Global Entry Kiosk Photo problem

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Jun 28, 2017, 4:42 pm

silverforumsurf

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Global Entry Kiosk Photo problem

Anyone have this issue where the global entry machine accpet your passport/doc but then doesn't takethe photo (it counts down from 30)? This happened on 3 machines

Jul 1, 2017, 9:00 am

nrr

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I only get the top of my head; in your case (3 machines) NO picture appears on p/o??? Do you get an "X" at the end?

Jul 1, 2017, 5:03 pm

reclusive46

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I had it happen once at YYZ, the next machine worked though.

Jul 1, 2017, 6:08 pm

rickg523

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At SFO last week, 5'4" Mrs. rickg took a great picture of the top of her head. Got a good picture of me standing behind her though.

No indication for special check.
And the agent didn't even blink when she handed it over. Just stamped it and we were good to go.
I think it's pretty common.

Jul 2, 2017, 6:12 pm

silverforumsurf

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Join Date: Dec 2009

Programs: SPG Plat

Posts: 459

It would just count down from 30 to 0, no picture and cancel itself.
The fourth time it worked and moved onto questions and printed a clean slip

Jul 2, 2017, 9:18 pm

Loren Pechtel

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Quote:

Originally Posted by rickg523

At SFO last week, 5'4" Mrs. rickg took a great picture of the top of her head. Got a good picture of me standing behind her though.

No indication for special check.
And the agent didn't even blink when she handed it over. Just stamped it and we were good to go.
I think it's pretty common.

I wonder what would happen if my 4' 10" wife got Global Entry...

Jul 4, 2017, 8:39 am

phltraveler

Join Date: May 2013

Location: New York

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Posts: 1,079

I've never had the GE kiosk fail to take a photo, that being said, my passport photo page is a stubborn read on the scanner and usually when I get it to read it either ninjas a photo of the top of my head or cuts off at the forehead.