Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Jul 11, 2019, 12:51 pm
#271
Join Date: Jun 2019
Location: DFW
Programs: AA - PLT Marriott: Silver
Posts: 34
Quick question for the experts. I completed my EOA on Sunday, and now show up as approved online. My question is regarding the interview i had scheduled for next week in case I couldn't do the EOA. I see nowhere on the TTP dashboard to cancel my appointment. Do I need to call the location to cancel, or should I just not worry about it since I'm approved?
Jul 11, 2019, 1:12 pm
#272
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Quick question for the experts. I completed my EOA on Sunday, and now show up as approved online. My question is regarding the interview i had scheduled for next week in case I couldn't do the EOA. I see nowhere on the TTP dashboard to cancel my appointment. Do I need to call the location to cancel, or should I just not worry about it since I'm approved?
Jul 11, 2019, 1:40 pm
#273
Join Date: Jun 2019
Location: DFW
Programs: AA - PLT Marriott: Silver
Posts: 34
Perfect, thanks. Wanted to make sure it didn't go to waste, since at least what i can tell on here, the availability is sparse.
Jul 11, 2019, 2:22 pm
#275
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Jul 17, 2019, 9:32 am
#278
Join Date: Jul 2019
Programs: UA
Posts: 2
The security line at 9am was about an hour (yuck), but then it just took about 5 minutes to see an agent, and 15 minutes for the interview. Naturally, by the time I finished my interview, the line was almost empty.
I learned from the agent that I should have applied for Nexus. I thought Nexus was just for Canada <--> US, and I wanted it to cover other countries too. But the agent said Nexus is better when going US-->Canada because it's like Global Entry going into Canada, AND Nexus includes a free Global Entry membership. Duh. I can add Nexus for $50, but I'll have to schedule another set of interviews. Including with the Canadian border folks, and that must be scheduled in Canada. Trick is that you have to schedule that interview in advance, usually with a fairly long lead time, and I never know about my trips more than about 3 weeks in advance. So maybe eventually I'll give it a try and see if I can get an appointment with that short a notice.
Jul 17, 2019, 9:43 am
#279
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Moderator's Note
I learned from the agent that I should have applied for Nexus. I thought Nexus was just for Canada <--> US, and I wanted it to cover other countries too. But the agent said Nexus is better when going US-->Canada because it's like Global Entry going into Canada, AND Nexus includes a free Global Entry membership. Duh. I can add Nexus for $50, but I'll have to schedule another set of interviews. Including with the Canadian border folks, and that must be scheduled in Canada. Trick is that you have to schedule that interview in advance, usually with a fairly long lead time, and I never know about my trips more than about 3 weeks in advance. So maybe eventually I'll give it a try and see if I can get an appointment with that short a notice.
For indexing and future search purposes, please continue discussing this subject in one of the following threads:
NEXUS and Global Entry Benefits
Global Entry vs NEXUS
Applying for NEXUS after having Global Entry (i.e., Replacing GE with NEXUS)
Thank you,Global Entry vs NEXUS
Applying for NEXUS after having Global Entry (i.e., Replacing GE with NEXUS)
TWA884
Travel Safety/Security co-moderator
Jul 19, 2019, 2:30 pm
#280
Join Date: Jul 2019
Posts: 1
PHL interview on arrival
I did my interview on arrival today at PHL. There was a dedicated lane with six of us in line. You cannot use it with mobile passport so I had to get out of line to get a paper customs form. The agent collected everyone's passports to take them to the office then sent people to collect their bags. Since I didn't have bags I followed him to the office and interviewed first. The agent didn't ask me any questions, she just took my photo and fingerprints and sent me along. The entire thing including waiting for someone to collect our passports was 10 minutes and still much shorter than the regular passport control line. She said I'd get an email with my known traveler number when approved.
Jul 21, 2019, 11:33 pm
#281
Join Date: Jan 2013
Posts: 304
Enrollment on Arrival is a viable option.
Jul 22, 2019, 12:18 am
#282
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Per the CBP website that is linked in the relevant Global Entry Enrollment on Arrival thread:
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection.
Jul 28, 2019, 9:14 pm
#283
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,002
I would never recommend that anyone do the 'on arrival' interview at YYZ unless you show up very early for your flight and are willing to endure the inane procedures that are enforced. When I was there a few weeks back, the lanes for 'interviews' were in 8 and 10 - except 8 was closed. 10 kept waving through previously-approved NEXUS passengers, on the basis that they had urgent flights to get to. Then 11 opened, but they would only wave through NEXUS passengers. My conclusion was that the folks running CBP at YYZ had zero idea as to how to optimize getting people through - they assumed that non-interviewees were more urgent. We finally got through (with 10 minutes to spare before our stated boarding time). The interview consisted of the agent giving me false information (that NEXUS included Global Entry and TSA PreCheck, but cheaper), and largely making other idle conversation until his computer finished processing our info.
My recommendation: don't bother at YYZ. Easily one of the worst experiences I have had with CBP, ever. If you live in the EWR / general NYC area, just schedule an appointment and do not deal with the unnecessary stress you will have to endure.
My recommendation: don't bother at YYZ. Easily one of the worst experiences I have had with CBP, ever. If you live in the EWR / general NYC area, just schedule an appointment and do not deal with the unnecessary stress you will have to endure.
Jul 28, 2019, 11:11 pm
#284
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Last edited by TWA884; Jul 28, 2019 at 11:28 pm Reason: Clarify
Jul 28, 2019, 11:13 pm
#285
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
I don't understand what was "false information" in " NEXUS included Global Entry and TSA PreCheck, but cheaper". The statement is true.