Global Entry Denial and Recourse
Jul 28, 2019, 12:22 pm
#391
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
I am new to this forum and haven’t been through all of the posts (been posting on the GE first time processing page)
My boyfriend and I cruise a lot - been to the same countries, work at the same place, have the same low level security clearance - I applied for GE on 02/07/19, was approved on 04/23/19, had my Interview and received my GE card within 7 days.
My boyfriend applied on 02/10/19 ... We just got off our cruise and finally able to check on my boyfriend’s status ... after 23 1/2 weeks and numerous escalations, emails and phone calls, he’s been denied - reason was: “You have been found to have violated CBP laws, regulations or other related laws - you do not meet the program eligibility requirements” WTH!!!! Can they be any more less specific? He’s never been arrested, has low level security clearance for work (same as me). The only thing that we can think of is that about 5 years ago, we were flagged debarking the cruise ship for having more than the allotted amount of cartons of cigarettes... he’s been flagged to see customs for alcohol or cigarettes occasionally (because the ship sends customs a list of those who buy more than the allowance) and once he goes to talk to customs officers, he either pays the duty or they waive it ... no citations, tickets, arrests, anything ... no biggie - he doesn’t mind paying duty.
i guess his next course of action action would be to write them and ask what specifically disqualified him so he can write an explanation (shrug)
not sure, but what are the chances of him getting approved for TSA precheck while this mess GE mess is being researched?
Any assistance would be greatly appreciated ... we are both beyond frustrated at this point.
Thank you
My boyfriend and I cruise a lot - been to the same countries, work at the same place, have the same low level security clearance - I applied for GE on 02/07/19, was approved on 04/23/19, had my Interview and received my GE card within 7 days.
My boyfriend applied on 02/10/19 ... We just got off our cruise and finally able to check on my boyfriend’s status ... after 23 1/2 weeks and numerous escalations, emails and phone calls, he’s been denied - reason was: “You have been found to have violated CBP laws, regulations or other related laws - you do not meet the program eligibility requirements” WTH!!!! Can they be any more less specific? He’s never been arrested, has low level security clearance for work (same as me). The only thing that we can think of is that about 5 years ago, we were flagged debarking the cruise ship for having more than the allotted amount of cartons of cigarettes... he’s been flagged to see customs for alcohol or cigarettes occasionally (because the ship sends customs a list of those who buy more than the allowance) and once he goes to talk to customs officers, he either pays the duty or they waive it ... no citations, tickets, arrests, anything ... no biggie - he doesn’t mind paying duty.
i guess his next course of action action would be to write them and ask what specifically disqualified him so he can write an explanation (shrug)
not sure, but what are the chances of him getting approved for TSA precheck while this mess GE mess is being researched?
Any assistance would be greatly appreciated ... we are both beyond frustrated at this point.
Thank you
Jul 28, 2019, 12:33 pm
#392
Join Date: May 2019
Posts: 67
From what you posted it sounds like even though he has not be arrested or fined per se there were reports filed and they are considering that as evidence of a pattern of continued behavior. He might appeal but I can’t say if he’ll be successful. His GE application denied status and potential appeal should not have any impact on a TSA PreCheck application and approval.
i just wish wish they would have said what the “offense” was and that would help ... he will write to them, it in the meantime, I’ll just have him apply for TSA precheck for our upcoming travels.
thanks again
Jul 28, 2019, 1:42 pm
#393
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The simple policy, whether you like it or not, is that GE is a "trusted traveler program" and that people who have broken the rules before are not to be trusted and thus are not granted GE.
Not sure what you mean by "flagged" but if what you mean is that he failed to declare excess tobacco, he made a false statement on his Declaration and that would more than likely be a good reason to deny him GE.
You won't get answers to your questions. What he can do is file a FOIA request and he may find some detail in those materials. But, more than likely this application was doomed from the start.
As others note, he's out the $100, but he is unlikely to be denied TSA Pre-Check based on a minor Customs violation for which he was not prosecuted.
Not sure what you mean by "flagged" but if what you mean is that he failed to declare excess tobacco, he made a false statement on his Declaration and that would more than likely be a good reason to deny him GE.
You won't get answers to your questions. What he can do is file a FOIA request and he may find some detail in those materials. But, more than likely this application was doomed from the start.
As others note, he's out the $100, but he is unlikely to be denied TSA Pre-Check based on a minor Customs violation for which he was not prosecuted.
