PreCheck name matching issues
#256
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Suffix issue?
This won't matter on an upcoming international trip as I'll be on a non-Pre Check foreign carrier. However, the trip is being arranged and paid for using a travel agent who feels that tickets MUST match passports exactly. So, what I believe she does with suffixes is to shoehorn them into the surname field as John (first) Quincy (middle) Public-space-III (surname). Does this cause a Pre Check mismatch failure on eligible carriers?
Normally, booking my own tickets, I don't use a suffix at all; the check in staff has never cared an iota, as long as they see Public on both passport and ticketing and the photo matches the person checking in. I don't want to get into an argument with this travel agent, a friend of a friend.
Thanks in advance!
Normally, booking my own tickets, I don't use a suffix at all; the check in staff has never cared an iota, as long as they see Public on both passport and ticketing and the photo matches the person checking in. I don't want to get into an argument with this travel agent, a friend of a friend.
Thanks in advance!
#257
Join Date: Jan 2011
Posts: 25
Hi I had my Global Entry renewed recently and the border agent insisted on putting my middle name into their system so that the new global entry card now reads given name as (example) < John White > surname <Smith> whereas my old card read given name < John> surname <Smith>. Will this change the way TSA Pre matches up my name to the reservation on domestic flights? My application to Global Entry did originally have my full name including middle. On domestic flights before the renewal I have just put in "John" "Smith" with no middle name with no problems. Should I start adding the middle name now after the change? Or does it still not matter? Thanks.
#258
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Hi I had my Global Entry renewed recently and the border agent insisted on putting my middle name into their system so that the new global entry card now reads given name as (example) < John White > surname <Smith> whereas my old card read given name < John> surname <Smith>. Will this change the way TSA Pre matches up my name to the reservation on domestic flights? My application to Global Entry did originally have my full name including middle. On domestic flights before the renewal I have just put in "John" "Smith" with no middle name with no problems. Should I start adding the middle name now after the change? Or does it still not matter? Thanks.
Exact match == TSA Pre (nearly 100%)
#259
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
+1 - An exact match, no extra punctuation or spaces included, between the name associated with your KTN, in this case from GE, and the name under which your ticket is booked, will almost always assure Pre-Check.
#260
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
Hi I had my Global Entry renewed recently and the border agent insisted on putting my middle name into their system so that the new global entry card now reads given name as (example) < John White > surname <Smith> whereas my old card read given name < John> surname <Smith>. Will this change the way TSA Pre matches up my name to the reservation on domestic flights? My application to Global Entry did originally have my full name including middle. On domestic flights before the renewal I have just put in "John" "Smith" with no middle name with no problems. Should I start adding the middle name now after the change? Or does it still not matter? Thanks.
In fact, on a recent Citi TYP change of flights, the agent insisted -- over my mild objections -- on adding the middle name. Let you know how that went in a month.
#261
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
I've booked flights (on UA) both with and without middle names, it made no difference either way, I always got Pre. DOB, first and last names matter. Passport data (which is independent of the main GE profile data) presumably matters for the GE machine to identify you, but doesn't affect Pre either.
#262
Join Date: Mar 2018
Posts: 23
Global Entry TSA Pre-check Middle Initial
My Global Entry lists my full middle name, while an upcoming flight on United only lists my middle initial. I was going to try to update the secure passenger information, but United is asking that I provide them with a government ID as proof of the middle name change... I don't feel like going through that hassle.
So, will I have issues with Pre-Check? I've added the KTN to my profile, and reservation.
Thanks for your feedback.
So, will I have issues with Pre-Check? I've added the KTN to my profile, and reservation.
Thanks for your feedback.
#263
Join Date: Aug 2017
Posts: 177
Yes, I've booked flights for people using only their middle initial (because they were reusing credits that only had a middle initial because a third-party had done the booking of the original flight) instead of middle name, added their KTNs, and they received PreCheck.
#264
Join Date: Mar 2018
Posts: 23
Yes, I've booked flights for people using only their middle initial (because they were reusing credits that only had a middle initial because a third-party had done the booking of the original flight) instead of middle name, added their KTNs, and they received PreCheck.
