Go Back  FlyerTalk Forums > Travel&Dining > Travel Safety/Security > Trusted Travelers
Reload this Page >

TTP - Trusted Traveler Programs Website -Info, Help, Bugs & Glitches

Old Jul 1, 2022, 2:33 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy

CBP offers online support for various questions. From the website:

Get Help On-line

Send us an email through our support portal at https://help.cbp.gov/s/questions?language=en_US. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question.

Technical Problems?

If you are reporting a technical problem with the Trusted Traveler Programs website, please provide as much information as possible about the problem you are experiencing, including:
  • Your Login.gov email address or Membership Number/PASSID
  • The screen name that you were accessing when the problem occurred
  • The error message text
  • Screen print images would also be helpful.
Print Wikipost

TTP - Trusted Traveler Programs Website -Info, Help, Bugs & Glitches

Old Oct 4, 2017, 10:35 am
  #76  
 
Join Date: Jan 2017
Posts: 31
Originally Posted by TWA884
I saved it as a PDF document and emailed a copy to myself, so I have it on my computer's hard drive, the portable external hard drive where I backup my data and my Gmail inbox.
You realise that this is what passphrase managers were designed to solve, right?
toph3r is offline  
Old Oct 4, 2017, 11:15 am
  #77  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,315
Originally Posted by toph3r
You realise that this is what passphrase managers were designed to solve, right?
If you use those, which I don't, but that's a discussion for the Travel Technology forum.

[with my moderator's hat on]

And now back to our regularly scheduled programming.

[moderator's hat off]
TWA884 is offline  
Old Oct 4, 2017, 12:45 pm
  #78  
 
Join Date: Jul 2010
Programs: UA
Posts: 255
Data point
I was able to create an account and finish the application process without an issue. The SMS confirmation arrived in a reasonable time frame. Based on the posts here, I disabled ad blocker, as well as http referral blocker, during signing up and renewing process. However, I was able to sign in and navigate around without an issue with both ad blocker and referral blocker enabled.
mike_L is offline  
Old Oct 4, 2017, 12:57 pm
  #79  
FlyerTalk Evangelist
 
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,731
Just heard about this via a friend. I have an active GE membership that just renewed...is there any reason I actually need to (or should) set up an account in the new website right away? Kind of want to give it some time for them to work out remaining bugs.

OTOH, Mrs. Lee is in the process of renewing her GE - has conditional approval and waiting on an appointment. I guess I'll need to walk her through it...
gooselee is offline  
Old Oct 4, 2017, 2:27 pm
  #80  
 
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,090
Closing the loop on my comment from yesterday, it appears that despite the server error message, my information was successfully saved. I just accessed my profile today and it is all there. It looks like at least SOME of the kinks may be worked out.

Originally Posted by TWA884
If you use those, which I don't, but that's a discussion for the Travel Technology forum.

[with my moderator's hat on]

And now back to our regularly scheduled programming.

[moderator's hat off]
Not so much engaging in a discussion about the merits/uses of passphrase managers and which are the best, etc., but the previous poster did provide a good recommendation relevant to the content in this thread that a passphrase manager is a good tool for storing such long and complex (and apparently VERY important) codes.

Originally Posted by toph3r
You realise that this is what passphrase managers were designed to solve, right?
And I was about to say that I, too, entered this code into my passphrase manager. A more accessible and secure option than keeping a random hard copy of it somewhere, should the need ever arise to use that code to access the TTP site.
Rare and toph3r like this.
gobluetwo is offline  
Old Oct 4, 2017, 4:55 pm
  #81  
 
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,643
I just registered with the new website and everything went smoothly. My scheduled interview is unchanged on the website.

However, I am trying to print the conditional approval letter to take it with me to the interview and I can't find any where on the website to retrieve it and print it like in the old version of the website!! Anyone can help on how to retrieve the conditional approval letter from the website and to print it?
NA-Flyer is offline  
Old Oct 4, 2017, 11:28 pm
  #82  
 
Join Date: Oct 2017
Posts: 1
Originally Posted by NA-Flyer
I just registered with the new website and everything went smoothly. My scheduled interview is unchanged on the website.

