GOES Website Glitches and Technical Issues
May 3, 2017, 4:50 pm
#46
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Did you try to submit the issue using the online suggestion from this web page? Looks like there's instructions saying to use help.cbp.gov and then "submit a problem / complaint" using the category Trusted Traveler. According to the site, CBP will respond to you directly if you submit a problem report using this method.
May 4, 2017, 11:27 am
#47
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Response came in, and they confirmed the technical issues, and asked for SC number on the back of my card so they could activate it.
Way more efficient than the CA DMV
Edit: And activated!
I'm impressed
Way more efficient than the CA DMV
Edit: And activated!
I'm impressed
Last edited by canadiancow; May 4, 2017 at 1:38 pm
May 5, 2017, 7:37 pm
#48
Join Date: Mar 2017
Location: NYC
Programs: Aadvantage
Posts: 8
For me, not much they could do given it was a passport and not just activating a card but..
As of Friday evening, my account is back to normal. Was getting ready to schlep out to the airport tomorrow AM to have my passport updated but looks like that won't be needed
May 6, 2017, 8:16 am
#49
Join Date: Apr 2016
Posts: 40
As of Saturday morning, it looks like all parts of the website are working again. Glad you got your card activated in the meantime, though!
May 6, 2017, 3:54 pm
#50
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I'm landing in YVR in a few minutes on a probably-missed connection, so I'm glad I can use NEXUS.
Jun 13, 2017, 9:56 am
#51
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
GOES website - what is going on?
Unable to log on to website whole last week - constantly giving Network Reset error.
Anyone else having same issues?
Anyone else having same issues?
Jun 13, 2017, 10:00 am
#52
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
Jun 13, 2017, 10:00 am
#53
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I just logged in successfully.
Jun 13, 2017, 10:04 am
#54
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
Jun 13, 2017, 10:29 am
#55
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Sometimes it works, and sometimes it doesn't...
I need to try a few times or try to log in later when it doesn't work.
Sometimes it even fails to load the GOES home page.
Jun 13, 2017, 11:23 am
#56
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,881
It worked for me last week....this morning, I wasn't able to login and then when I eventually was, when I checked the 'robot' box, it wouldn't go to the next page.
I'm having the same issue now...so I'll try clearing cache and seeing what happens.
I'm having the same issue now...so I'll try clearing cache and seeing what happens.
Jun 14, 2017, 1:03 am
#57
Join Date: Feb 2014
Posts: 349
this site is ....ing trash, keeps timing out (for global entry)
impossible to sign up at the moment, nothing works constant timeouts. and they are protecting our airports? .... them
for a system of this... the incompetence is massive.
how this could even be a released product is beyond me, impossible to connect, if you manage to you'll timeout moments later. this is a complete joke, i could write . a superior product.
impossible to sign up at the moment, nothing works constant timeouts. and they are protecting our airports? .... them
for a system of this... the incompetence is massive.
how this could even be a released product is beyond me, impossible to connect, if you manage to you'll timeout moments later. this is a complete joke, i could write . a superior product.
Last edited by aGeist; Jun 14, 2017 at 1:38 am
Jun 14, 2017, 7:30 am
#58
Join Date: Feb 2013
Posts: 30
I had my interview yesterday, and the officer said they were having computer problems today. Actually had to take my finger prints a few times because of their connection issues. My whole family was getting it (4 people). I've already received the emails stating that our GOES status has changed, but when I tried to log in last night from home, and this morning from work (using chrome and explorer from each computer) I can't log on. I get to the screen that wants me to confirm that I'm not a robot, and as soon as I check that box, it always errors out. I also just downloaded firefox at work and tried using that browser since others say to clear your cache, and that didn't work either.
Last edited by duffmankc; Jun 14, 2017 at 7:42 am
Jun 14, 2017, 7:44 am
#59
Join Date: Sep 2009
Location: YYZ
Posts: 222
I've been trying since yesterday to log in to change my nexus interview and can't get past the "click here to prove you are human" page. It just times out. Tried multiple different computers/networks/browsers, etc.
Jun 14, 2017, 8:07 am
#60
Join Date: Feb 2010
Posts: 1,263
I'm getting all manner of errors, timeouts, etc. SOmetimes I can actually login, but get an error when trying to set up an interview.
The GOES site is total crap at the moment...I've also tried different browsers, computers and IPs.
The GOES site is total crap at the moment...I've also tried different browsers, computers and IPs.