hoffmich45

Renewal
Applied March 25th
Approved May 12th

standing01

Surprised how quick it was on my first renewal..

Applied Apr 12th
Approved May 14th

No interview necessary

SloJo

did you get your approval now? First time applicant at 16 weeks with no response yet. Also, does it help to call and if so, what number do i call?

shuuy

6+ months, still pending. Have emailed [email protected] 10 business days ago (the last piece of advice from the US officer after exceeding 6 months), and no response yet.

Who you call first I think depends where and how you applied. My rule of thumb:
- if online (or US citizen), goes to US first. Try them (the NEXUS office at a border closest where you apply). Try them the first hour of the day, the last hour, or lunch time. They'll say "the website is the website", but persist and ask them to look up what's happening, and ask "where your application is"
- if paper (or Canadian citizen), then a Canadian office close to where you live. Leaving a message had them call me back. They'll also tell you the website is the website, but persisting and asking where the application is may yield clues.

Good luck

bocastephen

I think I waited too long to re-apply - I expire late June and just finished my online app to renew mid last month - which means my "pending review" status could be there until July-September.

Does anyone have any experience with how fast Global Entry and Precheck stop working once the Nexus card expires?

mnbp

Your Nexus (and all related benefits) will remain valid for six months beyond expiration since you have a renewal application in process.

AgentMunroe

I recently moved to a not-particularly-close-to-Canada state, and am trying to figure out if I'm going to renew NEXUS or drop down to Global Entry. I don't strongly need NEXUS, but I do go home to Western NY at least once a year and it's nice to have the option to pop into Canada easily.

My expiration is in mid-August, and I have a decent amount of air travel in late August/September (though the closest I'll get to Canada is Seattle) and want to keep Pre-Check active. I usually travel back home around the holidays and could fit in an interview then. Based on that, I am thinking of the following:

- wait to renew until early August to take advantage of the six month grace period upon renewal
- if an interview is required, the TTP FAQs indicate you have 120 days to schedule; given renewal applications take weeks, that should cover most of the holiday-adjacent travel period
- schedule an interview at Fort Erie or Niagara Falls whenever I wind up traveling back

Do I have my timeline straight here? And is trying to get a holiday renewal slot during a limited time period going to be feasible, or near-impossible?

mnbp

You should renew TODAY. From the TTP FAQ: " If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). "

Further, from the FAQ, the "120" days refers to the act of picking an interview date - not actually completing the interview. If an interview is required, you have 365 days to complete the interview. " If conditionally approved, you will receive a notification to schedule your interview. It is important that you follow the directions in that notification and within 120 days of becoming Conditionally Approved, schedule your interview appointment at an Enrollment Center. Failure to schedule an interview in that timeframe will cancel your application. "
and
" You should schedule an appointment as soon as possible after conditionally approved. Failing to attend the interview and completing the process within 365 days from the date of conditional approval will result in your application being cancelled. "

Renew TODAY - there is no benefit in waiting.

CKDGM

As mnbp noted, you can and should renew now. Many renewing NEXUS members (including myself) have not required a renewal interview at all; we simply received a notification that our renewal was approved, then the card arrived a few days later.

If you do need an interview, renewing now will leave you with much more time and flexibility to schedule it.

shuuy

7 months and counting... still "pending". 30 days since filing a request on the CBP website.

Ugh

officerstyles

the nexus personnel said the nexus card is good for 6 month after it expires as long as you can prove you have applied before it expired. be prepared to show your goes account details

Ari

Applied for renewal: March 22, 2019
Approved (no interview): June 10, 2019

This is my second consecutive 5-year renewal without an interview. I didn't know they did that.

bocastephen

This is terrible! Have you escalated to anyone for answers?

officerstyles

this is my 3rd nexus renewal. Last time i renewed it took a few weeks. this time it has taken more than 2 months and still pending. anyone else have a long renewal process?

ishydee

Renewal submitted April 5th, expired April 21st. Late renewal I know but it's now June 21st and still waiting. Like everyone else, my last renewal was just a few weeks. Totally starting to worry.