However, I am trying to print the conditional approval letter to take it with me to the interview and I can't find any where on the website to retrieve it and print it like in the old version of the website!! Anyone can help on how to retrieve the conditional approval letter from the website and to print it?
Do you see it in the "Notifications" section on the dashboard?
bt23 is offline  
Old Oct 5, 2017, 1:57 am
  #83  
 
Join Date: Oct 2017
Posts: 7
All, there's now an option for you to retrieve your passid using your goes account ID. Glad I waited a couple of days and didn't call them for it.
cocoanibs is offline  
Old Oct 5, 2017, 10:21 am
  #84  
 
Join Date: Sep 2010
Posts: 67
Originally Posted by cocoanibs
All, there's now an option for you to retrieve your passid using your goes account ID. Glad I waited a couple of days and didn't call them for it.
Yes, finally! And it works beautifully!

Funny thing is that my application was pending, and I refresh the page by mistake ( i usually do not refresh the gov websites), and boom, it now says "conditionally approved"! And there were spots for today PM and tomorrow for my interview!.

I am happy with this new system!
sevimli is offline  
Old Oct 5, 2017, 3:22 pm
  #85  
 
Join Date: Jan 2016
Location: LAX/JFK/SFO
Programs: Amex Plat, Hyatt, IHG cards
Posts: 120
I got into Login.gov and linked my GOES ID earlier today and it loaded my recently-conditionally-approved application smoothly.

My ideal location (Long Beach Seaport in the Los Angeles area) was fully booked when I had previously looked, but I saw several openings...presumably new appointment slots they had just added. I picked one up and I have an interview next week!

In the last two hours, five weeks' worth of those new slots have been taken. There are still some Nov 2017 openings, though.
CarefulBuilder14 is offline  
Old Oct 5, 2017, 4:05 pm
  #86  
 
Join Date: Aug 2015
Posts: 60
Originally Posted by cocoanibs
All, there's now an option for you to retrieve your passid using your goes account ID. Glad I waited a couple of days and didn't call them for it.
ugh. tells me my GOES ID doesn't match the account info.
Clayfu is offline  
Old Oct 5, 2017, 5:39 pm
  #87  
 
Join Date: Oct 2017
Posts: 4
Does anyone know how to retrieve an application when I didn't receive either a PASSID or GOES ID? The only numbers I received after I paid for the application were a credit card authorization code and a GOES payment tracking ID. Neither of these work when I try to put them in the GOES ID field.
hamcentral is offline  
Old Oct 5, 2017, 5:41 pm
  #88  
 
Join Date: Oct 2017
Posts: 4
Originally Posted by hamcentral
Does anyone know how to retrieve an application when I didn't receive either a PASSID or GOES ID? The only numbers I received after I paid for the application were a credit card authorization code and a GOES payment tracking ID. Neither of these work when I try to put them in the GOES ID field.
OK so my GOES ID is the username I used from the previous website. That's just my email address. When I put this in the field I get an error saying my GOES ID is not found. Anyone had this happen?
hamcentral is offline  
Old Oct 5, 2017, 5:44 pm
  #89  
 
Join Date: Jan 2016
Location: LAX/JFK/SFO
Programs: Amex Plat, Hyatt, IHG cards
Posts: 120
Originally Posted by hamcentral
Does anyone know how to retrieve an application when I didn't receive either a PASSID or GOES ID? The only numbers I received after I paid for the application were a credit card authorization code and a GOES payment tracking ID. Neither of these work when I try to put them in the GOES ID field.
Try checking your email for a message called "PROD-GOES - User Enrollment" and look for "User ID" in the body. I selected my GOES screenname early on during my online application.

Assuming you applied online (and not in person or by mail or something) I'm not sure how you couldn't have a GOES ID.

Edit: I see your 3:41 and 3:55 posts and unfortunately don't know how to help further.

Last edited by CarefulBuilder14; Oct 5, 2017 at 5:58 pm
CarefulBuilder14 is offline  
Old Oct 5, 2017, 5:55 pm
  #90  
 
Join Date: Oct 2017
Posts: 4
Originally Posted by CarefulBuilder14
Try checking your email for a message called "PROD-GOES - User Enrollment" and look for "User ID" in the body. I selected my GOES screenname early on during my online application.

Assuming you applied online (and not in person or by mail or something) I'm not sure how you couldn't have a GOES ID.
Ah, I did find that and tried to use it but it tells me the GOES ID doesn't match my profile. I copied the ID right from their email. This is madness.
hamcentral is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.