120  
 
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Originally Posted by trek604 View Post
Adding my stats -

Current NEXUS member with CAN passport and drivers license. No problem registering with the new site, the SMS text came through instantly and all my program data is correct.
Same result for me with same profile.
mapleg is offline  

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