Trusted Traveler Not Receiving PreCheck [merged threads]
Jun 24, 2018, 12:04 am
#271
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Doubt he'll do that again. One you go PreCheck you never want to go back.
Many airline frequent flyer program profiles allow members to store their KTN so it autopopulates into reservations so that's worth looking into.
Many airline frequent flyer program profiles allow members to store their KTN so it autopopulates into reservations so that's worth looking into.
Jun 24, 2018, 8:43 am
#272
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Take a look here:
Aug 21, 2018, 12:50 pm
#273
Join Date: Jul 2018
Programs: HHonors Lifetime Diamond, Delta Tupperware Medallion, National EE
Posts: 158
No Precheck on my boarding pass?!?
On my last flight, I walked up to the precheck line and showed my boarding pass. The agent started directing me to the normal security lanes. I started to argue with her, but then realized that I didn't have precheck listed on my BP. I booked the flight with my frequent flyer profile, which has my KTN, and has worked the last gazillion times I've flown, and my precheck is still good through early 2020. I emailed the airline about it, they said they updated the return flight, but the final decision lies with TSA.
Did I somehow end up on Santa's naughty list?
Did I somehow end up on Santa's naughty list?
Aug 21, 2018, 12:57 pm
#274
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
While it is possible that you were randomly "deselected" - it does happen - the more likely explanations, presuming that you didn't just vacation in North Korea, are:
1. The KTN in your profile (you haven't told us what carrier) has been corrupted. Depending on the carrier, this may be as simple as deleting it, saving your profile, re-entering it and then saving the profile again. You may also need to call in and have this done manually.
2. If the name associated with your KTN is not exactly the same as the name on your profile, e.g. extra initial or space, that will sometimes result in a denial.
If this happens again, you have a problem soon, you have a problem. If it doesn't, it was a one-off.
1. The KTN in your profile (you haven't told us what carrier) has been corrupted. Depending on the carrier, this may be as simple as deleting it, saving your profile, re-entering it and then saving the profile again. You may also need to call in and have this done manually.
2. If the name associated with your KTN is not exactly the same as the name on your profile, e.g. extra initial or space, that will sometimes result in a denial.
If this happens again, you have a problem soon, you have a problem. If it doesn't, it was a one-off.
Aug 21, 2018, 1:08 pm
#275
Join Date: Jul 2018
Programs: HHonors Lifetime Diamond, Delta Tupperware Medallion, National EE
Posts: 158
Well, not N Korea, but I have been flying to SFO a lot.....
Thanks for the response. It was Delta, and they said they "updated the ticket" for the return flight.. I'll have to check the name on the KTN.
We'll see what happens when I fly home. At least now I know to look at it, so I'll be prepared if I have to go through security with the unwashed masses!
Thanks for the response. It was Delta, and they said they "updated the ticket" for the return flight.. I'll have to check the name on the KTN.
We'll see what happens when I fly home. At least now I know to look at it, so I'll be prepared if I have to go through security with the unwashed masses!
Aug 21, 2018, 1:41 pm
#276
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Moderator's Action
Hello @eric_o,
I merged your post into an existing thread discussing this subject.
TWA884
Travel Safety/Security co-moderator
I merged your post into an existing thread discussing this subject.
TWA884
Travel Safety/Security co-moderator
Oct 7, 2018, 10:57 pm
#277
Join Date: Nov 2012
Posts: 55
I've been de-selected plenty of times (I was also on the no-fly <redacted> list for years (before pre-check)). It could be random. I was annoyed, but didn't take it personally.
I ran into a situation a couple of years ago where I had a tight connection and no pre-check at LAX. I just used SW miles to book a ticket and went through security with that making sure to cancel my SW ticket more than 10 minutes before the "alternate" flight. It worked fine and if I ever don't get pre-check in the future (other than on SW) I will do the same again.
I ran into a situation a couple of years ago where I had a tight connection and no pre-check at LAX. I just used SW miles to book a ticket and went through security with that making sure to cancel my SW ticket more than 10 minutes before the "alternate" flight. It worked fine and if I ever don't get pre-check in the future (other than on SW) I will do the same again.
Last edited by TWA884; Oct 8, 2018 at 9:18 am Reason: Policy debate, not trusted travelers question/advice/information
Nov 4, 2019, 6:12 am
#278
Join Date: May 2015
Location: ATL
Programs: DL DM, GOES
Posts: 711
Not on DL? No Precheck for you!
First time I've had to book a domestic flight on anything other than DL in at least 6 years (due to 2x fare, thread here). For the past almost 5 years of Global Entry/Precheck, have had 100% cleared Pre. Tomorrow's AA ATL-LAX flight... NO PRE! I even confirmed I had entered my TSA KTN into AA's system when purchasing ticket.
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Nov 4, 2019, 6:18 am
#279
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,944
First time I've had to book a domestic flight on anything other than DL in at least 6 years (due to 2x fare, thread here). For the past almost 5 years of Global Entry/Precheck, have had 100% cleared Pre. Tomorrow's AA ATL-LAX flight... NO PRE! I even confirmed I had entered my TSA KTN into AA's system when purchasing ticket.
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Nov 4, 2019, 6:55 am
#280
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
No. I've never missed PreCheck on an eligible airline (which I have via GE) since I got GE in 2012 -- even when I don't have status on the airline in question.
Are you sure AA didn't just accidentally drop it from the reservation (as DL IT is prone to do -- and has happened when I book DL trips with my wife and they drop her KTN if I'm not paying attention)? You should be able to call up and have them check and if it's in there, add and remove it and it should show up.
Are you sure AA didn't just accidentally drop it from the reservation (as DL IT is prone to do -- and has happened when I book DL trips with my wife and they drop her KTN if I'm not paying attention)? You should be able to call up and have them check and if it's in there, add and remove it and it should show up.
Nov 4, 2019, 7:00 am
#281
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
First time I've had to book a domestic flight on anything other than DL in at least 6 years (due to 2x fare, thread here). For the past almost 5 years of Global Entry/Precheck, have had 100% cleared Pre. Tomorrow's AA ATL-LAX flight... NO PRE! I even confirmed I had entered my TSA KTN into AA's system when purchasing ticket.
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Almost had a DYKWIA moment when I saw the boarding pass.... "what? wait... don't you know I ALWAYS have Pre?" lol
Anyone else find that an "irregular" booking on another carrier kicked you out of Pre for the flight?
Regards