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Trusted Traveler Not Receiving PreCheck [merged threads]

Trusted Traveler Not Receiving PreCheck [merged threads]

Old Apr 10, 14, 5:48 pm
  #76  
 
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Originally Posted by FLYSFOEWR
It took me many e-mails and phone calls with TSA over the past 9 months to finally find out that Global Entry only gives you access to TSA-pre if you're a citizen. In my case, being a "trusted traveler" now automatically rejects me, even from the lottery system that got me approved 80% of the time before.
I don't understand the logic of the system but find it pretty absurd. They have more data on me but trust me less now than before.
This is indeed a weird situation. All I can surmise -- and this is pure speculation -- is that they may have data showing that GE was being abused, or was in danger of being abused -- by foreign nationals using it to receive Pre-Check as a precursor to some sort of terrorist attempt.

Otherwise you're right, it makes zero sense.
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Old Apr 10, 14, 6:12 pm
  #77  
 
Join Date: Dec 2011
Location: PHL / SFO
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Originally Posted by FLYSFOEWR
I am a green card holder and I fly approx 50 times per year. I got TSA-pre approved approx 80% of the time. To improve my statistics I thought I'd apply for Global Entry. Bad idea!! After paying the $100 fee, passing the interview and obtaining my Global Entry card approx 9 months ago I never got pre-selected. It took me many e-mails and phone calls with TSA over the past 9 months to finally find out that Global Entry only gives you access to TSA-pre if you're a citizen. In my case, being a "trusted traveler" now automatically rejects me, even from the lottery system that got me approved 80% of the time before.
I don't understand the logic of the system but find it pretty absurd. They have more data on me but trust me less now than before.
Yep - if you had read these threads before applying for GE, you'd have already known this!

You can rectify the problem though. As an LPR, you can now apply for the preCheck program directly, in addition to GE. More fingerprints, another background check, a couple of months and $85 is what it will take.

A bird in hand is worth 2 in the nudoscope.

Last edited by AlphaTango; Apr 10, 14 at 6:21 pm
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Old Apr 19, 14, 10:03 pm
  #78  
 
Join Date: Apr 2014
Posts: 1
Lightbulb

Originally Posted by Eric Westby
This is indeed a weird situation. All I can surmise -- and this is pure speculation -- is that they may have data showing that GE was being abused, or was in danger of being abused -- by foreign nationals using it to receive Pre-Check as a precursor to some sort of terrorist attempt.

Otherwise you're right, it makes zero sense.
After having similar questions and frustration as everyone else here who is a LPR with GE and not getting TSA Pre, I had to call both GE and TSA a number of times until an agent there finally confirmed that TSA Pre is not yet available for LPRs with GE.

They told me the issue is technical in nature (complexities with integrating the CBP and TSA systems), not related to security concerns (i.e. it's not like they trust you less if you have GE than before, like some hypothesized earlier...)

They said that they are working on updating their systems to make it possible for LPRs with GE to get TSA Pre without the need to enroll separately in the TSA Pre program (and pay the $85), but they had no ETA for when this might actually happen.

So, for now, there are only 2 options: (1) wait until TSA makes the necessary changes to resolve their technical issues, or (2) pay the $85 and enroll for TSA Pre separately.

HTH.

-Boris
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Old Apr 20, 14, 3:45 am
  #79  
 
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Or, if you are eligible through airline status, simply remove your KTN from your profile. That will help you get PreCheck, albeit not at a perfect rate.
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Old Apr 20, 14, 6:23 pm
  #80  
 
