May 14, 2017, 6:51 pm
Last edit by: TWA884
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
NEXUS Gets Deactivated upon Final Approval of Global Entry and Vice Versa
Mar 1, 2012, 12:30 pm
#1
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
NEXUS Gets Deactivated upon Final Approval of Global Entry and Vice Versa
Originally I got NEXUS in 2007 then I got GE in 2009.
I tried to apply for a GE card, but I didn't have an option "Request Global Entry Card" button. Instead, I had "Replace Card".
Last week I was at LAX, so I stopped by the application center and asked the officer. He told me I could just click on the "Replace card" and proceed even I had never had the GE card before.
Anyway during the application process I was charged $25 not $15, then I noticed that I would get NEXUS card not GE card...
I know the $25 is not refundable but hope they can cancel my application or at least give me a GE card...
I tried to apply for a GE card, but I didn't have an option "Request Global Entry Card" button. Instead, I had "Replace Card".
Last week I was at LAX, so I stopped by the application center and asked the officer. He told me I could just click on the "Replace card" and proceed even I had never had the GE card before.
Anyway during the application process I was charged $25 not $15, then I noticed that I would get NEXUS card not GE card...
I know the $25 is not refundable but hope they can cancel my application or at least give me a GE card...
Apr 29, 2012, 3:50 pm
#2
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Originally I got NEXUS in 2007 then I got GE in 2009.
I tried to apply for a GE card, but I didn't have an option "Request Global Entry Card" button. Instead, I had "Replace Card".
Last week I was at LAX, so I stopped by the application center and asked the officer. He told me I could just click on the "Replace card" and proceed even I had never had the GE card before.
Anyway during the application process I was charged $25 not $15, then I noticed that I would get NEXUS card not GE card...
I know the $25 is not refundable but hope they can cancel my application or at least give me a GE card...
I tried to apply for a GE card, but I didn't have an option "Request Global Entry Card" button. Instead, I had "Replace Card".
Last week I was at LAX, so I stopped by the application center and asked the officer. He told me I could just click on the "Replace card" and proceed even I had never had the GE card before.
Anyway during the application process I was charged $25 not $15, then I noticed that I would get NEXUS card not GE card...
I know the $25 is not refundable but hope they can cancel my application or at least give me a GE card...
GOES website is confusing because it just shows my membership is "Trusted Traveler Program".
Do they really ask interview just for NEXUS card replacement anyway???
Besides I do have NEXUS card and I want a GE card...
I understand the $25 fee is non-refundable, but I guess I just cancel the application. I don't want to fly to Seattle just to get an unwanted NEXUS card...
Apr 29, 2012, 7:31 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
I got "Conditional Approval" notice for NEXUS "Card Replacement" as I expected
GOES website is confusing because it just shows my membership is "Trusted Traveler Program".
Do they really ask interview just for NEXUS card replacement anyway???
Besides I do have NEXUS card and I want a GE card...
I understand the $25 fee is non-refundable, but I guess I just cancel the application. I don't want to fly to Seattle just to get an unwanted NEXUS card...
GOES website is confusing because it just shows my membership is "Trusted Traveler Program".
Do they really ask interview just for NEXUS card replacement anyway???
Besides I do have NEXUS card and I want a GE card...
I understand the $25 fee is non-refundable, but I guess I just cancel the application. I don't want to fly to Seattle just to get an unwanted NEXUS card...
(The cards both do the same thing, that's why you aren't allowed to have both).
Apr 29, 2012, 8:05 pm
#4
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
So does that mean my GE membership is always attached to my NEXUS membership?
What if I don't need NEXUS membership anymore and I just want GE membership?
Apr 29, 2012, 8:49 pm
#5
Join Date: Aug 2009
Location: DCA
Programs: DL Diamond, HH Diamond, Avis First
Posts: 553
Why is this even a concern? You don't loose anything by having both, plus NEXUS is cheaper...
Apr 29, 2012, 10:32 pm
#6
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
On the other hand GE enrollment offices are located at very convenient airports for me, and as long as I keep UA 1K status MP compensates 1K members for the $100 Global Entry application fee...
Apr 29, 2012, 11:13 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
After your NEXUS membership expires, open an application for GE. Once you have your re-interview and are approved for GE, they'll send you a GE card in the mail.
May 4, 2012, 9:56 am
#8
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I applied to NEXUS (includes Global Entry, is cheaper), had the interview and got the card. At the interview, they said I have to activate the card once I get it. But I don't see anywhere on the GOES website to activate. (The FAQ points me at a page that doesn't have "activ" anywhere on it.)
May 5, 2012, 10:26 am
#9
Join Date: Aug 2009
Location: DCA
Programs: DL Diamond, HH Diamond, Avis First
Posts: 553
I applied to NEXUS (includes Global Entry, is cheaper), had the interview and got the card. At the interview, they said I have to activate the card once I get it. But I don't see anywhere on the GOES website to activate. (The FAQ points me at a page that doesn't have "activ" anywhere on it.)
May 7, 2012, 11:23 am
#11
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
Well, I don't travel to Canada that often anymore, and all NEXUS enrollment offices are located at very inconvenient places for me for interview.
On the other hand GE enrollment offices are located at very convenient airports for me, and as long as I keep UA 1K status MP compensates 1K members for the $100 Global Entry application fee...
On the other hand GE enrollment offices are located at very convenient airports for me, and as long as I keep UA 1K status MP compensates 1K members for the $100 Global Entry application fee...
http://www.flyertalk.com/forum/18362329-post113.html
May 10, 2012, 7:50 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Just to clarify, UA covers the fee for Platinum and higher. Until June, you pay the $100 and then receive a $100 credit to your travelbank which you can apply toward future travel. Starting in June, you will receive a code from UA which basically waives the fee.
http://www.flyertalk.com/forum/18362329-post113.html
http://www.flyertalk.com/forum/18362329-post113.html
May 11, 2012, 7:05 am
#13
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Those with AMEX Platinum cards and 1K/PP status who want to join GE should apply this month so they get both the AMEX Platinum $100 statement credit and the UA TravelBank $100 credit. In June and beyond, it looks like you can no longer double-dip and make a profit on GE membership.
May 14, 2012, 10:51 am
#15
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159