Jul 28, 2019, 1:50 pm
#394
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I am new to this forum and haven’t been through all of the posts (been posting on the GE first time processing page)
My boyfriend and I cruise a lot - been to the same countries, work at the same place, have the same low level security clearance - I applied for GE on 02/07/19, was approved on 04/23/19, had my Interview and received my GE card within 7 days.
My boyfriend applied on 02/10/19 ... We just got off our cruise and finally able to check on my boyfriend’s status ... after 23 1/2 weeks and numerous escalations, emails and phone calls, he’s been denied - reason was: “You have been found to have violated CBP laws, regulations or other related laws - you do not meet the program eligibility requirements” WTH!!!! Can they be any more less specific? He’s never been arrested, has low level security clearance for work (same as me). The only thing that we can think of is that about 5 years ago, we were flagged debarking the cruise ship for having more than the allotted amount of cartons of cigarettes... he’s been flagged to see customs for alcohol or cigarettes occasionally (because the ship sends customs a list of those who buy more than the allowance) and once he goes to talk to customs officers, he either pays the duty or they waive it ... no citations, tickets, arrests, anything ... no biggie - he doesn’t mind paying duty.
i guess his next course of action action would be to write them and ask what specifically disqualified him so he can write an explanation (shrug)
not sure, but what are the chances of him getting approved for TSA precheck while this mess GE mess is being researched?
Any assistance would be greatly appreciated ... we are both beyond frustrated at this point.
Thank you
My boyfriend and I cruise a lot - been to the same countries, work at the same place, have the same low level security clearance - I applied for GE on 02/07/19, was approved on 04/23/19, had my Interview and received my GE card within 7 days.
My boyfriend applied on 02/10/19 ... We just got off our cruise and finally able to check on my boyfriend’s status ... after 23 1/2 weeks and numerous escalations, emails and phone calls, he’s been denied - reason was: “You have been found to have violated CBP laws, regulations or other related laws - you do not meet the program eligibility requirements” WTH!!!! Can they be any more less specific? He’s never been arrested, has low level security clearance for work (same as me). The only thing that we can think of is that about 5 years ago, we were flagged debarking the cruise ship for having more than the allotted amount of cartons of cigarettes... he’s been flagged to see customs for alcohol or cigarettes occasionally (because the ship sends customs a list of those who buy more than the allowance) and once he goes to talk to customs officers, he either pays the duty or they waive it ... no citations, tickets, arrests, anything ... no biggie - he doesn’t mind paying duty.
i guess his next course of action action would be to write them and ask what specifically disqualified him so he can write an explanation (shrug)
not sure, but what are the chances of him getting approved for TSA precheck while this mess GE mess is being researched?
Any assistance would be greatly appreciated ... we are both beyond frustrated at this point.
Thank you
If he has a low level security clearance and no criminal record, then he should have a very high chance of getting PreCheck membership unless there has been some kind of confusion between his identity and that of someone else. If he’s denied for PreCheck membership, then it’s likely there is something more going on than the import of cigarettes and alcohol for personal consumption.
When he was flagged for cigarettes and/or alcohol import, had he already made a written or verbal or electronic declaration about importing cigarettes/alcohol for each trip where that happened?
Jul 28, 2019, 4:51 pm
#395
Join Date: May 2019
Posts: 67
I would say he should apply for PreCheck directly and also use FOIA to see what CBP has on him.
If he has a low level security clearance and no criminal record, then he should have a very high chance of getting PreCheck membership unless there has been some kind of confusion between his identity and that of someone else. If he’s denied for PreCheck membership, then it’s likely there is something more going on than the import of cigarettes and alcohol for personal consumption.
When he was flagged for cigarettes and/or alcohol import, had he already made a written or verbal or electronic declaration about importing cigarettes/alcohol for each trip where that happened?
Yes, we both have low level security clearance with the DOD
The simple policy, whether you like it or not, is that GE is a "trusted traveler program" and that people who have broken the rules before are not to be trusted and thus are not granted GE.
Not sure what you mean by "flagged" but if what you mean is that he failed to declare excess tobacco, he made a false statement on his Declaration and that would more than likely be a good reason to deny him GE.
You won't get answers to your questions. What he can do is file a FOIA request and he may find some detail in those materials. But, more than likely this application was doomed from the start.
As others note, he's out the $100, but he is unlikely to be denied TSA Pre-Check based on a minor Customs violation for which he was not prosecuted.
Not sure what you mean by "flagged" but if what you mean is that he failed to declare excess tobacco, he made a false statement on his Declaration and that would more than likely be a good reason to deny him GE.
You won't get answers to your questions. What he can do is file a FOIA request and he may find some detail in those materials. But, more than likely this application was doomed from the start.
