Poor Quality Fingerprints Scan During the GE/TSA PreCheck Interview
#1
Original Poster
Join Date: Jun 2013
Posts: 34
Fingerprints not recognized?
My wife went in for her Global Entry interview, but her fingerprints would not register. She was told this happens quite frequently. Although she was approved, she was told she would get an X on her form when going through customs and would have to see an agent. (I am approved.)
Can anything be done at this point to get the fingerprints to work?
Can anything be done at this point to get the fingerprints to work?
#3
Join Date: Oct 2008
Location: @konorth MI
Programs: UA 1K, AA ExPlat, Hilton Diamond,Hyatt. SPG Gold,
Posts: 315
I have this problem and find my fingers must be warm or moist.
Sounds silly but I suggest she use a wetwipe on her way to the kiosk...barely damp fingertips, not wringing wet.
I have the same fingers on glass problem with my iphone.
Sounds silly but I suggest she use a wetwipe on her way to the kiosk...barely damp fingertips, not wringing wet.
I have the same fingers on glass problem with my iphone.
#4
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 9,203
At my GE interview, the agent suggested that I rub my hand on my forehead after deplaning, that is supposed to add (extra) moisture.
#6
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K, AA, DL, LH, VX, HA
Posts: 5,946
#7
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,555
It sounds like the OP had trouble getting the fingerprints to register in the first place, the responses are mostly talking about when you use the GE machines.
There's a long thread on this somewhere, and the consensus is that the best trick is that when using the machine, place your hand on the plate and then press down firmly with your OTHER hand on top. This does the trick for both me and Mrs. Milepig.
There's a long thread on this somewhere, and the consensus is that the best trick is that when using the machine, place your hand on the plate and then press down firmly with your OTHER hand on top. This does the trick for both me and Mrs. Milepig.
#11
Join Date: Sep 2010
Location: NYC/CEB
Posts: 360
global entry fingerprint waiver
My mom was interviewed for GE but her fingerprints won't scan. Two agents tried over a dozen times using two different systems to no avail. They then told her that she will be approved but a fingerprint waiver will be put on her file which means she will get the X mark everytime.
Does anyone know if one can just visit the CBP office to re-do the fingerprints in the future? A few days before her interview, she had an allergic reaction to a handsoap which caused the skin on her hands to peel off. I don't know if this is enough to cause the enrollment machine to reject the fingerprints.
TIA
Does anyone know if one can just visit the CBP office to re-do the fingerprints in the future? A few days before her interview, she had an allergic reaction to a handsoap which caused the skin on her hands to peel off. I don't know if this is enough to cause the enrollment machine to reject the fingerprints.
TIA
#14
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 9,203
At JFK (T8=AA), I once got an "X", but to exit it took more than "waiving" the slip at the agent. (From posts here on FT, and info from CBP, you still have to be cleared by a (passport checking) agent.) In my case, my "X" was fingerprint related, and I was sent to the "special" room for further processing...I did get an email from CBP, a few says later, asking me to describe my issue--I think they want GE to be a "smooth" operation for pax.
#15
Join Date: Sep 2010
Location: NYC/CEB
Posts: 360
At JFK (T8=AA), I once got an "X", but to exit it took more than "waiving" the slip at the agent. (From posts here on FT, and info from CBP, you still have to be cleared by a (passport checking) agent.) In my case, my "X" was fingerprint related, and I was sent to the "special" room for further processing...I did get an email from CBP, a few says later, asking me to describe my issue--I think they want GE to be a "smooth" operation for pax.
Getting an X is definitely better than no GE but it adds some delay and reduces the benefit of having GE.