May 14, 2017, 6:51 pm
Last edit by: TWA884
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
NEXUS Gets Deactivated upon Final Approval of Global Entry and Vice Versa
Jun 15, 2016, 6:56 pm
#31
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Did you have to pay $50 for your NEXUS renewal, in addition to $100 for Global Entry renewal?
Jun 16, 2016, 7:53 am
#32
Join Date: Jul 2003
Posts: 336
Yes, unfortunately. But, I should have clarified that the Global Entry was new for me - I made the mistake of applying for it instead of renewing my Nexus. I believe at the time I thought it was a more inclusive card and evidently according to our local enrollment office a lot of people make the same mistake.
Jun 16, 2016, 11:29 am
#33
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Yes, unfortunately. But, I should have clarified that the Global Entry was new for me - I made the mistake of applying for it instead of renewing my Nexus. I believe at the time I thought it was a more inclusive card and evidently according to our local enrollment office a lot of people make the same mistake.
Jun 22, 2016, 1:46 am
#34
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
GE has been renewed. Now NEXUS needs to be renewed and I cannot see how to do it. And yes, I know I screwed up.
Has the question been answered? Does anyone know? Thanks!
Has the question been answered? Does anyone know? Thanks!
Jun 22, 2016, 8:11 am
#35
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
Renew nexus first!!!!
but it's the only way. I am in the same boat and received the following email from CBP:
Thank you for contacting the U.S. Customs and Border Protection (CBP) INFO Center.
You lost the option to renew NEXUS when you renewed GE. We have tried canceling [GE] applications and that still does not give the NEXUS renew options. We are working on it - but the only workaround is to wait for NEXUS to expire and add it again.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
You lost the option to renew NEXUS when you renewed GE. We have tried canceling [GE] applications and that still does not give the NEXUS renew options. We are working on it - but the only workaround is to wait for NEXUS to expire and add it again.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
nrg
Last edited by nrgiii; Jun 22, 2016 at 8:13 am Reason: Fix typo
Jun 22, 2016, 9:02 pm
#37
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
According to CBP, you must wait until Nexus expires and reapply. I realize that is completely asinine but it's the only way. I am in the same boat and received the following email from CBP:
I am taking my kids to Canada for their Nexus interviews next week and will ask about it then, but I'm not expecting a solution.
nrg
but it's the only way. I am in the same boat and received the following email from CBP:I am taking my kids to Canada for their Nexus interviews next week and will ask about it then, but I'm not expecting a solution.
nrg
- Was there an option to select renew NEXUS instead of Global Entry?
- Was renewing Global Entry the default?
Jun 22, 2016, 10:10 pm
#38
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
Jul 1, 2016, 6:19 am
#41
Join Date: Nov 2003
Location: Houston
Programs: UA: MM
Posts: 844
Well this sucks...
My GE and NEXUS were out of sync by a year (GE expired July 2015; NEXUS expires this year.) When I tried to renew both last year I was told it was too early to renew NEXUS and that I would get a letter telling me when to renew.
Of course, I renewed my GE so I guess I just have to wait for NEXUS to expire and then reapply.
FWIW
DLM
My GE and NEXUS were out of sync by a year (GE expired July 2015; NEXUS expires this year.) When I tried to renew both last year I was told it was too early to renew NEXUS and that I would get a letter telling me when to renew.
Of course, I renewed my GE so I guess I just have to wait for NEXUS to expire and then reapply.
FWIW
DLM
Jul 1, 2016, 7:35 am
#42
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Well this sucks...
My GE and NEXUS were out of sync by a year (GE expired July 2015; NEXUS expires this year.) When I tried to renew both last year I was told it was too early to renew NEXUS and that I would get a letter telling me when to renew.
Of course, I renewed my GE so I guess I just have to wait for NEXUS to expire and then reapply.
FWIW
DLM
My GE and NEXUS were out of sync by a year (GE expired July 2015; NEXUS expires this year.) When I tried to renew both last year I was told it was too early to renew NEXUS and that I would get a letter telling me when to renew.
Of course, I renewed my GE so I guess I just have to wait for NEXUS to expire and then reapply.
FWIW
DLM
Jul 1, 2016, 8:46 am
#43
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,627
From the Wikipost in the The NEXUS Information Thread:
Renewal process
NOTE: If you renew Global Entry alone whilst your NEXUS card is active, you will not be able to renew your NEXUS card until it expires. The option to do so disappears from your GOES pages.
- Go through the normal Nexus office passport update
- Log into GOES; you'll see your "Trusted Traveller Program" and "APEC Business Travel Card" are still active.
- Select "Manage Membership" for your Trusted Traveller Program
- At the top of your details page, select the drop-down for "US Programs"
- You should see an "APEC Replacement Card" option present, to click on
- Verify your new passport number
- Pay for the replacement card
NOTE: If you renew Global Entry alone whilst your NEXUS card is active, you will not be able to renew your NEXUS card until it expires. The option to do so disappears from your GOES pages.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Jul 2, 2016, 7:36 am
#44
Join Date: Nov 2003
Location: Houston
Programs: UA: MM
Posts: 844
Neither one const me anything as work paid or I used a credit card rebate.
FWIW
DLM