As others note, he's out the $100, but he is unlikely to be denied TSA Pre-Check based on a minor Customs violation for which he was not prosecuted.
What is a FOIA and where can this be found?
Last edited by TWA884; Jul 28, 2019 at 10:58 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Jul 28, 2019, 6:08 pm
#396
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
I guess we now know that an additional risk that smoker's take is GE denial.
Jul 29, 2019, 7:28 pm
#397
Join Date: Mar 2017
Posts: 108
Flagged as in when you scan out for the last time on a cruise ship, they used to have something pop up and telling you to go see customs - at that point, you then show them your declarations form which we always filled out ... at that time, customs would either stamp it with waived (meaning they looked over it) or imposed a duty - no biggie. Now, instead of getting ‘flagged’ at scanning out, they will send a letter to your cabin on the last night to see the customs officer the next morning before scanning out ... there is always a long line as many people will buy more than the allowed amount and again, the customs officer will either waive or impose duty ... it’s not like locked up abroad where he is trying to smuggle in an obscene amount of alcohol or cigarettes.
Yes, we both have low level security clearance with the DOD
He has always filled out the declarations form and as stated under the other post, him being ‘flagged’ is when you scan out off the cruise ship for the last time - they used to ‘flag’ people who bought more than say 2 bottle of alcohol on board (because there was 2 adults in the same cabin) or more than 3 cartons of cigarettes (1 carton each and everyone opens 1 carton and smokes while cruising) —- he is not alone - there is usually a long line of passengers that have to see the customs officers ... that’s why they (CBP) comes on board and sets up tables on the ship ... you go, declare and be on your way .... it’s only happened maybe a handful of times in the last 30+ cruises, so - he’s not a smuggler - alcohol and cigarettes are cheaper on the ship - that’s all
What is a FOIA and where can this be found?
Aug 12, 2019, 10:17 pm
#399
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,004
Not sure what you’re asking
not sure what you’re asking - do you know why you were denied in the first place? Do you have a new evidence to bring that would have a bearing on the denial? I’m not sure that just reapplying makes sense without any new information.
Aug 12, 2019, 10:58 pm
#400
Join Date: Aug 2019
Location: USA
Posts: 10
My status changed to “denied”. I applied for reconsideration, not reapplying a new application. My question is how long does it take for reconsideration?
Aug 13, 2019, 3:48 am
#401
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,004
I’m not sure anyone here can answer that
I’m not sure why they wound even reconsider unless you addressed why you were denied? And even then I’m sure the timeline varies.
Aug 13, 2019, 11:20 am
#402
Join Date: Aug 2019
Location: USA
Posts: 10
wound? Did you mean “would”?
Yes, of course I addressed the reason, that is the sole purpose for the option of reconsideration.
<deleted by moderator>
Last edited by TWA884; Aug 13, 2019 at 11:54 am Reason: Non-contributive
Aug 13, 2019, 11:53 am
#403
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Hello @MichaelGE,
Welcome to FlyerTalk!
The there are several reports from 2018 in this thread of successful appeals to the ombudsman; they all took approximately nine months to be resolved.
Welcome to FlyerTalk!
The there are several reports from 2018 in this thread of successful appeals to the ombudsman; they all took approximately nine months to be resolved.
Aug 13, 2019, 12:22 pm
#404
Join Date: Aug 2019
Location: USA
Posts: 10
Hello @MichaelGE,
Welcome to FlyerTalk!
The there are several reports from 2018 in this thread of successful appeals to the ombudsman; they all took approximately nine months to be resolved.
Welcome to FlyerTalk!
The there are several reports from 2018 in this thread of successful appeals to the ombudsman; they all took approximately nine months to be resolved.
Thank you for the welcome and for the answer!!
Aug 21, 2019, 3:34 pm
#405
Join Date: Mar 2017
Posts: 108
FOIA Request for Global Entry denial?
After getting a denial and asking the ombuds why, i got a reply to submit a FOIA request, i went to the link the ombuds provided: https://www.foiaonline.gov/foiaonlin...public/request and in the section where it asks TYPE OF RECORDS REQUESTED it doesnt have anything listed for TTP denials
When i am on the CBP site it says to contact the enrollment office for FOIA denial requests https://www.cbp.gov/site-policy-notices/foia/records
Have any person gotten the FOIA request processed successfully?
When i am on the CBP site it says to contact the enrollment office for FOIA denial requests https://www.cbp.gov/site-policy-notices/foia/records
Have any person gotten the FOIA request processed successfully?