Join Date: Apr 2014
Posts: 1
Not sure if this is worthy of a new thread but I am sort of in the same boat here. I was a member of AA pre check since it first came out as an Executive Platinum flyer. I got PC every time I flew until one trip about 9 months ago. I was going to a shooting event and I checked my guns like you are supposed to but in the hurried state I forgot my unloaded magazines. Going thru security they freaked and despite the absurdity of their reaction I fully cooperated and proceeded. Got a letter a month later from TSA saying the issue being no big deal was being dropped and blah blah blah... Since that incident I have been rejected every single flight for PC and recently having been approved for GE I am still being denied. All my info is on my profile. The problem is I am sure its because of that mistake but there is no info on how to clear that or who to even talk to about getting that flag removed. I am a born and bred American with no criminal history...how do I fix this?
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Old Apr 21, 14, 10:08 am
  #81  
 
Join Date: Jan 2013
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Originally Posted by Blaine67
Not sure if this is worthy of a new thread but I am sort of in the same boat here. I was a member of AA pre check since it first came out as an Executive Platinum flyer. I got PC every time I flew until one trip about 9 months ago. I was going to a shooting event and I checked my guns like you are supposed to but in the hurried state I forgot my unloaded magazines. Going thru security they freaked and despite the absurdity of their reaction I fully cooperated and proceeded. Got a letter a month later from TSA saying the issue being no big deal was being dropped and blah blah blah... Since that incident I have been rejected every single flight for PC and recently having been approved for GE I am still being denied. All my info is on my profile. The problem is I am sure its because of that mistake but there is no info on how to clear that or who to even talk to about getting that flag removed. I am a born and bred American with no criminal history...how do I fix this?
While I sympathize to some extent, surely you must realize that someone who made such an error -- innocent though it was -- is exactly the sort of person TSA should politely send to the regular screening lane.

It's not that they think you're a terrorist, just that the incident was serious enough that you're not in the "breeze on through with minimal screening" category any more.

PC and GE are for travelers who can show they're close to zero risk. Unfortunately the incident you describes demonstrates risk. You can see that, right?
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Old Apr 25, 14, 10:57 am
  #82  
Formerly known as tireman77
 
Join Date: Dec 2013
Posts: 4,933
I am Nexus & Global Entry. I add my PASS ID on the file when booking and I have never, EVER gotten TSA Pre. Recently, on a trip with my Dad, he does not have Nexus, does not have Global Entry, is a Canadian Citizen and Canadian resident HE got TSA Pre and I didn't.

I've stopped trying to figure it out.
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Old May 6, 14, 9:02 pm
  #83  
 
Join Date: Mar 2014
Posts: 4
Got my TSA PreCheck (and I have GE)

Originally Posted by tireman77
I am Nexus & Global Entry. I add my PASS ID on the file when booking and I have never, EVER gotten TSA Pre. Recently, on a trip with my Dad, he does not have Nexus, does not have Global Entry, is a Canadian Citizen and Canadian resident HE got TSA Pre and I didn't.

I've stopped trying to figure it out.
I've had GE since January, and in March I decided to try for TSA PreCheck. A few days ago, I received a confirmation letter in the mail, and I now also have a Trusted Traveler Number received from the Universal Enrollment web site.

So, the question now becomes - which TTN do I use with my profile on United - the GE or the TSA PreCheck one?

-aledawg
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Old May 7, 14, 6:19 pm
  #84  
 
Join Date: May 2013
Programs: NEXUS/GE
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Originally Posted by aledawg
I've had GE since January, and in March I decided to try for TSA PreCheck. A few days ago, I received a confirmation letter in the mail, and I now also have a Trusted Traveler Number received from the Universal Enrollment web site.

So, the question now becomes - which TTN do I use with my profile on United - the GE or the TSA PreCheck one?

-aledawg
Are you a US citizen or LPR. If you're a citizen, it doesn't matter. If you're a LRP, use the TSA number.
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Old May 7, 14, 6:21 pm
  #85  
 
Join Date: Mar 2014
Posts: 4
Originally Posted by dustman81
Are you a US citizen or LPR. If you're a citizen, it doesn't matter. If you're a LRP, use the TSA number.
Thanks for the tip. I'm an LPR.

