GOES Website Glitches and Technical Issues
Jun 14, 2017, 9:56 am
#61
Join Date: May 2017
Posts: 25
I was able to get to the login page yesterday and then to the "click here to show you're a human" where I was able to get past once on something like 15 attempts. However, I can't even reach the login page itself today
Jun 14, 2017, 10:16 am
#62
Join Date: Dec 2012
Programs: AA EXP, DL PM, Hilton Diamond, Marriott & SPG Platinum, Hertz Platinum, Avis PC, Sixt Diamond
Posts: 27
Same problem here. Cannot get past the "you're human" page........
I'm waiting for conditional approval and this is probably delaying processing......
I'm waiting for conditional approval and this is probably delaying processing......
Jun 14, 2017, 12:04 pm
#63
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Today, I was able to get to the login page, but when I went to sign in, instead of the checkbox to confirm I was human, got the following:
Network Error (tcp_error)
A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
While it is possible, I would find it pretty unlikely that the interface used to connect us to GOES is the same thing that is used on the backend to process applications.
Network Error (tcp_error)
A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
While it is possible, I would find it pretty unlikely that the interface used to connect us to GOES is the same thing that is used on the backend to process applications.
Jun 14, 2017, 12:08 pm
#64
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Was working yesterday but problems today logging in.
Jun 14, 2017, 12:35 pm
#65
Join Date: Aug 2007
Location: San Francisco Bay Area, CA
Programs: AA - EXP 2.3 MM, HH Diamond, MR Gold, recovering UA Premier
Posts: 280
Given that this is large-organization IT, I didn't even bother to ask if there was an ETA on a fix...
Jun 14, 2017, 1:16 pm
#66
Join Date: May 2017
Posts: 25
Was able to make it in to my application page. Probably took another 15 tries or so today
Jun 15, 2017, 6:11 am
#67
Join Date: May 2016
Posts: 393
Trying to renew and page timed out during payment screen. Now says payment initiated and no way to go back and actually enter details. Oh boy!
Jun 15, 2017, 9:47 am
#68
Join Date: Dec 2012
Programs: AA EXP, DL PM, Hilton Diamond, Marriott & SPG Platinum, Hertz Platinum, Avis PC, Sixt Diamond
Posts: 27
Seems to be working again as of now.......
Jun 15, 2017, 9:59 am
#69
Join Date: May 2017
Posts: 25
Still being glitchy for me. I'm sure it's a matter of timing to make it through, and if you just bang your head against the wall enough times, you'll eventually make it in
Jun 16, 2017, 9:28 am
#70
Join Date: May 2017
Posts: 25
Was able to log in today without issue, so hopefully that means they've sorted themselves out
Jul 21, 2017, 9:07 am
#71
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
I was impressed to receive a notice of expiry in early June, ahead of the card expiry in November. It seems they're trying to do their part.
Unfortunately, when I tried to initiate the renewal, their website was down, and then I had a bunch of time on the road. Today I finally got back to it, and in the time I was doing the renewal, the website conked out on me 20 times. Each time, I had to click the "return to the last valid page" link and then click click click back to where I left off. Most unnerving was after clicking the "confirm and pay" button, it then crashed again, and when I restored, my status was "payment initiated" (but of course, I had not input any card information yet) and there was no link or option to re-enter the process. It considered it "done". However there was a note saying "check back in an hour", and sure enough, 90 minutes later, the status was "incomplete" or something to that effect, and I was able to hastily input the card info and hope to click through before crashing again. It seems to be in.
So, current status:
Expiry: at a known date in November 2017
Prompted by CBP to apply for renewal: June 2, 2017
Input and paid for renewal: July 3, 2017
Rest of saga, to be determined.
Unfortunately, when I tried to initiate the renewal, their website was down, and then I had a bunch of time on the road. Today I finally got back to it, and in the time I was doing the renewal, the website conked out on me 20 times. Each time, I had to click the "return to the last valid page" link and then click click click back to where I left off. Most unnerving was after clicking the "confirm and pay" button, it then crashed again, and when I restored, my status was "payment initiated" (but of course, I had not input any card information yet) and there was no link or option to re-enter the process. It considered it "done". However there was a note saying "check back in an hour", and sure enough, 90 minutes later, the status was "incomplete" or something to that effect, and I was able to hastily input the card info and hope to click through before crashing again. It seems to be in.
So, current status:
Expiry: at a known date in November 2017
Prompted by CBP to apply for renewal: June 2, 2017
Input and paid for renewal: July 3, 2017
Rest of saga, to be determined.
Jul 21, 2017, 9:18 am
#72
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Jul 21, 2017, 9:19 am
#73
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Hopefully mods can move it.
Jul 21, 2017, 9:27 am
#74
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Jul 21, 2017, 10:09 am
#75
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
For any future people who stumble upon this via Google, or whatever, it indeed "fixed" itself after 60 minutes, and I was able to pay.