Nexus Renewal Information and Processing Timelines
Apr 17, 2019, 1:00 pm
#526
Join Date: Nov 2014
Posts: 50
I am trying to do my renewal online and keep getting the following error even though my US passport is in the system for being able to enter the USA. I tried emailing their support portal twice and calling where after 10 minutes of useless phone menus I was deposited into a voicemail box that was full. Any suggestions on how to fix this, or reach someone who can?
In this case, delete the Canadian passport info and retry.
Trying to contact them via email is a lesson in futility. Try calling them.
Apr 19, 2019, 2:45 pm
#527
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,130
Did it work after you did the deletion?
Edited to add: It worked!! Thank you for the advice
Last edited by bocastephen; Apr 19, 2019 at 6:15 pm
Apr 19, 2019, 5:25 pm
#528
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,733
More learnings as I am at 23 weeks
- USA says it can take "up to 6 months"
- they can only mail a card to a US / Canadian address
- Canadian side can only help so much. Sometimes you may need to call Blaine / someone in the US. Good times to call are during the first hour / last hour / lunch break of their office hours
- USA says it can take "up to 6 months"
- they can only mail a card to a US / Canadian address
- Canadian side can only help so much. Sometimes you may need to call Blaine / someone in the US. Good times to call are during the first hour / last hour / lunch break of their office hours
Apr 23, 2019, 12:17 pm
#530
Join Date: Aug 2006
Location: GCM
Programs: SPG Plat AA EXP 2.5MM
Posts: 219
Agreed, after my first application using my Canadian passport, CBP added three other passports I hold. I had issues trying to renew and was then told to delete any other passports from my profile before renewing.
Apr 23, 2019, 2:14 pm
#531
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
You need a separate email address for each kid, but if you have a gmail address there are a couple of hacks.
You can change your gmail address by adding extra periods or a "+" symbol. If your email is "[email protected]" then you also own "myname+anything", "my.name", "my.na.me", "m.y.n.a.m.e", etc. You really own a huge number of different addresses. This can be handy.
For my Login.gov account, it's [email protected].
For my kid, I used [email protected].
The emails for that come to my account, but Login.gov accepts them as separate accounts. So it saves me maintaining a kid's email account.
Now, Aeroplan doesn't accept the + symbol, so I had to use an extra . in the name for him. So on Aeroplan, his address is [email protected]. I get the emails for both accounts but Aeroplan thinks they're separate.
You will need to set up Login.gov accounts for each kid, but you don't have to create email accounts for them.
For the phone number, you can use a single number for everyone in your family.
You can change your gmail address by adding extra periods or a "+" symbol. If your email is "[email protected]" then you also own "myname+anything", "my.name", "my.na.me", "m.y.n.a.m.e", etc. You really own a huge number of different addresses. This can be handy.
For my Login.gov account, it's [email protected].
For my kid, I used [email protected].
The emails for that come to my account, but Login.gov accepts them as separate accounts. So it saves me maintaining a kid's email account.
Now, Aeroplan doesn't accept the + symbol, so I had to use an extra . in the name for him. So on Aeroplan, his address is [email protected]. I get the emails for both accounts but Aeroplan thinks they're separate.
You will need to set up Login.gov accounts for each kid, but you don't have to create email accounts for them.
For the phone number, you can use a single number for everyone in your family.
Apr 23, 2019, 9:48 pm
#532
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
Applied for mother Mar 11.
Conditional Approval April 18.
Interview - Calais Maine April 23.
Only one month was totally unexpected .
Conditional Approval April 18.
Interview - Calais Maine April 23.
Only one month was totally unexpected .
Apr 24, 2019, 2:15 pm
#533
Join Date: Nov 2014
Posts: 50
Not sure if you need to add that back ... that was in the section for "document for entry to US" or something?
Apr 25, 2019, 10:31 am
#534
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
Just got back from Canada from an interview for my son. Although his card is now expired, because we started the process before the expiration and perhaps because of the government shutdown, the Nexus people said he can still use his expired Nexus card until the replacement comes.
Apr 25, 2019, 1:37 pm
#536
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
TTP cards typically take 5-8 business days to arrive.
Apr 25, 2019, 4:24 pm
#537
Join Date: Aug 2013
Location: Seattle, WA
Programs: Alaska MVP 75K / SPG Plat (100 Nights) / NEXUS
Posts: 220
UPDATE: Renewal application around mid-January 2019. Conditional Approval for renewal on Friday, March 22nd, 2019. Interviewed on April 1st, 2019 in Blaine, WA. (U.S. Citizen only).
Still waiting on infant daughter's initial application, applied early-February 2019. (U.S. and Canadian Citizen).
Still waiting on infant daughter's initial application, applied early-February 2019. (U.S. and Canadian Citizen).
May 10, 2019, 7:40 pm
#540
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,789
Few more data points
3rd or 4th renewal
Applied late February
Approval 30 April
Card received ~10 May
New app (due to letting membership lapse - all info transferred from old GOES/GEOS account)
Applied ~7 March
Conditional Approval 7 May
No walk-ins available ~0850 9 May at YVR (12 people in line)
Will have to wait as getting to a Nexus place is a bit difficult where we are
FWIW, expired Nexus but using old KTN yielded Pre-Check for 3 flights out of 4 where the airline had a KTN input field (only one missing was a flight into the U.S. from Japan but not sure if that mattered, and one of the Pre Check was Canada into U.S. - might have speeded up processing at CBP preclearance)
Applied late February
Approval 30 April
Card received ~10 May
New app (due to letting membership lapse - all info transferred from old GOES/GEOS account)
Applied ~7 March
Conditional Approval 7 May
No walk-ins available ~0850 9 May at YVR (12 people in line)
Will have to wait as getting to a Nexus place is a bit difficult where we are
FWIW, expired Nexus but using old KTN yielded Pre-Check for 3 flights out of 4 where the airline had a KTN input field (only one missing was a flight into the U.S. from Japan but not sure if that mattered, and one of the Pre Check was Canada into U.S. - might have speeded up processing at CBP preclearance)