So (and sorry for being unsure - this won't impact my GE ability to swoop by the immigration lines?)
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Old May 9, 14, 5:36 pm
  #86  
 
Join Date: Apr 2007
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Originally Posted by aledawg
Thanks for the tip. I'm an LPR.

So (and sorry for being unsure - this won't impact my GE ability to swoop by the immigration lines?)
The Known Traveler Number only affects PreCheck. The Global Entry kiosks don't care whether or not the KTN is entered into your reservation.
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Old May 9, 14, 6:34 pm
  #87  
 
Join Date: Mar 2014
Posts: 4
Originally Posted by lordsutch
The Known Traveler Number only affects PreCheck. The Global Entry kiosks don't care whether or not the KTN is entered into your reservation.

Thanks for the reassuring answer!

-e
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Old May 11, 14, 11:57 am
  #88  
 
Join Date: Aug 2009
Location: Long Island, NY
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So I'm a US Citizen and used to get PreCheck about 85% of the time through my AA Elite Status. About 4 or 5 months ago, I stopped getting ANY prechecks. After reading various comments on the forums, I decided to pay the $100 and get approved for Global Entry -- which I successfully did about 6 weeks ago. Since then I've flown about 10 times (on two different airlines) and still have not gotten approved for a single precheck. And yes, my KTN is registered on the airline's websites.

The only think I can *possibly* think of is that all of these flights were ticketed BEFORE I got my KTN. It seems silly that upon checking in and getting my boarding pass that these aren't considered (if that is indeed the case).

In any case, I'm about to book my next couple of trips so I guess I'll see if I'll have any luck with those. Otherwise, I'm in the wrong business -- I mean, it's gotta be pretty sweet to create a program that charges $100 but there's no way to actually receive what you bought.
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Old May 13, 14, 1:00 pm
  #89  
 
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Originally Posted by mordy2000
So I'm a US Citizen and used to get PreCheck about 85% of the time through my AA Elite Status. About 4 or 5 months ago, I stopped getting ANY prechecks. After reading various comments on the forums, I decided to pay the $100 and get approved for Global Entry -- which I successfully did about 6 weeks ago. Since then I've flown about 10 times (on two different airlines) and still have not gotten approved for a single precheck. And yes, my KTN is registered on the airline's websites.

The only think I can *possibly* think of is that all of these flights were ticketed BEFORE I got my KTN. It seems silly that upon checking in and getting my boarding pass that these aren't considered (if that is indeed the case).

In any case, I'm about to book my next couple of trips so I guess I'll see if I'll have any luck with those. Otherwise, I'm in the wrong business -- I mean, it's gotta be pretty sweet to create a program that charges $100 but there's no way to actually receive what you bought.
If you have any flights that were booked prior to having a KTN, call the airline and make sure it gets added to your PNR. It's not automatically added on any airline. Entering your KTN on a specific PNR isn't part of the GE program - that's up to you and the airline.

Also, (as noted up-thread) if you book with a Travel Agent of corporate travel agency, you should add your KTN to those profiles (and usually check with the airline after booking as well).
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Old May 15, 14, 1:47 pm
  #90  
 
Join Date: Mar 2013
Posts: 19
No, Lawful Permanent Residents in Global Entry may NOT use their PASS ID number as a Known Traveler Number for TSA Precheck participation. The information is on TSA.gov.

http://www.tsa.gov/tsa-precheck/faqs
Q. Who is eligible for TSA Pre✓?
A. Travelers that are eligible for TSA Pre✓ include:
U.S. citizens of frequent flyer programs who meet TSA-mandated criteria and who have been invited by a participating airline.
U.S. citizens with a Known Traveler Number.
U.S. citizens, U.S. nationals, and Lawful Permanent Residents who are members of the TSA Pre✓ application program.
U.S. citizens who are members of a U.S. Customs and Border Protection trusted traveler program, such as Global Entry, SENTRI, and NEXUS.
Canadian citizens who are members of NEXUS.
Foreign citizens who are members of Global Entry (see Global Entry eligibility) and not registered as a U.S. lawful permanent resident.
Members of the U.S. Armed Forces, including those serving in the U.S. Coast Guard, Reserves, and National Guard.
TSA will determine an individuals eligibility for TSA Pre✓ on a flight by flight basis through an intelligence risk based analysis of passenger data.