#265
Join Date: Feb 2015
Location: SFO/TPA
Programs: DL PM
Posts: 199
My Global Entry lists my full middle name, while an upcoming flight on United only lists my middle initial. I was going to try to update the secure passenger information, but United is asking that I provide them with a government ID as proof of the middle name change... I don't feel like going through that hassle.
So, will I have issues with Pre-Check? I've added the KTN to my profile, and reservation.
Thanks for your feedback.
So, will I have issues with Pre-Check? I've added the KTN to my profile, and reservation.
Thanks for your feedback.
You cannot fix this online; you get that message that you have to produce proof of identity by providing government documents that I have no interest in digging out and producing. If we were flying domestically, I wouldn't worry about middle names, "jr" etc. But out of the country, I want it right.
I phoned United and after being told that, yes, indeed I would have to produce docs to "change" the names, I pointed out that I'd put the names in correctly and it was United's software that changed the names and then insisted that I jump through hurdles to fix that. The agent was very nice and understanding. She made the corrections over the phone and updated the tickets to show our correct names. We lost our selected seats in the process, but I figured that would happen and just re-selected them.
#266
Join Date: Aug 2017
Posts: 177
Thanks - I figured as much. It's just as you know, some people say you "MUST DO SOMETHING!!!" here, when in reality, maybe that's not the case. I experienced that with my dual nationality and not listing it on my application - was never brought up, and caused no issues.
As far as listing dual nationality on the Global Entry application, that is actually a good idea generally and could have caused some minor difficulties for you if you'd been born in the UK. I've just responded to that post:
https://www.flyertalk.com/forum/29563205-post175.html
Last edited by Newbie2FT; Mar 24, 2018 at 8:48 pm Reason: update moved URL
#267
Join Date: Nov 2014
Posts: 255
AA Secure Flight Data and Limited Space for Middle Names
I just got pre check via NEXUS and have a flight tomorrow on AA. I added the KTN to my AAdvantage profile two weeks ago but when I checked in I did not receive precheck. My NEXUS application was done with my full name, which includes two middle names:
First Name: Jack
Middle Names: Jacob Paul
Last Name: Williams
However, my AA secure flight info has always only had my first and last name “Jack Williams”. The middle field is blank because AA does not have enough characters. It would read as “Jacob Pau”.
Is there any way to correct this? Will calling in allow them to input both middle names in my secure flight data? I am going on the premise that this is what caused me to not get precheck.
First Name: Jack
Middle Names: Jacob Paul
Last Name: Williams
However, my AA secure flight info has always only had my first and last name “Jack Williams”. The middle field is blank because AA does not have enough characters. It would read as “Jacob Pau”.
Is there any way to correct this? Will calling in allow them to input both middle names in my secure flight data? I am going on the premise that this is what caused me to not get precheck.
#268
Join Date: Jan 2013
Posts: 1,435
That could be why, yes. But it could also be a random thing. My wifed face a similar situation. She called AA and they couldn't resolve it the day before, but they suggested that she go to the ticket counter, before security, and have the ticket counter issue her a new boarding pass with the PRE-check symbol on it. It worked out fine. She spent 10 minutes in the ticket counter line in order to save an hour in the security line.
#269
Join Date: Sep 2008
Location: DTW
Programs: DL DM
Posts: 123
NEXUS Member Changed Name after Marriage - Lost PreCheck
I changed my name (married) and I haven’t had time to actually go to the nexus/ge office to change my name (although I updated my new passport number on the web portal). This is the first time I’m flying since then and it appears I no longer have precheck... I’m assuming it’s because my name doesn’t match my known traveler number. Everything else in my life has been changed, including social security numbers etc.
Can anyone confirm this? And more importantly once I make it to the Nexus office - will it come back? If not what do I do?
Can anyone confirm this? And more importantly once I make it to the Nexus office - will it come back? If not what do I do?
#270
Join Date: Sep 2008
Location: Glen Oaks, NY
Posts: 18
Middle Name/Initial with KTN/Ticket
I have read through various posts, but have seen several different answers. We bought tickets several months ago and just had our middle initial on the tickets. We applied for TSA PreCheck over the weekend and received our numbers today. TSA PreCheck has/required our full middle name as it matched our passports.
Will we still get TSA PreCheck if we only have our middle initials on the tickets? KTN numbers have been added.
TIA
Will we still get TSA PreCheck if we only have our middle initials on the tickets? KTN numbers have been added.
TIA