Originally Posted by deep41305
Me and my wife are both US Permanent residents and my daughter is a US Citizen. We were approved for the global entry and received our cards as well. While traveling tomorrow, I noticed that only my daughter received TSA-Pre status from Delta on her boarding pass, but unfortunately, neither me or my wife got the same check mark on ours. I do have added our KTN numbers under Delta profile and it matches correctly with my name on the Delta site and my GE card.

I thought Global Entry approval would automatically get us enrolled into TSA Pre and allow us to use the benefits since TSA Pre allows Legal Permanent Residents to also apply (Posting link from the TSA Pre website below.).

Am I missing anything?

What are the eligibility requirements for TSA Pre✓?
An individual must be a U.S. citizen or lawful permanent resident and cannot have been convicted of certain crimes.

List A One document is acceptable from the following primary forms of identification:

Permanent Resident Card (I-551) often referred to as a Green Card demonstrates LPR status

List B Two documents are required from the following secondary forms of identification (with one being a government-issued photo ID and one demonstrating citizenship/immigration status):
Unexpired ID card issued by a State or outlying possession of the U.S. This must include a State or State agency seal or logo (such as a State University ID)
U.S. Social Security card
The other thing you want to do is make sure all of your booking profiles contain the same name, DOB, gender, and KTN that are in your Global Entry profile (see the "change profile" screen on goes.gov). A lot of people have typos in the information of the profiles that populate the reservations. Consequently, the TSA cannot match the secure flight data in the reservations with the Global Entry profile and you don't get selected for TSA Precheck.

Originally Posted by tods27
If you have any flights that were booked prior to having a KTN, call the airline and make sure it gets added to your PNR. It's not automatically added on any airline. Entering your KTN on a specific PNR isn't part of the GE program - that's up to you and the airline.

Also, (as noted up-thread) if you book with a Travel Agent of corporate travel agency, you should add your KTN to those profiles (and usually check with the airline after booking as well).
Remove the Global Entry PASS ID from all of your travel profiles and reservations, then you'll still be considered based on your frequent flyer eligibility. Also, you can get a KTN as an LPR via the TSA's TSA Precheck Application Program. Similar to GE, it costs $85 for 5 years. Until TSA can include the LPRs in GE, this is your only option to obtain a KTN that guarantees you TSA Precheck participation on all carriers.


Originally Posted by tods27
If you have any flights that were booked prior to having a KTN, call the airline and make sure it gets added to your PNR. It's not automatically added on any airline. Entering your KTN on a specific PNR isn't part of the GE program - that's up to you and the airline.

Also, (as noted up-thread) if you book with a Travel Agent of corporate travel agency, you should add your KTN to those profiles (and usually check with the airline after booking as well).
Originally Posted by FLYSFOEWR
I am a green card holder and I fly approx 50 times per year. I got TSA-pre approved approx 80% of the time. To improve my statistics I thought I'd apply for Global Entry. Bad idea!! After paying the $100 fee, passing the interview and obtaining my Global Entry card approx 9 months ago I never got pre-selected. It took me many e-mails and phone calls with TSA over the past 9 months to finally find out that Global Entry only gives you access to TSA-pre if you're a citizen. In my case, being a "trusted traveler" now automatically rejects me, even from the lottery system that got me approved 80% of the time before.
I don't understand the logic of the system but find it pretty absurd. They have more data on me but trust me less now than before.

Last edited by TWA884; Dec 1, 19 at 10:10 am Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
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